Terms of Service

Legal Disclaimer

Last updated: March 23, 2026

Please read this disclaimer carefully before using https://pendium.ai (hereinafter referred to as the ’Website’), our mobile applications, and the services offered therein (collectively, ’Our Services’).

The terms contained herein (the ’Terms’) are entered into by and between you (’You’ or ’User’) and Pendium.ai (’We/Our/Us’), a Delaware corporation.

By using Our Services and proceeding past this legal disclaimer, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use Our Services.

User Representations

You represent and warrant that you:

• are at least 18 years old and of legal age to form a binding contract;
• have not been previously suspended or removed from using Our Services;
• have full power and authority to enter into this agreement;
• will not use Our Services for any illegal, unauthorized, or prohibited purpose; and
• understand that Our Services involve artificial intelligence technologies and that AI-generated outputs may not always be accurate or complete.

If you are using Our Services on behalf of a legal entity, you further represent and warrant that:

• such legal entity is duly organized and validly existing under applicable laws, and
• you are duly authorized by such legal entity to act on its behalf.

Information Published is Not Advice

The information provided through Our Services, including AI visibility scores, content recommendations, and competitive analysis, is for informational purposes only and does not constitute marketing, legal, or business advice. You should not treat any information or content on Our Services as a guarantee of specific business outcomes.

You should consult appropriate professionals regarding your specific situation. We expressly disclaim all liability for any actions you take based on content or data in Our Services.

AI-Generated Content and Visibility Data Risks

You acknowledge and agree that:

• Our Services use artificial intelligence to generate content and analyze brand visibility across AI platforms;
• AI-generated content may contain inaccuracies, and you are responsible for reviewing all content before publication;
• Visibility scores and AI perception data represent point-in-time snapshots and may change as AI models are updated;
• Publishing content to third-party platforms is subject to those platforms' terms of service and policies;
• We have no control over and accept no responsibility for how third-party AI platforms perceive, recommend, or reference your brand;
• We do not guarantee specific visibility outcomes, content performance, or business results.

Third-Party Platform Risks

You acknowledge and understand that:

• Our Services integrate with third-party platforms including AI language model providers, social media platforms, and content management systems;
• These third-party services may change their APIs, terms, or availability at any time, which may affect our Services;
• Content published to external platforms is subject to those platforms' policies and may be modified or removed by them;
• We are not responsible for the availability, accuracy, or actions of third-party platforms or services.

Usage Restrictions

By accessing Our Services, you confirm that:

• You are not currently residing in any jurisdiction where our services are prohibited;
• Your access to and use of Our Services complies with local laws;
• You will not use Our Services for any illegal or unauthorized purpose.

Security and Service Reliability

You acknowledge that:

• Our Services are provided ’as is’ without warranties of any kind;
• We cannot guarantee continuous, uninterrupted, or secure access to Our Services;
• Security breaches, data loss, or service interruptions may occur;
• We are not responsible for any damages resulting from:
• Service interruptions or failures
• Data breaches or losses
• Inaccuracies in AI-generated content or visibility data
• Communication failures
• Technical problems of any kind

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any:

• Direct, indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, data, business, or goodwill;
• Service interruption or computer damage;
• Damages resulting from:
• Use or inability to use Our Services
• AI-generated content or visibility analysis
• Third-party platform changes or restrictions
• Security breaches or data loss

Our total liability for any claim is limited to the amount you paid us, if any, in the preceding six months.

Changes to Services and Terms

We reserve the right to:

• Modify or discontinue any part of Our Services without notice;
• Update these Terms at any time without prior notification;
• Change features, functions, or requirements at our discretion.

Your continued use of Our Services after changes constitutes acceptance of modifications.

Governing Law and Jurisdiction

These Terms are governed by Delaware law, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of courts in Delaware for any disputes.

Contact Information

For questions about these Terms or Our Services, please contact us at: legal@pendium.ai

By using Our Services, you acknowledge that you have read, understood, and agree to be bound by this Legal Disclaimer.

Blocked Content Policy

Last updated: March 23, 2026

1. Purpose

This Blocked Content Policy (’Policy’) outlines content and activities prohibited on Pendium.ai’s platform. Given our platform’s capabilities for AI-powered content generation and multi-platform publishing, this policy is essential for maintaining platform integrity and user safety. This Policy applies to all users and any content generated, published, or distributed through our Services.

2. Prohibited Content and Activities

2.1 Illegal Activities

Users are strictly prohibited from engaging in any illegal activities through our platform. This includes but is not limited to criminal conduct of any nature, fraudulent activities and scams, violations of intellectual property laws, and unauthorized access to systems or data. Users must ensure all content generated or published through our Services complies with all applicable laws and regulations.

2.2 Harmful Content

Our platform prohibits the creation, distribution, or promotion of harmful content. This includes hate speech targeting any protected characteristics, all forms of harassment or bullying, content promoting or glorifying violence, discriminatory content or behavior, and any threatening communications. Users must not use our AI content generation features to create or promote such content.

2.3 Content Publishing Violations

When using our platform to publish content, users must comply with all third-party platform terms of service. Prohibited activities include:

• Publishing content that violates third-party platform terms of service
• Creation or distribution of spam content or mass messaging
• Publishing misleading, deceptive, or false content about competitors or other entities
• Impersonation of individuals, organizations, or brands without explicit authorization
• Using AI-generated content to spread misinformation or manipulate public opinion

2.4 Platform Misuse

Users are prohibited from misusing our platform’s features, including:

• Attempting to manipulate visibility scan results or game AI platform responses
• Using the platform to conduct competitive intelligence in violation of any laws
• Scraping, copying, or redistributing our visibility data or content without authorization
• Circumventing credit limits, rate limits, or subscription restrictions
• Using our API in ways that violate the API terms of use

3. Enforcement

3.1 Detection Methods

We employ multiple methods to detect violations of this Policy:

• Automated Monitoring: Our systems monitor platform activity for potential violations using pattern recognition and content analysis.
• User Reporting: We maintain a reporting system for users to flag potential violations. All reports are investigated by our team.
• Content Review: Our team conducts reviews of generated and published content to ensure compliance with this Policy.
• Security Audits: We perform regular security audits to identify potential vulnerabilities or systematic abuse.

3.2 Consequences of Violations

Violations of this Policy may result in one or more of the following actions:

• Content Removal: Violating content will be immediately removed from our platform.
• Account Suspension: Accounts may be temporarily suspended pending investigation or permanently terminated for serious violations.
• Service Termination: Access to our Services may be permanently revoked for repeated or severe violations.
• Legal Reporting: We will report illegal activities to appropriate law enforcement or regulatory authorities.

4. Appeals Process

Users may appeal enforcement actions taken under this Policy according to the following process:

Review Requests

Users must submit a formal appeal through our designated appeals channel within 30 days of the enforcement action. Appeals must include:

• Detailed explanation of why the action should be reversed
• Supporting evidence or documentation
• Account information and relevant transaction IDs
• Any corrective actions taken

Evidence Requirements

Appeals must be supported by substantial evidence demonstrating either:

• The determination of a violation was incorrect
• The enforcement action was disproportionate
• The violation has been fully remediated

Timeline and Process

We will acknowledge appeals within 2 business days and aim to complete our review within 10 business days. Complex cases may require additional time.

Decision Criteria

Appeals are evaluated based on:

• Accuracy of the original determination
• Severity of the violation
• User's history and pattern of behavior
• Evidence of remediation
• Risk to platform and other users

Final Determinations

Appeal decisions are final and binding. Users will receive a detailed explanation of the decision and any modified enforcement actions.

Contact Information

For questions about this Policy or to submit an appeal:

legal@pendium.ai

9450 SW Gemini Dr

Beaverton, OR 97008

Phone: (503) 336-9947

Last modified: March 23, 2026

Content Removal Policy

Last updated: March 23, 2026

1. Overview

This Content Removal Policy establishes the procedures and guidelines for removing content from Pendium.ai's platform. This includes AI-generated content, published blog posts, social media content, and any other content created through or stored on our platform. Our commitment is to maintain a balance between user rights, platform integrity, and legal compliance while providing a clear process for content removal requests.

2. Grounds for Content Removal

2.1 Automatic Removal

Our platform automatically monitors and may remove content under the following circumstances:

• Terms of Service Violations: Content that violates our Terms of Service will be flagged for immediate removal. This includes violations of our usage policies, community guidelines, and platform rules.
• Illegal Activities: Any content related to illegal activities will be removed immediately upon detection. This includes but is not limited to content promoting illegal substances, unauthorized financial activities, or criminal behavior.
• Security Threats: Content that poses a security risk to our platform, users, or third-party services will be removed. This includes malicious code, phishing attempts, or content designed to compromise system security.
• Platform Abuse: Content involved in platform manipulation, service abuse, or violation of fair usage policies will be removed to maintain platform integrity.
• Prohibited Content: Content falling under our Blocked Content Policy, including hate speech, harassment, or discriminatory content, will be automatically removed.

2.2 User-Requested Removal

Users may request content removal for the following reasons:

• Personal Information: Unauthorized disclosure of personal information, including but not limited to contact details, financial information, or sensitive personal data.
• Unauthorized Representations: Content that misrepresents an individual, organization, or brand without proper authorization.
• Copyright Violations: Content that infringes on intellectual property rights, including copyrighted materials, trademarks, or patents.
• Privacy Concerns: Content that violates individual privacy rights or data protection regulations.
• Security Issues: Content that compromises individual or organizational security.

3. Removal Process

3.1 Request Submission

To submit a content removal request, users must:

• Contact our support team through the designated channels provided on our platform.
• Provide comprehensive evidence supporting the removal request, including:
  • Specific identification of the content in question
  • Detailed explanation of why the content should be removed
  • Documentation of ownership or rights (if applicable)
  • Evidence of violations or harm
  • Verification of identity

Identity verification may be required through one or more of the following methods:

• Government-issued identification
• Notarized statements
• Corporate documentation
• Legal representations

3.2 Review Timeline

We handle content removal requests according to the following timeline:

• Initial Review: We will acknowledge and begin reviewing requests within 24 hours of submission.
• Decision Making: Standard requests will be processed within 3-5 business days, during which we will:
  • Verify the submitted information
  • Assess the validity of the request
  • Evaluate the impact of removal
  • Make a determination
• Emergency Requests: Requests involving immediate security risks or severe privacy violations will be expedited and handled as quickly as possible.
• Appeals: Users may appeal removal decisions within 7 business days of the initial decision.
• Final Decisions: All appeal decisions are binding and will be communicated within 5 business days of the appeal submission.

4. Content Preservation

Despite content removal, certain information may be preserved under specific circumstances:

• Legal Requirements: Content may be preserved when required by law, court order, or regulatory obligations.
• Investigation Purposes: Content relevant to ongoing investigations, either internal or by law enforcement, may be preserved in a secure environment.
• Backup Retention: Technical backups may retain removed content for a limited time period in accordance with our data retention policies.
• Audit Requirements: Content may be preserved for audit purposes, compliance requirements, or regulatory obligations.
• Dispute Resolution: In cases of ongoing disputes or potential litigation, relevant content may be preserved until resolution.

Contact Information

For content removal requests or questions about this policy:

Last modified: March 23, 2026

Community Guidelines

Last updated: March 23, 2026

1. Core Principles

1.1 Platform Values

At Pendium.ai, we are committed to creating an innovative and safe environment for AI visibility monitoring and content optimization. Our platform is built on the following core values:

We prioritize respect for all users, ensuring everyone can participate in our community regardless of background or experience. Our commitment to legal compliance forms the foundation of all platform operations. We maintain rigorous security standards to protect our users' data. We actively support innovation while ensuring responsible development and deployment of AI technologies. Above all, we strive to maintain a safe platform where businesses can improve their AI visibility confidently.

1.2 User Responsibilities

As a member of the Pendium.ai community, you are responsible for:

• Ethical Behavior: Conduct yourself professionally and ethically in all platform interactions. This includes being truthful in communications, respecting others' rights, and using platform features responsibly.
• Content Responsibility: Take ownership of all content generated through our Services. Review AI-generated content before publication and ensure it is appropriate, legal, and does not violate others' rights.
• Security Awareness: Protect your account credentials and connected platform access. Report security concerns promptly and follow recommended security practices.
• Community Respect: Treat other users with respect, avoid harmful behavior, and contribute to a positive community environment.
• Legal Compliance: Understand and comply with all applicable laws and regulations, particularly regarding content publishing and intellectual property.

2. Content Creation Guidelines

2.1 Content Standards

When creating and publishing content through our platform:

• Accuracy: Review all AI-generated content for accuracy before publication. Do not publish content containing known false or misleading claims.
• Transparency: Be transparent about the use of AI-generated content where required by applicable platform policies or regulations.
• Brand Representation: Only create content for brands and businesses you are authorized to represent. Do not use our platform to create content that misrepresents your identity or affiliation.
• Quality Standards: Maintain quality standards for content published through our platform. Review and edit AI-generated content to ensure it meets your brand standards.

2.2 Publishing Rules

Content published through our platform must adhere to these rules:

• Platform Compliance: Content published to third-party platforms must comply with those platforms' terms of service and content policies.
• Intellectual Property: Do not publish content that infringes on third-party intellectual property rights, including copyrights, trademarks, and patents.
• Responsible Publishing: Maintain reasonable publishing frequencies. Do not use our platform for spam or bulk content distribution.
• Content Review: Review all AI-generated content before publication. You are responsible for any content published through your account.

3. Third-Party Platform Integration

3.1 Platform Rules

When publishing content to social media, blogs, or CMS platforms through our Services:

• Terms of Service: Comply with all third-party platform terms and conditions. Understand and respect platform-specific restrictions.
• Content Guidelines: Adhere to both Pendium.ai and third-party platform content standards. Ensure content is appropriate for each platform.
• Account Security: Maintain proper account security and authentication for all connected platforms. Monitor account status and compliance.
• Attribution: Properly attribute content sources and respect intellectual property rights. Provide clear citations when necessary.

4. Data and Privacy

4.1 Data Handling

Users are responsible for handling data appropriately when using our platform:

• Data Accuracy: Provide accurate business and brand information. Ensure knowledge base materials and brand voice data you upload are current and correct.
• Authorized Use: Only upload content and data that you have the right to use. Do not upload copyrighted materials or confidential information belonging to others without authorization.
• Account Security: Use strong passwords, keep your credentials confidential, and promptly report any unauthorized access to your account.

5. Enforcement

5.1 Violation Handling

Our enforcement process follows these steps:

• Warning System: We employ a graduated warning system:
  • First offense: Written warning
  • Second offense: Temporary restrictions
  • Third offense: Extended suspension
  • Severe violations: Immediate account termination
• Suspension Criteria: Account suspension may occur for:
  • Repeated policy violations
  • Severe community guidelines breaches
  • Security threats or abuse
  • Fraudulent activities
  • Non-payment of subscription fees
• Appeal Process: Users may appeal enforcement actions by:
  • Submitting a formal appeal request
  • Providing supporting documentation
  • Demonstrating corrective actions
  • Completing required reviews
  • Meeting reinstatement conditions
• Record Keeping: We maintain detailed records of:
  • Policy violations
  • Enforcement actions
  • Appeal proceedings
  • User communications
  • Resolution outcomes

5.2 Reporting Process

To report violations:

• Issue Identification: Clearly identify the violation:
  • Specific content or behavior
  • Relevant guidelines
  • Affected parties
  • Timeline of events
  • Supporting evidence
• Evidence Requirements: Submit comprehensive evidence:
  • Screenshots or recordings
  • Content URLs or identifiers
  • Communication logs
  • Technical data
• Review Timeline: Our review process includes:
  • Initial assessment: 24 hours
  • Preliminary investigation: 2-3 business days
  • Detailed review: 5-7 business days
  • Resolution communication: 1-2 business days
  • Appeal window: 14 days
• Resolution Communication: We will provide:
  • Investigation findings
  • Enforcement actions taken
  • Appeal rights
  • Remediation requirements
  • Future prevention guidance

Contact Information

For questions about these guidelines or to report violations:

Last modified: March 23, 2026

Complaint Policy

Last updated: March 23, 2026

1. Submission Process

1.1 Filing Complaints

Our complaint submission process is designed to efficiently address user concerns regarding all aspects of our platform. To file a complaint:

Support Portal Access

Access our dedicated support portal through your account dashboard or our website. The portal provides structured forms for different types of complaints and ensures secure transmission of sensitive information.

Required Information

When submitting a complaint, you must provide:

• Your full name and account information
• Detailed description of the issue
• Dates and times of relevant incidents
• Any associated transaction IDs or interaction records
• Impact of the issue on your platform usage

Evidence Submission

Submit all relevant evidence supporting your complaint:

• Screenshots or recordings of the issue
• Content URLs or identifiers
• Visibility scan report references
• Published content documentation
• Communication history

Priority Levels

Complaints are categorized by priority:

• Emergency: Security breaches, unauthorized account access
• High: Service outages, data loss or corruption
• Medium: Performance issues, content concerns
• Low: General inquiries, feature requests

Response Timeframes

We commit to these initial response times:

• Emergency: 1-2 hours
• High Priority: 4-6 hours
• Medium Priority: 24 hours
• Low Priority: 48 hours

1.2 Complaint Categories

Content and Visibility Issues

Issues related to:

• AI-generated content quality or accuracy
• Visibility scan errors or inconsistencies
• Content publishing failures
• Blog hosting problems
• Performance issues

Integration Issues

Complaints regarding:

• Social media platform connectivity
• CMS integration problems (WordPress, Webflow)
• Content distribution failures
• Account connectivity
• API access issues

Security Incidents

Reports of:

• Unauthorized access
• Suspicious activities
• Data breaches
• Account compromise
• System vulnerabilities

Service Problems

General issues with:

• Platform performance
• Feature functionality
• User interface
• Technical support
• Account management

2. Resolution Process

2.1 Timeline

Our resolution process follows these standard timeframes:

Acknowledgment

All complaints receive automatic acknowledgment within 24 hours, including:

• Complaint reference number
• Priority classification
• Expected timeline
• Next steps
• Contact information

Initial Review

Within 2 business days, we:

• Assess complaint validity
• Gather initial information
• Assign appropriate resources
• Determine investigation scope
• Contact relevant parties

Investigation

During the 5-business-day investigation period:

• Review all submitted evidence
• Analyze system logs
• Consult technical teams
• Document findings
• Develop resolution plan

Resolution

We aim to resolve complaints within 7-10 business days by:

• Implementing necessary changes
• Applying corrective measures
• Communicating solutions
• Documenting outcomes
• Following up with users

Appeals

Users have 14 business days to appeal resolutions through:

• Written appeal submission
• Additional evidence provision
• Case review request
• Resolution discussion
• Final determination

2.2 Actions

Investigation Process

We conduct thorough investigations including:

• Technical analysis
• Log review
• User interview
• System testing
• Documentation review

Content Review

When applicable, we review:

• AI-generated content
• Published blog posts and social media content
• Platform communications
• Visibility scan results
• Account activity logs

Account Audit

We perform comprehensive account audits examining:

• Access logs
• Transaction history
• Configuration changes
• Security settings
• Usage patterns

Security Assessment

Security reviews include:

• Vulnerability scanning
• Access control review
• Authentication audit
• System integrity check
• Threat assessment

Resolution Implementation

We implement solutions through:

• Technical fixes
• Policy updates
• Account adjustments
• Security enhancements
• Process improvements

3. Appeal Process

Written Appeals

Submit formal appeals including:

• Original complaint reference
• Reason for appeal
• New evidence or information
• Desired outcome
• Supporting documentation

New Evidence

Provide any additional evidence:

• Technical documentation
• Communication records
• Witness statements
• Expert opinions
• System logs

Review Committee

Appeals are evaluated by:

• Senior support staff
• Technical experts
• Security specialists
• Compliance officers
• Management representatives

Final Decisions

Appeal decisions are:

• Binding and final
• Fully documented
• Clearly communicated
• Implementation tracked
• Resolution verified

Documentation

We maintain complete records of:

• All complaints
• Investigation findings
• Resolution actions
• Appeal processes
• Final outcomes

Contact Information

For complaint submission and inquiries:

Last modified: March 23, 2026