What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Carbon Health

Visibility66

Vibe95

Businesses/Healthcare/Carbon Health

AI Visibility & Sentiment

Carbon Health

Carbon Health is a modern healthcare company providing urgent care, primary care, and virtual care services through both physical clinic locations and a mobile app. They combine advanced technology with expert medical care to make high-quality healthcare more accessible, offering same-day appointments, transparent pricing, and no membership fees.

Active Monitoring

carbonhealth.com

Healthcare Startups

AI Visibility Score

66/100

Good

Sentiment Score

95/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

aspirational

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Carbon Health today.

Carbon Health has solidified its position as the premier choice for tech-driven urgent care, frequently securing the #1 spot across ChatGPT, Claude, and Gemini for acute medical needs. While the brand dominates the 'App-First Busy Parent' persona with an 81% mention rate, it suffers from a critical visibility void in mental health and therapy, allowing One Medical to command the broader healthcare narrative.

Working in your favor

Top-tier rankings (Avg Pos 1.0) for acute injury and x-ray queries across ChatGPT, Claude, and Gemini.

Exceptional resonance with the 'App-First Busy Parent' persona, achieving a dominant 81% mention rate.

Strong regional authority in the Bay Area for 'modern primary care' searches, consistently appearing in the top 3 results.

Gaps to close

Complete absence from mental health and therapy queries, representing a significant loss of market share in a high-growth sector.

Lagging behind One Medical in total mentions (16 vs 29), particularly in comprehensive healthcare provider comparisons.

Weak performance with the 'Relocated Biotech Professional' persona, indicating a lack of long-form authority content for new residents.

Opportunities

Target the 'Mental Wellness' intent by surfacing clinical staff expertise and virtual therapy availability to AI crawlers.

Improve AI Overview (SGE) presence, which currently lags at a 27% mention rate despite high conversational rankings.

Leverage existing high positive sentiment to displace One Medical in 'trusted family healthcare' rankings where Gemini currently ranks Carbon Health at #11.

Highest-Impact Actions

Develop and index structured content specifically targeting mental health and therapy service pathways.

Carbon Health had a 0% mention rate for mental health queries across all platforms, ceding the entire category to competitors.

Optimize digital infrastructure for AI Overview (SGE) inclusion by utilizing medical schema and local-intent keywords.

The 27% mention rate in AI Overviews is significantly lower than the 73% achieved in Gemini, suggesting a technical gap in search-specific AI indexing.

Create high-authority guides for 'Relocating to the Bay Area' that highlight long-term primary care trust.

The brand currently struggles with the Relocated Professional persona, ranking much lower (5.6) than it does with established parents (2.5).

Value Proposition

A friendlier healthcare experience without membership fees - combining easy scheduling, caring providers, and seamless in-person and app-based care with same-day appointments and transparent pricing.

Overview

Mission

Making high-quality healthcare more accessible to everyone.

Products & Services

Primary Care (preventative care, annual physicals, chronic condition management)Urgent Care (immediate medical needs, injuries, illness)Virtual Care (telehealth appointments via app)Mental Health Services (therapy, counseling)Workplace Health (occupational health, pre-employment services)

Current State

Visibility Landscape

A high-level view of how Carbon Health performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	97	97	97	97
“What do you know about Carbon Health? What do they do and what's their reputation?”	#1	#1	#1	#1
Core3q Product/service category queries	94	97	95	47
“help me find a doctor's office near me that does same day walk ins for a bad cough”	#2	#1	#1	No
“recommend some modern primary care offices in the bay area that actually use technology and have a good app”	#3	#1	#3	#2
“where should I go for a quick x-ray for a possible broken finger, I don't want to wait in an ER”	#1	#1	#1	No
Growth Areas2q Adjacent, aspirational & visionary	41	59	56	0
“I need to talk to a therapist but don't know where to start, what are some good virtual mental health platforms that take insurance”	No	No	No	No
“who are the most trusted healthcare providers for families right now”	#8	#2	#3	No

“What do you know about Carbon Health? What do they do and what's their reputation?”

“help me find a doctor's office near me that does same day walk ins for a bad cough”

“recommend some modern primary care offices in the bay area that actually use technology and have a good app”

“where should I go for a quick x-ray for a possible broken finger, I don't want to wait in an ER”

“I need to talk to a therapist but don't know where to start, what are some good virtual mental health platforms that take insurance”

“who are the most trusted healthcare providers for families right now”

Competitive Landscape

Carbon Health

33 mentions

One Medical

29 mentions

CVS MinuteClinic

12 mentions

Sutter Health

12 mentions

Teladoc

11 mentions

CityMD

10 mentions

MyChart

10 mentions

Zocdoc

9 mentions

Amwell

9 mentions

Forward

9 mentions

Garmin

9 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Carbon Health's AI visibility.

Key Findings

Strength

Top-tier rankings (Avg Pos 1.0) for acute injury and x-ray queries across ChatGPT, Claude, and Gemini.

Strength

Exceptional resonance with the 'App-First Busy Parent' persona, achieving a dominant 81% mention rate.

Strength

Strong regional authority in the Bay Area for 'modern primary care' searches, consistently appearing in the top 3 results.

Recommended Actions

Develop and index structured content specifically targeting mental health and therapy service pathways.

Carbon Health had a 0% mention rate for mental health queries across all platforms, ceding the entire category to competitors.

Optimize digital infrastructure for AI Overview (SGE) inclusion by utilizing medical schema and local-intent keywords.

The 27% mention rate in AI Overviews is significantly lower than the 73% achieved in Gemini, suggesting a technical gap in search-specific AI indexing.

Create high-authority guides for 'Relocating to the Bay Area' that highlight long-term primary care trust.

The brand currently struggles with the Relocated Professional persona, ranking much lower (5.6) than it does with established parents (2.5).

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Managing Acute Illness & Injury(2 queries)

“help me find a doctor's office near me that does same day walk ins for a bad cough”

0/4 platforms mentioned

Core

ChatGPT

1.Solv

2.Zocdoc

3.CityMD

4.MedExpress

5.Beacon Health

+14 more

Claude

1.CVS MinuteClinic

2.Walgreens Healthcare Clinic

3.Teladoc

4.Doctor on Demand

5.Amwell

+1 more

Gemini

1.Solv Health

2.Zocdoc

3.CityMD

4.CareNow Urgent Care

5.HCA Healthcare

+10 more

AI Overviews

1.Mount Sinai

2.CVS MinuteClinic

3.NYU Langone Virtual Urgent Care

4.NYU Langone Health

“where should I go for a quick x-ray for a possible broken finger, I don't want to wait in an ER”

3/4 platforms mentioned

Core

The App-First Busy Parent · Parent and Tech Professional

ChatGPT

1.Carbon Health

2.Stanford Health Care

3.Sutter Health

4.Palo Alto Medical Foundation

5.El Camino Health

+2 more

Claude

1.Carbon Health

2.NextCare Urgent Care

3.Concentra Urgent Care

4.One Medical

5.Teladoc

+1 more

Gemini

1.Carbon Health

2.One Medical

3.Action Urgent Care

4.Stanford Children’s Health

5.MyChart

+3 more

AI Overviews

1.WellNow Urgent Care

2.CityMD

3.AFC Urgent Care

4.EmergeOrtho

5.Samuels Orthopedic Immediate Care Center

+7 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

Solv

solvhealth.com

Carbon Health

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Healthcare

Start gettingrecommended by AI.

Frequently asked questions

Carbon Health

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Healthcare

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.