What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Superorder

Visibility21

Vibe71

Businesses/Restaurant Technology/Superorder

AI Visibility & Sentiment

Superorder

Superorder provides AI-powered agents for restaurants to manage reputation, optimize delivery profitability, and enhance customer experiences. Their platform processes real-time feedback, automates review responses, and delivers actionable insights to help restaurant brands build loyalty and drive growth at scale.

Active Monitoring

superorder.com

Restaurant Technology Startups

AI Visibility Score

21/100

Low

Sentiment Score

71/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Superorder today.

Superorder has carved out a commanding 47% visibility stake with Multi-Unit Franchise Operators, yet remains entirely invisible to independent boutique restaurateurs. While the brand excels in delivery automation rankings on Claude and AI Overviews, it is dangerously absent from the high-intent 'profitability' conversations where legacy delivery platforms currently dominate the narrative.

Working in your favor

High resonance with Multi-Unit Franchise Operators, achieving a 47% mention rate and top-10 positioning.

Superior ranking performance on Claude (avg pos 4.0) and AI Overviews (avg pos 3.5) for automation-centric queries.

Perfect brand sentiment and rank #1 positioning during direct 'vibe checks' across major platforms.

Gaps to close

Zero visibility (0%) among Independent Boutique Restaurateurs, a critical segment for technology adoption.

Complete failure to appear in queries regarding delivery profitability and financial optimization on DoorDash and UberEats.

Missing from the 'Enterprise Performance Analytics' conversation, leaving the 'scorecard' category open to competitors like Toast and Olo.

Opportunities

Reclaim the 'profitability' narrative by creating data-driven content focused on reducing third-party delivery fees.

Target the independent segment by highlighting 'plug-and-play' AI features that require minimal enterprise overhead.

Leverage existing strength in AI Overviews to capture the 'AI Agent' and 'Reputation Management' category before Birdeye or Podium consolidate the space.

Highest-Impact Actions

Execute a 'Delivery Profitability' authority campaign targeting LLM training sets.

Superorder is currently ignored by AI models for queries related to losing money on DoorDash/UberEats, which is the primary pain point for the industry.

Develop specific case studies and technical documentation for Independent Boutique Restaurateurs.

The 0% mention rate for this persona indicates a total lack of specialized content that AI models can associate with this buyer type.

Optimize technical architecture for 'Enterprise Scorecard' and 'Analytics' keywords.

While strong with franchise operators, Superorder is not mentioned for the tools those operators use to track performance, creating a gap in the enterprise workflow story.

Value Proposition

AI agents that supercharge restaurants by managing reputation, maximizing delivery profitability, and powering smarter customer experiences at scale

Overview

Mission

To transform how restaurants manage guest feedback and experiences through enterprise-grade AI solutions that scale with business growth

Products & Services

Surveys & Feedback AgentReview Management AgentDelivery Profitability AgentsAI Scorecards, Insights & AlertsReal-Time Customer Feedback Analytics

Current State

Visibility Landscape

A high-level view of how Superorder performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	97	97	70	97
“What do you know about Superorder? What do they do and what's their reputation?”	#1	#1	Yes	#1
Core5q Product/service category queries	28	46	34	35
“how can i stop losing so much money on doordash and ubereats fees, any tools to help with delivery profit?”	No	No	#10	No
“suggest some ai agents that can respond to restaurant reviews and handle guest feedback automatically”	No	No	#6	#3
“help me find an ai scorecard tool for tracking restaurant performance metrics”	No	No	No	No
“what are the most trusted restaurant technology companies for managing guest experience right now?”	#16	#6	No	No
“need a way to automate my delivery operations so they're actually profitable, what tech should i look at?”	#8	#2	No	No
Growth Areas Adjacent, aspirational & visionary	—	—	—	—

“What do you know about Superorder? What do they do and what's their reputation?”

Yes

“how can i stop losing so much money on doordash and ubereats fees, any tools to help with delivery profit?”

#10

“suggest some ai agents that can respond to restaurant reviews and handle guest feedback automatically”

“help me find an ai scorecard tool for tracking restaurant performance metrics”

“what are the most trusted restaurant technology companies for managing guest experience right now?”

#16

“need a way to automate my delivery operations so they're actually profitable, what tech should i look at?”

Competitive Landscape

Toast

29 mentions

DoorDash

22 mentions

Olo

18 mentions

Birdeye

18 mentions

Uber Eats

15 mentions

Podium

15 mentions

ChowNow

12 mentions

Grubhub

12 mentions

Toast POS

12 mentions

Onfleet

11 mentions

Superorder

8 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Superorder's AI visibility.

Key Findings

Strength

High resonance with Multi-Unit Franchise Operators, achieving a 47% mention rate and top-10 positioning.

Strength

Superior ranking performance on Claude (avg pos 4.0) and AI Overviews (avg pos 3.5) for automation-centric queries.

Strength

Perfect brand sentiment and rank #1 positioning during direct 'vibe checks' across major platforms.

Recommended Actions

Execute a 'Delivery Profitability' authority campaign targeting LLM training sets.

Superorder is currently ignored by AI models for queries related to losing money on DoorDash/UberEats, which is the primary pain point for the industry.

Develop specific case studies and technical documentation for Independent Boutique Restaurateurs.

The 0% mention rate for this persona indicates a total lack of specialized content that AI models can associate with this buyer type.

Optimize technical architecture for 'Enterprise Scorecard' and 'Analytics' keywords.

While strong with franchise operators, Superorder is not mentioned for the tools those operators use to track performance, creating a gap in the enterprise workflow story.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Optimizing Delivery Profitability(2 queries)

“how can i stop losing so much money on doordash and ubereats fees, any tools to help with delivery profit?”

0/4 platforms mentioned

Core

ChatGPT

1.DoorDash

2.Uber Eats

3.ChowNow

4.GloriaFood

5.Square Online

+22 more

Claude

1.Chipotle

2.Starbucks

3.McDonald's

4.Ritual

5.Grubhub

+5 more

Gemini

1.DoorDash

2.Uber Eats

3.Roadie

4.Shipt

5.Toast

+10 more

AI Overviews

1.DoorDash

2.Uber Eats

3.FoodBoss

4.PayPal Honey

5.Capital One Shopping

+5 more

“need a way to automate my delivery operations so they're actually profitable, what tech should i look at?”

2/4 platforms mentioned

Core

The Multi-Unit Franchise Operator · Franchisee / Owner-Operator

ChatGPT

1.Burger King

2.Deliverect

3.DoorDash

4.Grubhub

5.UberEats

8.SuperOrder

+16 more

Claude

1.DoorDash

2.Superorder

3.Uber Eats

4.Grubhub

5.Toast POS

+5 more

Gemini

1.Toast

2.Square Online

3.Square

4.ChowNow

5.Olo

+13 more

AI Overviews

1.Shipday

2.DoorDash Drive

3.Uber Direct

4.Onfleet

5.Tookan

+10 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

FoodBoss - Food Delivery - App Store - Apple

apps.apple.com

Superorder

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Restaurant Technology

Start gettingrecommended by AI.

Frequently asked questions

Superorder

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Restaurant Technology

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.