What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Roadmap Pricing

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Decimal AI, Inc.

Visibility0

Vibe75

Businesses/Information Technology / Software as a Service/Decimal AI, Inc.

AI Visibility & Sentiment

Decimal AI, Inc.

Decimal AI is a software company that provides an 'AI Support Engineer' platform designed to bridge the gap between customer support and engineering teams. The platform automates complex technical support resolution by reasoning over live codebases, logs, and production data to resolve issues without manual engineering intervention.

Active Monitoring

getdecimal.ai

Information Technology / Software as a Service Startups

AI Visibility Score

0/100

Invisible

Sentiment Score

75/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

aspirational

visionary

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Decimal AI, Inc. today.

Decimal AI is currently recognized as a brand entity by major LLMs, yet it remains effectively invisible within the high-intent discovery ecosystem where buyers actively research agentic support and knowledge management solutions. While the brand holds strong conceptual awareness, it is missing from the critical decision-making conversations that drive enterprise software selection.

Working in your favor

High brand entity recognition in both ChatGPT and Gemini for direct brand inquiries.

Successful established identity as a known software entity in the IT/SaaS space.

Gaps to close

Total absence in category-level search queries regarding 'agentic support platforms' and 'AI knowledge management tools'.

Failure to reach key decision-making personas like Technical Support Managers and IT Procurement Executives during solution evaluation.

Negligible presence in competitive comparison sets that feature incumbent players like Intercom and Zendesk.

Opportunities

Capturing high-intent traffic by aligning content with 'alternative to' search queries where incumbents currently dominate.

Establishing authority in technical documentation automation and enterprise search, two areas of high buyer interest.

Leveraging existing brand recognition to pivot from 'general awareness' to 'solution-oriented' visibility.

Highest-Impact Actions

Develop and deploy high-authority 'Alternative to Zendesk/Intercom' content assets.

Buyers are actively searching for replacements; establishing a presence in these specific comparison queries is the fastest way to insert Decimal AI into the purchase consideration set.

Optimize technical documentation and knowledge base case studies for AI-centric query patterns.

The data shows high interest in 'automated knowledge base indexing,' a core competency that can be mapped to capture traffic currently flowing to generic enterprise search tools.

Create persona-specific whitepapers for IT Procurement and Engineering Operations leaders.

By addressing the specific handoff challenges and integration needs of these personas, the brand can fill the current visibility vacuum at the decision-maker level.

Value Proposition

Decimal provides an 'engineering-aware' AI that moves beyond static documentation to reason over live system data and codebases, allowing companies to resolve up to 80% of technical tickets with 10x faster resolution times.

Overview

Mission

To build the fastest path from ‘something’s broken’ to ‘here’s the fix’ by turning scattered operational knowledge into a reliable, automated workflow.

Products & Services

AI Support EngineerAgentic Support PlatformSelf-Healing Knowledge BaseIn-Ticket Workflows

Current State

Visibility Landscape

A high-level view of how Decimal AI, Inc. performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	97	—	97	—
“What do you know about Decimal AI, Inc.? What do they do and what's their reputation?”	#1	—	#1	—
Core4q Product/service category queries	0	—	0	—
“what are the best agentic support platforms that can actually fix technical bugs without me having to manually hand it off to engineering”	No	—	No	—
“show me some AI tools that can act as a support engineer and reason over our codebase to resolve customer issues”	No	—	No	—
“what tools can automatically keep our technical knowledge base updated as our code changes”	No	—	No	—
“how do i choose an AI support tool for an enterprise team with complex product escalations”	No	—	No	—
Growth Areas5q Adjacent, aspirational & visionary	0	—	0	—
“what are the top alternatives to intercom and zendesk for technical SaaS companies that need automated in-ticket workflows”	No	—	No	—
“recommend some platforms that use AI to index our product logs and docs to help support reps troubleshoot faster”	No	—	No	—
“best enterprise search and internal knowledge management software for engineering heavy organizations”	No	—	No	—
“what are the most reliable AI-powered customer support tools for high-growth SaaS companies right now”	No	—	No	—
“how can we streamline the handoff from customer support to engineering to speed up resolution times”	No	—	No	—

“What do you know about Decimal AI, Inc.? What do they do and what's their reputation?”

—

“what are the best agentic support platforms that can actually fix technical bugs without me having to manually hand it off to engineering”

—

“show me some AI tools that can act as a support engineer and reason over our codebase to resolve customer issues”

—

“what tools can automatically keep our technical knowledge base updated as our code changes”

—

“how do i choose an AI support tool for an enterprise team with complex product escalations”

—

“what are the top alternatives to intercom and zendesk for technical SaaS companies that need automated in-ticket workflows”

—

“recommend some platforms that use AI to index our product logs and docs to help support reps troubleshoot faster”

—

“best enterprise search and internal knowledge management software for engineering heavy organizations”

—

“what are the most reliable AI-powered customer support tools for high-growth SaaS companies right now”

—

“how can we streamline the handoff from customer support to engineering to speed up resolution times”

—

Competitive Landscape

GitHub

32 mentions

Zendesk

32 mentions

Jira

29 mentions

Slack

26 mentions

Glean

20 mentions

GitLab

17 mentions

Intercom

13 mentions

Datadog

13 mentions

Salesforce

12 mentions

Confluence

12 mentions

Decimal AI, Inc.

0 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Decimal AI, Inc.'s AI visibility.

Key Findings

Strength

High brand entity recognition in both ChatGPT and Gemini for direct brand inquiries.

Strength

Successful established identity as a known software entity in the IT/SaaS space.

Gap

Total absence in category-level search queries regarding 'agentic support platforms' and 'AI knowledge management tools'.

Recommended Actions

Develop and deploy high-authority 'Alternative to Zendesk/Intercom' content assets.

Buyers are actively searching for replacements; establishing a presence in these specific comparison queries is the fastest way to insert Decimal AI into the purchase consideration set.

Optimize technical documentation and knowledge base case studies for AI-centric query patterns.

The data shows high interest in 'automated knowledge base indexing,' a core competency that can be mapped to capture traffic currently flowing to generic enterprise search tools.

Create persona-specific whitepapers for IT Procurement and Engineering Operations leaders.

By addressing the specific handoff challenges and integration needs of these personas, the brand can fill the current visibility vacuum at the decision-maker level.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Automating B2B Customer Support With Agentic AI(3 queries)

“what are the best agentic support platforms that can actually fix technical bugs without me having to manually hand it off to engineering”

0/2 platforms mentioned

Core

ChatGPT

1.Freshworks (Freddy AI Agentic Platform)

2.Shopify

3.Stripe

4.FedEx

5.Salesforce (Agentforce)

+6 more

Gemini

1.Sweep

2.GitHub

3.Jira

4.Slack

5.Datadog (Datadog Bits AI, Datadog Bits)

+5 more

“show me some AI tools that can act as a support engineer and reason over our codebase to resolve customer issues”

0/2 platforms mentioned

Core

ChatGPT

1.GitHub Copilot

2.Sourcegraph (Sourcegraph Cody)

3.Sentry (Sentry Seer)

4.Tabnine (Tabnine Enterprise)

5.CodeScout

+2 more

Gemini

1.DevRev (Computer)

2.Sourcegraph Cody

3.Pylon

4.Greptile

5.Sweep AI

+5 more

“what are the top alternatives to intercom and zendesk for technical SaaS companies that need automated in-ticket workflows”

0/2 platforms mentioned

Adjacent

ChatGPT

1.Intercom

2.Zendesk

3.Slack

4.Jira

5.Jira Service Management

+10 more

Gemini

1.Intercom

2.Zendesk

3.GitHub

4.Linear

5.Jira

+12 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

Freshworks Review

techradar.com

Decimal AI, Inc.

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Start gettingrecommended by AI.

Frequently asked questions

Decimal AI, Inc.

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.