What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Glean

Visibility69

Vibe97

Businesses/Enterprise Software/Glean

AI Visibility & Sentiment

Glean

Glean is an enterprise AI platform that provides AI-powered search, assistants, and agents to help employees find information, generate content, and automate work across their company's knowledge base. The platform connects to 100+ enterprise applications and uses deep learning to understand company-specific context and language.

Active Monitoring

glean.com

Enterprise Software Startups

AI Visibility Score

69/100

Good

Sentiment Score

97/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Glean today.

Glean has successfully captured the technical narrative, commanding a 92% visibility rate among CIOs and Engineering Leads while securing the top spot across Claude and Gemini for enterprise search queries. However, a critical vulnerability remains in Google AI Overviews, where a mixed sentiment profile and a low #18 ranking for 'trusted platforms' allow competitors to challenge Glean’s perceived authority.

Working in your favor

Dominant performance on Claude with an average position of 1.9 and a 67% mention rate.

Near-total saturation of the Gemini platform, appearing in 92% of all relevant enterprise searches.

Exceptional resonance with technical personas, including a 92% mention rate for both Strategic CIOs and Engineering Leads.

Gaps to close

Significant underperformance in Google AI Overviews for 'Evaluating Enterprise AI Platforms' queries, ranking as low as #18.

Mixed sentiment on Google AI Overviews suggests a lack of clear, authoritative consensus content for the search engine to pull from.

Relatively lower visibility among Knowledge Management Specialists (63%) compared to the 92% achieved with technical leadership.

Opportunities

Capture the 'Trusted Platform' category by publishing high-authority comparative content that targets the Google AI Overview algorithm.

Translate technical dominance into broader knowledge management appeal by targeting queries regarding file discovery and team productivity gaps.

Leverage the high ChatGPT mention rate to move from an average position of 5.3 into the top 3 through clearer integration case studies.

Highest-Impact Actions

Execute an AI Overview optimization campaign focused on 'Trust' and 'Security' keywords.

Glean currently ranks #18 on AI Overviews for trust-based queries; improving this is essential to prevent losing market share to legacy incumbents like SharePoint and Coveo.

Develop persona-specific content for Knowledge Management Specialists targeting 'information silos' and 'file fragmentation'.

While CIO visibility is excellent, the 29% visibility gap between CIOs and KM Specialists represents a missed opportunity to influence the actual daily users and advocates of the platform.

Increase the frequency of technical whitepapers cited by OpenAI's crawlers to improve the ChatGPT average position.

Glean's 5.3 average position on ChatGPT lags behind its performance on Claude and Gemini, indicating a need for more structured technical documentation that ChatGPT can easily index.

Value Proposition

Work AI that works - giving every employee an AI Assistant and Agents that put company knowledge to work, saving up to 110 hours per user per year while maintaining enterprise-grade security and permissions.

Overview

Mission

To give people an easier way to find answers at work and put company knowledge to work through AI.

Products & Services

Enterprise AI SearchAI AssistantAI AgentsKnowledge Management (Answers, Collections, Go Links)100+ App Connectors and Integrations

Current State

Visibility Landscape

A high-level view of how Glean performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	97	97	97	97
“What do you know about Glean? What do they do and what's their reputation?”	#1	#1	#1	#1
Core4q Product/service category queries	77	97	94	80
“how can i build or buy ai agents to help my employees automate repetitive tasks like looking up policies or summarizing tickets?”	#1	#1	#1	#2
“most trusted enterprise ai platforms for companies that are worried about data security and permissions”	No	#1	#2	#18
“how can i bridge the gap between all our different work apps like slack, confluence, and github so people can actually find stuff?”	#4	#1	#4	#6
“what's the best internal search engine for a company that has tons of different apps, specific software recommendations please”	#1	#1	#1	#1
Growth Areas1q Adjacent, aspirational & visionary	79	97	97	0
“how do i stop my team from constantly asking where files are? we use slack, google drive, and jira and everything is a mess”	#7	#1	#1	No

“What do you know about Glean? What do they do and what's their reputation?”

“how can i build or buy ai agents to help my employees automate repetitive tasks like looking up policies or summarizing tickets?”

“most trusted enterprise ai platforms for companies that are worried about data security and permissions”

#18

“how can i bridge the gap between all our different work apps like slack, confluence, and github so people can actually find stuff?”

“what's the best internal search engine for a company that has tons of different apps, specific software recommendations please”

“how do i stop my team from constantly asking where files are? we use slack, google drive, and jira and everything is a mess”

Competitive Landscape

Slack

34 mentions

Jira

34 mentions

Glean

32 mentions

Confluence

23 mentions

Google Drive

19 mentions

GitHub

18 mentions

Coveo

15 mentions

Notion

13 mentions

SharePoint

12 mentions

Elasticsearch

11 mentions

Guru

10 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Glean's AI visibility.

Key Findings

Strength

Dominant performance on Claude with an average position of 1.9 and a 67% mention rate.

Strength

Near-total saturation of the Gemini platform, appearing in 92% of all relevant enterprise searches.

Strength

Exceptional resonance with technical personas, including a 92% mention rate for both Strategic CIOs and Engineering Leads.

Recommended Actions

Execute an AI Overview optimization campaign focused on 'Trust' and 'Security' keywords.

Glean currently ranks #18 on AI Overviews for trust-based queries; improving this is essential to prevent losing market share to legacy incumbents like SharePoint and Coveo.

Develop persona-specific content for Knowledge Management Specialists targeting 'information silos' and 'file fragmentation'.

While CIO visibility is excellent, the 29% visibility gap between CIOs and KM Specialists represents a missed opportunity to influence the actual daily users and advocates of the platform.

Increase the frequency of technical whitepapers cited by OpenAI's crawlers to improve the ChatGPT average position.

Glean's 5.3 average position on ChatGPT lags behind its performance on Claude and Gemini, indicating a need for more structured technical documentation that ChatGPT can easily index.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Enterprise Search And Knowledge Discovery(2 queries)

“how do i stop my team from constantly asking where files are? we use slack, google drive, and jira and everything is a mess”

1/4 platforms mentioned

Adjacent

ChatGPT

1.Slack

2.Jira

3.Google Shared Drives

4.Confluence

5.Figma

+4 more

Claude

1.Google Drive

2.Jira

3.Notion

Gemini

1.Slack

2.Jira

3.Google Drive

4.Confluence

5.Notion

8.Glean

+5 more

AI Overviews

1.Jira

2.Slack

3.Atlassian Confluence

4.Slack Canvases

“what's the best internal search engine for a company that has tons of different apps, specific software recommendations please”

4/4 platforms mentioned

Core

The Strategic CIO · Chief Information Officer

ChatGPT

1.Coveo

2.Elastic Enterprise Search

3.OpenSearch

4.Glean

5.Sinequa

+21 more

Claude

1.Glean

2.Salesforce

3.Slack

4.Jira

5.Confluence

+7 more

Gemini

1.Glean

2.Elastic

3.Slack

4.Jira

5.GitHub

+17 more

AI Overviews

1.Glean

2.Slack

3.Jira

4.Salesforce

5.Google Drive

+11 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

Set up and manage Slack enterprise search

slack.com

Glean

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Enterprise Software

Start gettingrecommended by AI.

Frequently asked questions

Glean

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Enterprise Software

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.