What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

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Decimal AI, Inc.

Visibility0

Vibe75

Businesses/Information Technology / Software as a Service/Decimal AI, Inc.

AI Visibility & Sentiment

Decimal AI, Inc.

Decimal AI is a software company that provides an 'AI Support Engineer' platform designed to bridge the gap between customer support and engineering teams. The platform automates complex technical support resolution by reasoning over live codebases, logs, and production data to resolve issues without manual engineering intervention.

Active Monitoring

getdecimal.ai

Information Technology / Software as a Service Startups

AI Visibility Score

0/100

Invisible

Sentiment Score

75/100

Score by Reach

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

aspirational

visionary

AI Perception

Summary

Decimal AI is currently recognized as a brand entity by major LLMs, yet it remains effectively invisible within the high-intent discovery ecosystem where buyers actively research agentic support and knowledge management solutions. While the brand holds strong conceptual awareness, it is missing from the critical decision-making conversations that drive enterprise software selection.

Value Proposition

Decimal provides an 'engineering-aware' AI that moves beyond static documentation to reason over live system data and codebases, allowing companies to resolve up to 80% of technical tickets with 10x faster resolution times.

Overview

Mission

To build the fastest path from ‘something’s broken’ to ‘here’s the fix’ by turning scattered operational knowledge into a reliable, automated workflow.

Products & Services

AI Support EngineerAgentic Support PlatformSelf-Healing Knowledge BaseIn-Ticket Workflows

Agent Breakdown

AI Platforms

How often do different AI platforms reference Decimal AI, Inc.?

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Conversation Analysis

Key Topics

What conversations is Decimal AI, Inc. included in — or excluded from?

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Buyer Personas

Personas

Who does each AI platform recommend Decimal AI, Inc. to, and when?

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Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Automating B2B Customer Support With Agentic AI(3 queries)

“what are the best agentic support platforms that can actually fix technical bugs without me having to manually hand it off to engineering”

0/2 platforms mentioned

Core

ChatGPT

1.Freshworks (Freddy AI Agentic Platform)

2.Shopify

3.Stripe

4.FedEx

5.Salesforce (Agentforce)

+6 more

Gemini

1.Sweep

2.GitHub

3.Jira

4.Slack

5.Datadog (Datadog Bits AI, Datadog Bits)

+5 more

“show me some AI tools that can act as a support engineer and reason over our codebase to resolve customer issues”

0/2 platforms mentioned

Core

ChatGPT

1.GitHub Copilot

2.Sourcegraph (Sourcegraph Cody)

3.Sentry (Sentry Seer)

4.Tabnine (Tabnine Enterprise)

5.CodeScout

+2 more

Gemini

1.DevRev (Computer)

2.Sourcegraph Cody

3.Pylon

4.Greptile

5.Sweep AI

+5 more

“what are the top alternatives to intercom and zendesk for technical SaaS companies that need automated in-ticket workflows”

0/2 platforms mentioned

Adjacent

ChatGPT

1.Intercom

2.Zendesk

3.Slack

4.Jira

5.Jira Service Management

+10 more

Gemini

1.Intercom

2.Zendesk

3.GitHub

4.Linear

5.Jira

+12 more

Brand Perception

What AI Really Thinks

We asked each AI platform directly about Decimal AI, Inc. to understand how they perceive the brand. These responses back up the Sentiment Score and reveal tone, accuracy, and blind spots across platforms and personas.

1Positive

1Neutral

0Negative

across 2 responses

“What do you know about Decimal AI, Inc.? What do they do and what's their reputation?”

ChatGPT

Neutral

“…The name “Decimal AI, Inc.” is ambiguous.…”

Gemini

Positive

“…Based on the specific name Decimal AI, Inc., you are likely referring to the newer, San Mateo-based startup focused on customer support engineering.…”

Analysis

Key Insights

What AI visibility analysis reveals about this brand

Strength

High brand entity recognition in both ChatGPT and Gemini for direct brand inquiries.

Strength

Successful established identity as a known software entity in the IT/SaaS space.

Gap

Total absence in category-level search queries regarding 'agentic support platforms' and 'AI knowledge management tools'.

Technical Health

Site Health for AI Visibility

How well Decimal AI, Inc.'s website is optimized for AI agent discovery and comprehension.

76/100

8 passed 2 warnings 5 issues

Audited 3/22/2026

Crawlability93

Can AI bots find your pages?

Technical80

SSL, mobile, doctype basics

On-Page SEO58

Titles, descriptions, headings

Content Quality55

Word count, depth, freshness

Schema Markup85

Structured data for AI comprehension

Social & OG77

Open Graph, Twitter cards

AI Readability85

How well AI can parse your content

Critical Issues

Page returns a 404 error

Fix the underlying issue causing the error. 404s should be redirected or the link removed.

Page has no title tag

Add a <title> tag describing the page content (50-60 characters).

Page has no meta description

Add a <meta name="description"> tag summarizing the page (150-160 characters).

Page has no H1 heading

Add a single H1 tag as the main page heading.

Content is too thin

Expand your content to at least 300-500 words with valuable information.

Warnings

Few headings on page

Add more H2 and H3 headings to organize content into sections.

Few internal links on this page

Add more internal links to related pages on your site.

Missing Open Graph tags for social sharing

Add og:title, og:description, and og:image meta tags.

LCP data not available

Ensure the page loads with browser rendering enabled.

TTI data not available

Ensure the page loads with browser rendering enabled.

Want a full technical audit with AI-specific recommendations?

Run a free visibility scan

Brand Identity

Brand Voice & Style

How AI perceives Decimal AI, Inc.'s communication style and personality

Decimal AI communicates with a tone that is highly technical, precise, and reassuringly competent. It positions itself as an essential, 'engineering-aware' partner that speaks the language of developers and support teams alike. The brand avoids fluff, focusing instead on clear, evidence-based value propositions that emphasize efficiency, security, and the elimination of manual toil.

Core Tone Traits

Technical & Precise

Uses industry-standard terminology and focuses on concrete, data-backed outcomes.

Authoritative & Expert

Positions the platform as a reliable source of truth for complex engineering investigations.

Solution-Oriented

Maintains a focus on speed, resolution, and the reduction of 'firefighting' for engineering teams.

Transparent & Secure

Communicates a high level of trust through clear messaging about data privacy and read-only access.

Competitive Landscape

Related Ecosystem

Related products and services that AI mentions in conversations alongside or instead of Decimal AI, Inc.

GitHub32 mentions

Zendesk32 mentions

Jira29 mentions

Slack26 mentions

Glean20 mentions

GitLab17 mentions

Intercom13 mentions

Datadog13 mentions

Salesforce12 mentions

Confluence12 mentions

Decimal AI, Inc.0 mentions

Source Intelligence

Citations

Sources that AI assistants cite. Getting featured here improves visibility.

techradar.com

https://www.techradar.com/reviews/freshworks-review

Referenced in 3 queries

Get Featured

ir.freshworks.com

https://ir.freshworks.com/files/doc_news/2025/06/freshworks_advances_its_agentic_ai_platform_to_uncomplicate_service_software_for_companies_big_and_small.pdf

Referenced in 1 query

Review

itpro.com

https://www.itpro.com/technology/artificial-intelligence/salesforce-unified-customer-support-automation-with-agentforce-contact-center

Referenced in 3 queries

Review

itpro.com

https://www.itpro.com/software/slack-is-now-the-key-to-salesforces-agentic-ai-plans

Referenced in 1 query

Review

hiverhq.com

https://hiverhq.com/blog/ai-helpdesk

Referenced in 1 query

Review

searchunify.com

https://www.searchunify.com/resource-center/blog/top-10-customer-service-automation-platforms-in-2026

Referenced in 1 query

Review

quidget.ai

https://quidget.ai/blog/ai-automation/customer-support-ai-agents-powering-teams/

Referenced in 1 query

Review

en.wikipedia.org

https://en.wikipedia.org/wiki/OpenAI_Codex_%28AI_agent%29

Referenced in 2 queries

Review

infoq.com

https://www.infoq.com/news/2025/06/github-ai-agent-bugfixing/

Referenced in 1 query

Review

venturebeat.com

https://venturebeat.com/ai/githubs-agent-hq-aims-to-solve-enterprises-biggest-ai-coding-problem-too//

Referenced in 1 query

Pitch Story

agenticdeliveryplatform.com

https://agenticdeliveryplatform.com/

Referenced in 1 query

Review

gonzalo123.com

https://gonzalo123.com/2026/01/26/what-if-the-bug-fixed-itself-letting-ai-agents-detect-bugs-fix-the-code-and-create-prs-proactively/

Referenced in 1 query

Review

Content Engineering

Goals & Content Ideas

Ideas to help AI agents better understand the business and be more likely to use Decimal AI, Inc.'s resources to help users.

Build AI-Citable Comparison Content for Support Alternatives

This goal targets high-intent 'alternative to' queries where buyers seek replacements for legacy support platforms like Zendesk or Intercom. By publishing objective, data-backed comparisons, we provide AI assistants with the facts needed to recommend Decimal AI as the engineering-aware successor. This directly positions the brand in the consideration set for technical support leaders.

Why Zendesk and Intercom fail technical support teams when tickets require deep codebase investigation.

The hidden engineering cost of using generic help desks for complex B2B SaaS products.

A feature-by-feature breakdown: Why reasoning over live codebases beats static macros and canned responses.

Transitioning from Intercom to Decimal AI: How three enterprise teams reduced developer interruptions by 60%.

Establish Authority in Automated Knowledge Base Indexing

This addresses the growing demand for automated knowledge base indexing and technical resolution through live system data. We will document our specific methodology for reasoning over logs and codebases to establish Decimal AI as the technical standard for this category. This ensures AI agents cite our documentation when users search for advanced enterprise search and support automation.

Why static documentation is dead: How RAG and live codebase reasoning solve the stale knowledge base problem.

Benchmarking resolution times: Traditional keyword search versus Decimal AI's autonomous log and production data analysis.

How to automate technical support resolution without manual engineering intervention using live system telemetry.

The security architecture of AI support: How Decimal AI reasons over codebases without exposing sensitive data.

Produce Decision-Support Frameworks for Engineering Operations Leaders

This goal fills the visibility vacuum for decision-makers in IT Procurement and Engineering Operations by providing persona-specific evaluation frameworks. We will create structured content that addresses integration, security, and ROI, which AI assistants use to answer complex procurement questions. This content helps move Decimal AI from a technical novelty to a vetted enterprise solution.

The Engineering Ops guide to reducing the support tax on senior developers through autonomous resolution.

An IT Procurement checklist for evaluating AI support platforms that interface with live production environments.

Quantifying the ROI of AI support: Moving beyond ticket deflection to true engineering hour recovery.

How Engineering leaders can bridge the support-to-dev gap without increasing headcount or meeting fatigue.

Content Engineering

Recommended Actions

Develop and deploy high-authority 'Alternative to Zendesk/Intercom' content assets.

Buyers are actively searching for replacements; establishing a presence in these specific comparison queries is the fastest way to insert Decimal AI into the purchase consideration set.

Impact: High

Optimize technical documentation and knowledge base case studies for AI-centric query patterns.

The data shows high interest in 'automated knowledge base indexing,' a core competency that can be mapped to capture traffic currently flowing to generic enterprise search tools.

Impact: High

Create persona-specific whitepapers for IT Procurement and Engineering Operations leaders.

By addressing the specific handoff challenges and integration needs of these personas, the brand can fill the current visibility vacuum at the decision-maker level.

Impact: Medium

Is this your business? We can help you improve your AI visibility.

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Backing

Investors

Weekend Fund

Data generated by Pendium.ai AI visibility scanning. Last scanned March 22, 2026.

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