Pendium

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Hoopla owns the 'free library media' conversation in AI answers, but Libby still leads on general ebook discovery.

The brand's signal is incredibly strong for audiobooks and comics, with a major opportunity to capture the 'free movie streaming' market from Kanopy.

Hoopla Digital's baseline score
76/100
Good

Hoopla Digital has excellent AI visibility, particularly in the US market. It is consistently categorized as a top-tier free alternative to paid media services, driven by high training data representation and strong user sentiment.

What we see
  • Hoopla has exceptional visibility for 'free audiobook' and 'library app' prompts, frequently appearing in top-three lists.
  • The 'BingePass' feature is a growing signal that differentiates the brand from OverDrive in AI-generated comparisons.
  • Reddit (r/audiobooks and r/libraries) acts as a massive trust signal that all three major LLMs pick up on.
  • There is a slight visibility gap in 'streaming movie' discovery prompts where Kanopy currently leads for library-based cinema.
  • AI agents accurately distinguish Hoopla's 'Instant' model from the traditional 'Holds' model used by competitors.
Business goals Hoopla Digital is likely trying to hit
  • Increase user adoption via library partner awareness
  • Differentiate from Libby by highlighting the 'Instant' borrow model
  • Drive BingePass usage to increase engagement per user
  • Onboard more public library systems globally