What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

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Harper

Visibility0

Vibe63

Businesses/Insurance Technology (InsurTech)/Harper

AI Visibility & Sentiment

Harper

Harper is a commercial insurance technology company that combines human expertise with AI to deliver smarter, faster, and more affordable business insurance. They leverage data and deep market access to match businesses with the right coverage at competitive prices across diverse industries.

Active Monitoring

harperinsure.com

Insurance Technology (InsurTech)

AI Visibility Score

0/100

Invisible

Sentiment Score

63/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Harper today.

Harper currently maintains a ghost-like presence in the AI ecosystem, failing to capture any mindshare across critical commercial insurance decision-making queries. While the brand is recognized when explicitly queried, it completely forfeits the opportunity to be cited as an expert solution when potential customers search for essential business risk management and digital quoting tools.

Working in your favor

Successful brand recognition and positive sentiment when explicitly searched by name across ChatGPT, Gemini, and AI Overviews.

Gaps to close

Total absence in high-intent commercial insurance categories including small business risk management, digital quoting workflows, and professional liability education.

Failure to position as a thought leader for specific personas like trucking fleet owners and software startup founders, allowing competitors like Hiscox and Next Insurance to dominate the conversation.

Opportunities

Capitalize on the transition to digital-first commercial insurance by aligning content with specific 'how-to' queries for cyber coverage and fast quoting.

Establish authority in the small business segment by directly addressing the common confusion between general liability and professional liability insurance.

Highest-Impact Actions

Execute a comprehensive semantic content audit focusing on high-volume commercial insurance intent queries.

Harper is currently losing the battle for relevance in the 'middle of the funnel' where users are actively learning about insurance types and seeking digital procurement channels.

Develop and syndicate technical, persona-specific educational guides for trucking fleets and software startups.

Competitors are successfully anchoring themselves to these specific buyer personas; Harper needs to demonstrate niche expertise to displace them in AI response hierarchies.

Optimize digital infrastructure for 'instant quote' and 'fast commercial cyber insurance' search intents.

The data shows significant user interest in digital transformation and speed; capturing these queries is essential to compete with agile Insurtech rivals like Next Insurance and Embroker.

Value Proposition

Data-driven commercial insurance that's smarter, faster, and cheaper—combining AI-powered matching with human expertise to find the right coverage at the best price.

Overview

Mission

To build the future of commercial insurance by making it smarter, faster, and more affordable for businesses of all types.

Products & Services

General Liability InsuranceProfessional Liability InsuranceCommercial Auto InsuranceCyber InsuranceBonds and Surety

Current State

Visibility Landscape

A high-level view of how Harper performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	94	70	82	97
“What do you know about Harper? What do they do and what's their reputation?”	#2	Yes	#6	#1
Core5q Product/service category queries	0	0	0	0
“what kind of insurance do I actually need for a small trucking business, what should I look for”	No	No	No	No
“how can I get business insurance quotes online without waiting days for a broker to call me back”	No	No	No	No
“what are the best reviewed commercial insurance companies for small businesses in 2026, looking for ones that are actually good at service”	No	No	No	No
“explain the difference between general liability and professional liability, are there companies that make this easy to bundle”	No	No	No	No
“best ways to get commercial cyber insurance coverage quickly for a tech startup, what services are recommended”	No	No	No	No
Growth Areas Adjacent, aspirational & visionary	—	—	—	—

“What do you know about Harper? What do they do and what's their reputation?”

Yes

“what kind of insurance do I actually need for a small trucking business, what should I look for”

“how can I get business insurance quotes online without waiting days for a broker to call me back”

“what are the best reviewed commercial insurance companies for small businesses in 2026, looking for ones that are actually good at service”

“explain the difference between general liability and professional liability, are there companies that make this easy to bundle”

“best ways to get commercial cyber insurance coverage quickly for a tech startup, what services are recommended”

Competitive Landscape

Hiscox

34 mentions

Next Insurance

30 mentions

The Hartford

25 mentions

Chubb

18 mentions

Insureon

17 mentions

Travelers

17 mentions

Progressive Commercial

13 mentions

Embroker

11 mentions

Nationwide

11 mentions

Thimble

10 mentions

Harper

0 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Harper's AI visibility.

Key Findings

Strength

Successful brand recognition and positive sentiment when explicitly searched by name across ChatGPT, Gemini, and AI Overviews.

Gap

Total absence in high-intent commercial insurance categories including small business risk management, digital quoting workflows, and professional liability education.

Gap

Recommended Actions

Execute a comprehensive semantic content audit focusing on high-volume commercial insurance intent queries.

Harper is currently losing the battle for relevance in the 'middle of the funnel' where users are actively learning about insurance types and seeking digital procurement channels.

Develop and syndicate technical, persona-specific educational guides for trucking fleets and software startups.

Competitors are successfully anchoring themselves to these specific buyer personas; Harper needs to demonstrate niche expertise to displace them in AI response hierarchies.

Optimize digital infrastructure for 'instant quote' and 'fast commercial cyber insurance' search intents.

The data shows significant user interest in digital transformation and speed; capturing these queries is essential to compete with agile Insurtech rivals like Next Insurance and Embroker.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Small Business Risk Management & Insurance Basics(2 queries)

“what kind of insurance do I actually need for a small trucking business, what should I look for”

0/4 platforms mentioned

Core

ChatGPT

1.Progressive Commercial

2.Marsh

3.Arthur J. Gallagher

4.Trucking Insurance Services

Claude

No brands listed

Gemini

1.Progressive Commercial

2.Nationwide Truckers Insurance Agency, Inc.

3.OOIDA

4.Sentry Insurance

AI Overviews

1.TruckSmarter

2.Select Risk Insurance Group

“explain the difference between general liability and professional liability, are there companies that make this easy to bundle”

0/4 platforms mentioned

Core

The Efficiency-Driven Trucking Fleet Owner · Buyer

ChatGPT

1.Next Insurance

2.Hiscox

3.Embroker

4.Aon

5.CoverWallet

Claude

1.Hiscox

2.The Hartford

3.GEICO Insurance Agency

4.Progressive Commercial

Gemini

1.The Hartford

2.Hiscox

3.Next Insurance

4.State Farm

5.Travelers

AI Overviews

1.NEXT Insurance

2.Hiscox

3.Thimble

4.Chubb

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

Insurance Filing Requirements 0

fmcsa.dot.gov

Gov1 ref

Commercial Truck Insurance

truckinginsuranceservices.com

Harper

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Engineer content that makes AI agents recommend you

Explore Insurance Technology (InsurTech)

Start gettingrecommended by AI.

Frequently asked questions

Harper

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Engineer content that makes AI agents recommend you

Explore Insurance Technology (InsurTech)

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.