ServiceNow, Inc.

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ServiceNow, Inc.

ServiceNow is the AI control tower for business reinvention

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ServiceNow is the AI control tower for business reinvention. It provides a unified, cloud-based platform that integrates data, AI, and workflows to automate complex enterprise processes across IT, customer service, employee experience, and security, enabling organizations to shift from reactive management to autonomous operations.

Who We Serve

IT Leaders & CIOs

Technology executives responsible for modernizing enterprise IT infrastructure, service delivery, and operational resilience.

Pain Points

  • -Managing complex, siloed IT systems that slow incident response and resolution
  • -Inability to proactively prevent outages and service disruptions before they impact the business
  • -Struggling to demonstrate measurable ROI from technology investments to executive stakeholders

HR & Employee Experience Leaders

HR executives and operations teams focused on delivering seamless, scalable employee experiences across a distributed workforce.

Pain Points

  • -Manual, fragmented HR processes that create bottlenecks during high-volume events like onboarding
  • -Employees unable to find answers or get help quickly across multiple departments
  • -Difficulty scaling HR service delivery without proportionally increasing headcount

Customer Service & CX Leaders

Executives and operations managers responsible for delivering fast, consistent, and satisfying customer support experiences.

Pain Points

  • -High volumes of inbound support contacts overwhelming service teams
  • -Disconnected CRM and service tools leading to slow case resolution and poor customer satisfaction
  • -Inability to proactively identify and resolve customer-impacting issues before escalation

CISOs & Security Operations Teams

Security leaders tasked with protecting enterprise assets, managing vulnerabilities, and maintaining compliance across complex hybrid environments.

Pain Points

  • -Gaps in security tool coverage across on-premises and cloud-based assets
  • -Slow threat detection and response due to disconnect between security and IT teams
  • -Difficulty maintaining continuous governance, risk, and compliance across a dynamic infrastructure

At a Glance

Platform Architecture
Single architecture, single data model across all products and workflows
Fortune 500 Reach
More than 85% of the Fortune 500® rely on ServiceNow for their IT solutions
AI Capability
Autonomous AI Agents that gather data, make decisions, and execute tasks across IT, HR, CRM, and security workflows
Low-Code Development
Named a consecutive Leader 6x in the Gartner Magic Quadrant™ for Enterprise Low-Code Application Platforms (as of July 2025)
Adobe Customer Result
25% faster outage resolution using ServiceNow
Bell Canada Customer Result
3 million customer support calls deflected annually
Stellantis Customer Result
48,000 employees onboarded in a single day
AstraZeneca Customer Result
30,000+ hours reclaimed annually

What Makes Us Different

ServiceNow acts as the 'connective tissue' for the enterprise, using a single data model and AI-powered workflows to unite disparate systems. It enables organizations to 'put AI to work' by moving beyond simple automation to autonomous agents that can think, decide, and act to solve business problems before they disrupt operations.