What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Quo

Visibility50

Vibe94

Businesses/Business Communications/Quo

AI Visibility & Sentiment

Quo

Quo (formerly OpenPhone) is an AI-powered business phone system that unifies calls, texts, and contacts in one platform. The company helps startups and small businesses respond faster, capture every opportunity, and never lose revenue to missed calls through features like shared numbers, AI receptionist, and CRM integrations.

Active Monitoring

openphone.com

Business Communications Startups

AI Visibility Score

50/100

Moderate

Sentiment Score

94/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Quo today.

Quo has successfully captured the 'top-of-mind' position within ChatGPT and Google AI Overviews, frequently securing the #1 spot for solo founders and small teams seeking collaborative communication solutions. While the brand dominates specific inbound and team-sharing queries, it suffers from a near-total blackout on Claude and remains invisible in critical conversations regarding CRM and workflow automation.

Working in your favor

Exceptional performance on ChatGPT (73% mention rate) and AI Overviews (avg pos 1.7), particularly for the 'Modern Business Phone Evaluation' and 'Collaborative Team Communication' queries.

High relevance for the 'Customer Experience Specialist' persona with an average position of 1.7, indicating strong resonance in niche service-oriented queries.

Consistently outperforming legacy players in direct brand vibe checks on AI Overviews and Claude, demonstrating a clear and recognizable brand identity.

Gaps to close

Total lack of visibility in queries related to CRM and workflow automation, allowing competitors like Dialpad and HubSpot to capture the high-intent 'integration' market.

Significant platform disparity with only an 8% mention rate on Claude, suggesting Quo's technical documentation or ecosystem presence is not reaching Anthropic's models.

Underperforming with 'Efficiency-Driven Operations Managers' (36% mention rate) who prioritize the workflow integrations where Quo is currently missing.

Opportunities

Bridge the integration gap by publishing content specifically mapping Quo's capabilities to popular CRM and automation workflows to capture the 'CRM & Workflow Automation' query space.

Target Claude's training data sources through technical partnerships, API documentation updates, and developer-focused press to correct the 8% visibility outlier.

Expand the success in 'Modernizing Customer Inbound' (avg pos 1.0 in AI Overviews) into broader '24/7 handle customer calls' queries where visibility is currently inconsistent.

Highest-Impact Actions

Develop and index 'Integration Blueprints' for major CRMs and Zapier.

Quo is currently 0% visible for CRM-related queries, a space where competitors like Dialpad and HubSpot are mentioned in nearly every response.

Audit and optimize technical documentation and ecosystem mentions for Claude/Anthropic indexing.

The 8% mention rate on Claude is a critical failure point compared to 73% on ChatGPT; closing this gap is the fastest way to increase overall AI market share.

Aggressively target the 'Efficiency-Driven Operations Manager' persona with automation-focused case studies.

This persona has the lowest mention rate (36%) but high potential for enterprise-level adoption if Quo can prove it reduces operational friction.

Value Proposition

An AI-powered phone system that brings calls, texts, and contacts together, enabling teams to collaborate seamlessly, never miss customer opportunities, and respond faster with 24/7 AI receptionist coverage.

Overview

Mission

To challenge the status quo and build the phone system that powers business growth for the 99% of companies that are small and medium-sized businesses.

Products & Services

AI-powered business phone systemSona AI receptionist agentShared phone numbers for team collaborationCRM integrations (HubSpot, Salesforce)Auto-attendant and call routing

Current State

Visibility Landscape

A high-level view of how Quo performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	70	97	70	97
“What do you know about Quo? What do they do and what's their reputation?”	Yes	#1	Yes	#1
Core5q Product/service category queries	81	14	68	68
“i'm a solo founder getting too many sales calls on my personal cell, how can i set up a professional business line with an ai assistant to screen them?”	#1	#10	#1	#1
“what's the best way for 3 people to share one business phone number so we all see the texts and calls?”	#1	No	#1	#1
“recommend a business phone system that actually works well with hubspot and logs all my calls automatically”	No	No	No	No
“best reviewed business phone systems for startups in 2026, looking for something modern not clunky”	#1	No	#2	#2
“need a way to handle customer calls 24/7 without hiring a person, any ai receptionist tools you recommend for a small agency?”	#4	No	No	No
Growth Areas Adjacent, aspirational & visionary	—	—	—	—

“What do you know about Quo? What do they do and what's their reputation?”

Yes

“i'm a solo founder getting too many sales calls on my personal cell, how can i set up a professional business line with an ai assistant to screen them?”

#10

“what's the best way for 3 people to share one business phone number so we all see the texts and calls?”

“recommend a business phone system that actually works well with hubspot and logs all my calls automatically”

“best reviewed business phone systems for startups in 2026, looking for something modern not clunky”

“need a way to handle customer calls 24/7 without hiring a person, any ai receptionist tools you recommend for a small agency?”

Competitive Landscape

Dialpad

31 mentions

HubSpot

25 mentions

Quo

22 mentions

RingCentral

21 mentions

Aircall

21 mentions

Twilio

18 mentions

Slack

16 mentions

Zapier

11 mentions

Zendesk

11 mentions

Smith.ai

10 mentions

Grasshopper

9 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Quo's AI visibility.

Key Findings

Strength

Exceptional performance on ChatGPT (73% mention rate) and AI Overviews (avg pos 1.7), particularly for the 'Modern Business Phone Evaluation' and 'Collaborative Team Communication' queries.

Strength

High relevance for the 'Customer Experience Specialist' persona with an average position of 1.7, indicating strong resonance in niche service-oriented queries.

Strength

Consistently outperforming legacy players in direct brand vibe checks on AI Overviews and Claude, demonstrating a clear and recognizable brand identity.

Recommended Actions

Develop and index 'Integration Blueprints' for major CRMs and Zapier.

Quo is currently 0% visible for CRM-related queries, a space where competitors like Dialpad and HubSpot are mentioned in nearly every response.

Audit and optimize technical documentation and ecosystem mentions for Claude/Anthropic indexing.

The 8% mention rate on Claude is a critical failure point compared to 73% on ChatGPT; closing this gap is the fastest way to increase overall AI market share.

Aggressively target the 'Efficiency-Driven Operations Manager' persona with automation-focused case studies.

This persona has the lowest mention rate (36%) but high potential for enterprise-level adoption if Quo can prove it reduces operational friction.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Modernizing Customer Inbound(2 queries)

“i'm a solo founder getting too many sales calls on my personal cell, how can i set up a professional business line with an ai assistant to screen them?”

3/4 platforms mentioned

Core

ChatGPT

1.OpenPhone

2.Google Voice

3.Dialpad

4.Ai Receptionist

5.OpenPhone Autopilot

+15 more

Claude

1.Replicant

2.Cogito

3.Gorgias

4.Zendesk

5.Twilio

10.OpenPhone

+7 more

Gemini

1.OpenPhone

2.Google Voice for Workspace

3.Google Workspace

4.Dialpad

5.Dialpad Ai

+7 more

AI Overviews

1.Marlie.ai

2.Jotform

3.Upfirst

4.Smith.ai

5.My AI Front Desk

+2 more

“need a way to handle customer calls 24/7 without hiring a person, any ai receptionist tools you recommend for a small agency?”

1/4 platforms mentioned

Core

The Bootstrapped Tech Founder · Founder and CTO

ChatGPT

1.Dialpad Ai Contact Center

2.Slack

3.Aircall

4.OpenPhone

5.Twilio Programmable Voice

+17 more

Claude

1.Twilio Autopilot

2.Twilio

3.Bland AI

4.Slack

5.Retell AI

+1 more

Gemini

1.Vapi

2.Slack

3.Retell AI

4.Cal.com

5.Calendly

+11 more

AI Overviews

1.Upfirst

2.Marlie.ai

3.HubSpot

4.ServiceTitan

5.Trillet AI

+2 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

9 Best AI Answering Services for Small Businesses (2026)

upfirst.ai

Quo

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Start gettingrecommended by AI.

Frequently asked questions

Quo

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.