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Away
Away
Visibility38
Vibe75
Businesses/Consumer Goods/Away
Away
AI Visibility & Sentiment

Away

Away is a modern travel brand that designs premium luggage, bags, and travel accessories. Known for their award-winning hardshell carry-ons and innovative Flex expandable luggage, they combine thoughtful design with durability to make travel more seamless and stylish.

Active Monitoring
awaytravel.com
Consumer GoodsAccessoriesLuggagetravel
AI Visibility Score
38/100

Low

Sentiment Score
75/100
Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core
38
adjacent
23
OverviewLandscapeInsights & ActionsContent IdeasConversationsCitationsBrand Voice

Is this your business?

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Away today.

Away maintains a moderate AI presence, characterized by high visibility on Gemini and ChatGPT but a complete absence on Claude. While the brand excels in aesthetic and efficiency queries, it struggles significantly with eco-conscious personas and technical gear research rankings.

Working in your favor

High mention rate on Gemini (92%) and ChatGPT (72%)

Strong top-of-funnel brand recognition, ranking #1 across major platforms for vibe checks

Dominant performance in 'Professional and Stylish' and 'Packing Efficiency' logistics queries

Gaps to close

Total invisibility on Claude with a 0% mention rate

Low presence in Google AI Overviews at 20% compared to higher scores on other platforms

Weak performance with the 'Eco-Conscious Digital Nomad' persona (avg pos 12.4)

Opportunities

Enhance visibility in specialized gear research where rankings are currently inconsistent

Target the 'Eco-Conscious Digital Nomad' persona by highlighting sustainable materials and ethical manufacturing

Optimize content for AI Overviews by targeting long-tail 'how to' travel logistics keywords

Highest-Impact Actions
1

Analyze and update data sources likely crawled by Claude to resolve the 0% visibility gap.

Being entirely missing from a major LLM suggests a fundamental indexing gap that allows competitors to own that platform's share of voice.

2

Develop and publish detailed sustainability and durability documentation to appeal to eco-conscious audiences.

The brand is significantly underperforming with the Eco-Conscious persona (34% mention rate) compared to Aesthetic creators (55%).

3

Create 'best for' guides targeting specific functional needs like 'expandable hardshell' and 'personal item bags'.

Rankings for specialized gear queries are volatile, ranging from #1 to #10, indicating a need for clearer product utility signals to AI models.

Value Proposition

Thoughtfully designed, durable luggage and travel accessories that combine premium quality with modern aesthetics, backed by a limited lifetime warranty and award-winning customer service.

Overview

Away is a modern travel brand that designs premium luggage, bags, and travel accessories. Known for their award-winning hardshell carry-ons and innovative Flex expandable luggage, they combine thoughtful design with durability to make travel more seamless and stylish.

Mission

We believe the more we travel, the better we all become. Away is on a mission to transform travel, making the benefits of getting away accessible to everyone.

Products & Services
Hardshell carry-on and checked luggageExpandable Flex luggage collectionFeatherlight lightweight bags and accessoriesTravel bags (weekenders, duffles, backpacks)Travel accessories (packing cubes, toiletry bags, luggage tags)
Current State

Visibility Landscape

A high-level view of how Away performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

ChatGPTChatGPT
ClaudeClaude
GeminiGemini
AI OverviewsAI Overviews

Reputation1q

Brand recognition & direct queries

97
0
97
97
“What do you know about Away? What do they do and what's their reputation?”
#1
No
#1
#1

Core6q

Product/service category queries

81
0
95
36
“i need a luggage set that looks professional but not boring for a business trip”
#4
No
#1
No
“what's the best expandable hardshell luggage for people who overpack”
#2
No
#1
No
“Away vs Monos luggage which one is actually more durable”
#2
No
#1
#2
“what are the best packing cubes for hardshell luggage to keep everything organized”
#13
No
#2
No
“recommend a personal item bag that fits over a suitcase handle and under a plane seat”
#13
No
#1
No
“best stylish suitcases that are cheaper than rimowa but still look high end”
#5
No
#5
No

Growth Areas3q

Adjacent, aspirational & visionary

84
0
83
23
“help me pack for a 10 day trip to italy using only a carry-on”
#3
No
#1
No
“recommend some ultra lightweight bags for a trip where i'll be walking a lot with my luggage”
Yes
No
#6
No
“is it better to get a duffle bag or a backpack for a 3 day weekend trip”
#8
No
#10
#10
ChatGPT
Claude
Gemini
AI Overviews

“What do you know about Away? What do they do and what's their reputation?”

ChatGPT#1
ClaudeNo
Gemini#1
AI Overviews#1

“i need a luggage set that looks professional but not boring for a business trip”

ChatGPT#4
ClaudeNo
Gemini#1
AI OverviewsNo

“what's the best expandable hardshell luggage for people who overpack”

ChatGPT#2
ClaudeNo
Gemini#1
AI OverviewsNo

“Away vs Monos luggage which one is actually more durable”

ChatGPT#2
ClaudeNo
Gemini#1
AI Overviews#2

“what are the best packing cubes for hardshell luggage to keep everything organized”

ChatGPT#13
ClaudeNo
Gemini#2
AI OverviewsNo

“recommend a personal item bag that fits over a suitcase handle and under a plane seat”

ChatGPT#13
ClaudeNo
Gemini#1
AI OverviewsNo

“best stylish suitcases that are cheaper than rimowa but still look high end”

ChatGPT#5
ClaudeNo
Gemini#5
AI OverviewsNo

“help me pack for a 10 day trip to italy using only a carry-on”

ChatGPT#3
ClaudeNo
Gemini#1
AI OverviewsNo

“recommend some ultra lightweight bags for a trip where i'll be walking a lot with my luggage”

ChatGPTYes
ClaudeNo
Gemini#6
AI OverviewsNo

“is it better to get a duffle bag or a backpack for a 3 day weekend trip”

ChatGPT#8
ClaudeNo
Gemini#10
AI Overviews#10
Competitive Landscape
1
Away
40 mentions
2
Tumi
29 mentions
3
Monos
27 mentions
4
YouTube
23 mentions
5
Rimowa
21 mentions
6
Briggs & Riley
20 mentions
7
Travel + Leisure
18 mentions
8
Peak Design
15 mentions
9
Travelpro
13 mentions
10
9Travel
13 mentions
11
The Sun
13 mentions
Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Away's AI visibility.

Key Findings

Strength

High mention rate on Gemini (92%) and ChatGPT (72%)

Strength

Strong top-of-funnel brand recognition, ranking #1 across major platforms for vibe checks

Strength

Dominant performance in 'Professional and Stylish' and 'Packing Efficiency' logistics queries

Recommended Actions

1

Analyze and update data sources likely crawled by Claude to resolve the 0% visibility gap.

Being entirely missing from a major LLM suggests a fundamental indexing gap that allows competitors to own that platform's share of voice.

2

Develop and publish detailed sustainability and durability documentation to appeal to eco-conscious audiences.

The brand is significantly underperforming with the Eco-Conscious persona (34% mention rate) compared to Aesthetic creators (55%).

3

Create 'best for' guides targeting specific functional needs like 'expandable hardshell' and 'personal item bags'.

Rankings for specialized gear queries are volatile, ranging from #1 to #10, indicating a need for clearer product utility signals to AI models.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPTChatGPTClaudeClaudeGeminiGeminiAI OverviewsAI Overviews
Professional And Stylish Travel Aesthetics(2 queries)

“i need a luggage set that looks professional but not boring for a business trip”

2/4 platforms mentioned

Core
The High-Frequency Management Consultant · Senior Engagement Manager
ChatGPTChatGPT
1.Monos
2.Classic
3.Large Check
4.Away
5.Briggs & Riley

+10 more

ClaudeClaude

No brands listed

GeminiGemini
1.Delta
2.Tumi
3.Carl Friedrik
4.The Carry-On (Pro Edition)
5.Arlo Skye
9.Away

+11 more

AI OverviewsAI Overviews
1.Travel + Leisure
2.Travel + Leisure
3.YouTube
4.9Travel
5.The Sun

+3 more

“best stylish suitcases that are cheaper than rimowa but still look high end”

2/4 platforms mentioned

Core
The Aesthetic Content Creator · Social Media Strategist & Influencer
ChatGPTChatGPT
1.Rimowa
2.Monos
3.Classic
4.The Essential
5.Away

+16 more

ClaudeClaude

No brands listed

GeminiGemini
1.Apple
2.Dyson
3.Rimowa
4.Monos
5.Away

+8 more

AI OverviewsAI Overviews
1.Tumi
2.Rimowa
3.LVMH
Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

A brief history of Away: From suitcases to scandals

businessofbusiness.com

Web1 ref

Former Away employees describe a toxic work environment ... - The Verge

theverge.com

Web1 ref

"People are getting soft": How the Away scandal exposed a Silicon Valley culture war - Fast Company

fastcompany.com

Web1 ref

Away Embroiled in Employment Controversy. Will Lawsuits Follow?

lipskylowe.com

Web1 ref

Away employees said they were pushed to breaking point: Zoe Schiffer

youtube.com

Video1 ref

Away CEO Jen Rubio on Leadership Drama, the Pandemic, Her ...

businessinsider.com

Web1 ref

REACTION: Away CEO Resigns and then Reverses Course (Will They ...

youtube.com

Video1 ref

Away: Making the Case for Nurturing Workplace Culture

hencove.com

Web1 ref

Away cofounder Jen Rubio named CEO of travel brand | Fortune

fortune.com

Web1 ref

Away Scandal: Inside Journalist's Investigation into Luggage Start- ...

clickorlando.com

Web1 ref

Away luggage CEO Korey resigns after abusive practice allegations

foxbusiness.com

Web1 ref

verage1958.com

verage1958.com

Web1 ref

Luggage Mistakes Flight Attendants Never Make - Travel + Leisure

travelandleisure.com

Web1 ref

Flight Attendants Never Pack This Travel Gear

travelandleisure.com

Web1 ref

Airlines are REJECTING These Popular Carry On Bags - YouTube

youtube.com

Video1 ref
Brand Identity

Brand Voice & Style

How AI perceives Away's communication style and personality

Away communicates with a confident yet approachable tone that balances aspiration with accessibility. The brand voice is modern, clean, and effortlessly cool—never stuffy or overly salesy. They speak to travelers as fellow adventurers, using clever wordplay (like 'Get Away') and conversational language that feels like advice from a well-traveled friend. The copy is concise and purposeful, letting product quality and design speak for itself while evoking the excitement and freedom of travel.

Core Tone Traits

Effortlessly Cool

Modern and stylish without trying too hard, reflecting the brand's design-forward aesthetic

Confident & Trustworthy

Backed by awards and reviews, speaks with authority about quality and durability

Warm & Inviting

Approachable language that welcomes all travelers, not exclusive or pretentious

Clever & Playful

Uses smart wordplay and travel-inspired puns while maintaining sophistication

Visual Identity

Primary

#000000

Secondary

#C4B5A6

Accent

#FFFFFF

Background

#FFFFFF

Foreground

#111111

Engineer content that makes AI agents recommend you

Pendium analyzes how AI platforms perceive your brand, reverse-engineers what they already cite, and continuously publishes content designed to fill gaps and earn more mentions — on autopilot, with you in the loop.

Data generated by Pendium.ai AI visibility scanning. Last scanned February 17, 2026.

Featured In Research

2026 Best Carry-On Luggage
What ChatGPT, Claude, Gemini, and AI Overviews actually recommend
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Frequently asked questions

Don't see your question? Book a demo and we'll walk you through it.

Away is a modern travel brand that designs premium luggage, bags, and travel accessories. Known for their award-winning hardshell carry-ons and innovative Flex expandable luggage, they combine thoughtful design with durability to make travel more seamless and stylish.

Thoughtfully designed, durable luggage and travel accessories that combine premium quality with modern aesthetics, backed by a limited lifetime warranty and award-winning customer service.

AI Visibility Score

Away has an AI visibility score of 41/100, rated as moderate. This score reflects how often and how prominently Away appears in responses from AI assistants like ChatGPT, Claude, and Gemini.

AI Perception Summary

Away maintains a moderate AI presence, characterized by high visibility on Gemini and ChatGPT but a complete absence on Claude. While the brand excels in aesthetic and efficiency queries, it struggles significantly with eco-conscious personas and technical gear research rankings.

Strengths

  • High mention rate on Gemini (92%) and ChatGPT (72%)
  • Strong top-of-funnel brand recognition, ranking #1 across major platforms for vibe checks
  • Dominant performance in 'Professional and Stylish' and 'Packing Efficiency' logistics queries

Visibility Gaps

  • Total invisibility on Claude with a 0% mention rate
  • Low presence in Google AI Overviews at 20% compared to higher scores on other platforms
  • Weak performance with the 'Eco-Conscious Digital Nomad' persona (avg pos 12.4)

Competitors in AI Recommendations

  • Tumi: 29 mentions
  • Monos: 27 mentions
  • YouTube: 23 mentions
  • Rimowa: 21 mentions
  • Briggs & Riley: 20 mentions
  • Travel + Leisure: 18 mentions
  • Peak Design: 15 mentions
  • Travelpro: 13 mentions
  • 9Travel: 13 mentions
  • The Sun: 13 mentions
  • KTVU FOX 2 San Francisco: 13 mentions
  • TheTravel: 13 mentions
  • Patagonia: 12 mentions
  • Eagle Creek: 11 mentions
  • Nordstrom: 11 mentions

Categories: Consumer Goods

Tags: Accessories, Luggage, travel

Quick AI snapshot: See Away's estimated AI visibility (88/100).

Quick AI snapshot

Away estimated visibility score: 88/100

See the snapshot →