What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Roadmap Pricing

Get a demo

Droz

Visibility0

Vibe50

Businesses/Software as a Service (SaaS) / Artificial Intelligence/Droz

AI Visibility & Sentiment

Droz

Droz é uma plataforma de IA conversacional que automatiza o atendimento ao cliente e vendas, focada em integrar inteligência artificial ao WhatsApp e outros canais. A solução oferece ferramentas como IA Conversacional, Droz Copilot e uma plataforma no-code para criar fluxos de atendimento, visando aumentar a produtividade operacional e a satisfação do cliente final.

Active Monitoring

droz.ai

Software as a Service (SaaS) / Artificial Intelligence

AI Visibility Score

0/100

Invisible

Sentiment Score

50/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

aspirational

visionary

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Droz today.

Droz currently faces a total absence from the AI discovery ecosystem, remaining entirely invisible to decision-makers searching for customer experience automation and WhatsApp integration solutions. While competitors like Ada and WATI capture critical mindshare in high-intent queries, Droz has yet to establish the foundational digital footprint necessary to appear in large language model responses.

Working in your favor

Brand recognition exists in a singular vacuum-check scenario on Claude, indicating that the brand identity is indexed by LLMs even if it is not currently surfaced as a solution.

Gaps to close

Complete exclusion from 'Core' category queries related to enterprise-grade customer service automation.

Failure to intercept traffic from high-value buyer personas, specifically the Efficiency-Driven Support Operations Manager and the Strategic Customer Experience Lead.

Lack of presence in comparative evaluations against industry incumbents like Zendesk and WATI.

Opportunities

Capitalize on the clear market demand for alternatives to WATI by aligning content strategy with high-volume, specific search intent queries.

Develop authority-building content that directly addresses the intersection of WhatsApp conversational AI and complex Zendesk integrations.

Optimize technical SEO and structured data to transition from a 'known entity' to a 'recommended solution' within AI model training data.

Highest-Impact Actions

Execute a targeted AI-Search optimization campaign focusing on the 'alternative to WATI' and 'WhatsApp/Zendesk integration' query sets.

Competitors are currently dominating these high-intent searches; capturing this traffic is the fastest route to establishing visibility among qualified buyers.

Develop and syndicate deep-dive technical case studies demonstrating how Droz handles 10k+ customer interactions.

The data shows high interest in enterprise scaling; proving capability in this area addresses a primary pain point for the Support Operations Manager persona.

Establish thought leadership assets that address specific benchmarking criteria for conversational AI providers.

Currently, Droz is not present when users are researching 'what to look for' in a provider, missing the crucial early stage of the vendor selection funnel.

Value Proposition

Transforma o atendimento ao cliente em uma experiência rápida, humanizada e eficiente, entregando um ROI comprovado através da redução de custos operacionais e aumento da produtividade da equipe.

Overview

Mission

To humanize and scale digital relationships through intelligence.

Products & Services

Droz BotDroz BaseDroz MessagingDroz NexoIA ConversacionalDroz CopilotPlataforma No-CodeIntegrações plug & play

Current State

Visibility Landscape

A high-level view of how Droz performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Sentiment when asked about the brand directly	50	50	50	50
“What do you know about Droz? What do they do and what's their reputation?”	Neutral	Neutral	Neutral	Neutral
Core5q Product/service category queries	0	0	0	0
“what are the best chatbot platforms that actually integrate well with zendesk for whatsapp support”	No	No	No	No
“what should i look for when comparing conversational ai providers for a large business”	No	No	No	No
“recommend ai tools for whatsapp that can read my company's knowledge base so i don't have to keep writing bot scripts”	No	No	No	No
“what's a good alternative to wati that handles large-scale customer inquiries with better ai support”	No	No	No	No
“who are the most reliable ai vendors for automating customer service besides companies like intercom or zenvia”	No	No	No	No
Growth Areas4q Adjacent, aspirational & visionary	0	0	0	0
“what automation software should we use to handle 10k+ customer messages a month on whatsapp”	No	No	No	No
“best tools to automate service and sales interactions without losing the human touch in our messaging”	—	No	No	No
“recommend enterprise-grade platforms for managing multi-channel customer conversations that include AI analytics”	No	No	No	No
“how to improve customer response times in a high volume helpdesk environment”	No	No	No	No

“What do you know about Droz? What do they do and what's their reputation?”

Neutral

“what are the best chatbot platforms that actually integrate well with zendesk for whatsapp support”

“what should i look for when comparing conversational ai providers for a large business”

“recommend ai tools for whatsapp that can read my company's knowledge base so i don't have to keep writing bot scripts”

“what's a good alternative to wati that handles large-scale customer inquiries with better ai support”

“who are the most reliable ai vendors for automating customer service besides companies like intercom or zenvia”

“what automation software should we use to handle 10k+ customer messages a month on whatsapp”

“best tools to automate service and sales interactions without losing the human touch in our messaging”

—

“recommend enterprise-grade platforms for managing multi-channel customer conversations that include AI analytics”

“how to improve customer response times in a high volume helpdesk environment”

Competitive Landscape

Ada

29 mentions

WATI

26 mentions

Zendesk

25 mentions

respond.io

23 mentions

Intercom

23 mentions

Yellow.ai

16 mentions

Gupshup

12 mentions

Intercom (Fin)

12 mentions

Shopify

12 mentions

Kore.ai

12 mentions

Droz

0 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Droz's AI visibility.

Key Findings

Strength

Brand recognition exists in a singular vacuum-check scenario on Claude, indicating that the brand identity is indexed by LLMs even if it is not currently surfaced as a solution.

Gap

Complete exclusion from 'Core' category queries related to enterprise-grade customer service automation.

Gap

Failure to intercept traffic from high-value buyer personas, specifically the Efficiency-Driven Support Operations Manager and the Strategic Customer Experience Lead.

Recommended Actions

Execute a targeted AI-Search optimization campaign focusing on the 'alternative to WATI' and 'WhatsApp/Zendesk integration' query sets.

Competitors are currently dominating these high-intent searches; capturing this traffic is the fastest route to establishing visibility among qualified buyers.

Develop and syndicate deep-dive technical case studies demonstrating how Droz handles 10k+ customer interactions.

The data shows high interest in enterprise scaling; proving capability in this area addresses a primary pain point for the Support Operations Manager persona.

Establish thought leadership assets that address specific benchmarking criteria for conversational AI providers.

Currently, Droz is not present when users are researching 'what to look for' in a provider, missing the crucial early stage of the vendor selection funnel.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

WhatsApp Conversational AI & Zendesk Integration(3 queries)

“what are the best chatbot platforms that actually integrate well with zendesk for whatsapp support”

0/4 platforms mentioned

Core

ChatGPT

1.Zendesk (Sunshine Conversations)

2.MessageBird

3.Twilio

4.Infobip

5.respond.io

+6 more

Claude

1.Zendesk

2.Intercom

3.Voiceflow (FlowBridge)

4.Quidget

5.Botmaker

+4 more

Gemini

1.Zendesk

2.Chatarmin

3.Quidget

4.Voiceflow

5.Intercom

+2 more

AI Overviews

1.Zendesk

2.Voiceflow

3.SiteGPT

4.Ada

5.Respond.io

+3 more

“recommend ai tools for whatsapp that can read my company's knowledge base so i don't have to keep writing bot scripts”

0/4 platforms mentioned

Core

The Strategic Customer Experience Lead · Director of Customer Support Operations

ChatGPT

1.WATI (AI Support Agent)

2.Infobip (Infobip Answers)

3.Yellow.ai

4.Bird

5.MessageBird

+8 more

Claude

1.eesel AI (KnowBot)

2.Chatbase

3.Botpress

4.Wati

5.Zendesk

+1 more

Gemini

1.Drift

2.Intercom (Fin)

3.Ada

4.Zendesk (Answer Bot)

5.Kore.ai

AI Overviews

1.Chatbase

2.Tidio (Lyro AI)

3.Wati (KnowBot)

4.Botpress

5.Respond.io (AI Assist)

“what's a good alternative to wati that handles large-scale customer inquiries with better ai support”

0/4 platforms mentioned

Core

The Strategic Customer Experience Lead · Director of Customer Support Operations

ChatGPT

1.Wati

2.Twilio (Conversations, Flex)

3.Intercom (Fin AI Agent)

4.Zendesk (Answer Bot)

5.Freshworks (Freshdesk, Freddy AI)

+4 more

Claude

1.WATI

2.Intercom (Fin)

3.Zendesk

4.Twixor

5.Tidio (Lyro)

+4 more

Gemini

1.WATI

2.Zendesk (Sunshine Conversations, Answer Bot)

3.Intercom (Fin)

4.Genesys Cloud CX

AI Overviews

1.Wati

2.Intercom (Fin AI agent)

3.Yellow.ai

4.Ada

5.Gupshup (ACE LLM)

+8 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

4408836484378 Adding Sunshine Conversations Channels To The Zendesk Agent Workspace

support.zendesk.com

Droz

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Engineer content that makes AI agents recommend you

Explore Software as a Service (SaaS) / Artificial Intelligence

Start gettingrecommended by AI.

Frequently asked questions

Droz

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Engineer content that makes AI agents recommend you

Explore Software as a Service (SaaS) / Artificial Intelligence

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.