What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Businesses/Hoop

AI Visibility & Sentiment

Hoop

Hoop is an AI support agent for Shopify brands that transforms customer service into a retention channel. Built by the team behind Trello, it drafts on-brand replies to customer inquiries directly within existing helpdesks, learning the brand's voice and pulling real order data from Shopify.

Active Monitoring

hoop.app

Startups

AI Visibility Score

20/100

Low

Sentiment Score

90/100

Score by Reach

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Hoop today.

Hoop is currently ghosting the AI recommendation landscape, suffering from a near-total invisibility across major LLMs despite a strong positive sentiment when specifically prompted. While incumbents like Gorgias and Shopify dominate the narrative with dozens of mentions, Hoop’s single appearance in Gemini for trusted software indicates a critical failure to capture high-intent traffic from Shopify merchants seeking automation solutions.

Value Proposition

Turn every support ticket into a repeat customer by delivering fast, on-brand AI-drafted replies that feel human while reducing support time by 50%

Overview

Mission

Every business owner deserves enterprise-grade customer support without the complexity or cost, giving owners their time back to focus on growing their businesses while still providing top-tier service.

Products & Services

AI-powered customer support draftingAutomated knowledge base managementShopify order data integrationHelpdesk integrations (Zendesk, Freshworks, Front, Gorgias, Help Scout)Brand voice learning and matching

Current State

Visibility Landscape

A high-level view of how Hoop performs across AI platforms, broken down by strategic reach level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation Brand recognition & direct queries	0	0	26	0
Core Topics Product/service category queries	0	0	0	0
Growth Areas Adjacent, aspirational & visionary	—	—	—	—

ChatGPT

Claude

Gemini

AI Overviews

Reputation

Brand recognition & direct queries

Core Topics

Product/service category queries

Growth Areas

Adjacent, aspirational & visionary

—

Competitive Landscape

Shopify

45 mentions

Gorgias

40 mentions

Zendesk

27 mentions

Intercom

25 mentions

Tidio

18 mentions

Klaviyo

14 mentions

Loading visibility matrix...

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Hoop's AI visibility.

Key Findings

Strength

Maintains a perfect 100% positive sentiment and top-tier ranking during direct brand 'vibe checks' on Claude and Gemini.

Strength

Successfully broke into the consideration set for 'The E-commerce Tech Stack Architect' persona within Gemini results.

Strength

Achieved a respectable #4 rank on Gemini for the highly competitive 'most trusted ai customer support software' query.

Recommended Actions

Execute an aggressive citation campaign on high-authority Shopify and CX forums.

LLMs like ChatGPT and Claude rely on third-party validation; increasing mentions on platforms like Reddit and niche e-commerce blogs is essential to break the 0% mention rate.

Optimize technical documentation and blog headers for 'Shopify Support Automation' and 'Order Status AI'.

Hoop is missing from all intent-based queries regarding Shopify support operations; targeted content will help AI Overviews and Gemini link Hoop to these specific problems.

Develop persona-specific landing pages for 'Tech Stack Architects' and 'CX Strategists'.

Since Gemini is already showing a slight preference for the Architect persona, doubling down on technical content will solidify this foothold and improve average positioning.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Scaling Shopify Support Operations(3 queries)

“my shopify store is getting way too many customer emails, how can i automate this without sounding like a robot”

0/4 platforms mentioned

Adjacent

ChatGPT

1.Shopify Email

2.Shopify Notifications

3.Klaviyo

4.Omnisend

5.Gorgias

+5 more

Claude

1.Klaviyo

2.Omnisend

3.ActiveCampaign

4.Drip

5.Shopify Email

Gemini

1.Shopify

2.Gorgias

3.Intercom

4.Fin AI

5.eDesk

+4 more

AI Overviews

1.Shopify

2.AeroChat.ai

3.Gorgias

4.eesel AI

5.BetterDocs

+3 more

“best shopify apps to handle order status questions and returns automatically”

0/4 platforms mentioned

Core

The Solo Shopify Entrepreneur · Founder & Lead Operator

ChatGPT

1.Shopify

2.AfterShip

3.Tracktor

4.ShopPad

5.ParcelPanel

+10 more

Claude

1.Shopify

2.TrackingMore

3.StatusPro – Order Status

4.AfterShip Returns Center

5.Loop Returns

+2 more

Gemini

1.Shopify

2.Track123

3.AfterShip

4.Loop Returns

5.PostCo

+5 more

AI Overviews

1.AfterShip Order Tracking

2.Tracktor Order Tracking

3.17TRACK Order Tracking

4.Parcel Panel

5.Orderify

+8 more

“how to reduce support response times for an e-commerce store during a busy sale period”

0/4 platforms mentioned

Adjacent

The Solo Shopify Entrepreneur · Founder & Lead Operator

ChatGPT

1.Shopify Inbox

2.Shopify

3.Tidio

4.Re:amaze

5.Gorgias

+7 more

Claude

1.Gmail

2.Shopify Inbox

3.Gorgias

4.eDesk

5.Richpanel

Gemini

1.Gmail

2.Shopify Inbox

3.Gorgias

4.Re:amaze

5.Tidio

+5 more

AI Overviews

1.Fin

2.Intercom

3.eDesk AI

4.Cocoroco

5.Gorgias

+3 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

11 Best Email Marketing Tools for Shopify in 2026

emailvendorselection.com

Web1 ref

Best Email Marketing Apps for Shopify: Top 11 Picks for 2026

aitrillion.com

Web1 ref

10 Best Shopify Marketing Automation Tools in 2026

aureatelabs.com

Web1 ref

Best Email Marketing for Shopify (2026): Top 15 Tools Ranked

emailtooltester.com

Web1 ref

Email Marketing Trends To Watch in 2026 - Shopify

shopify.com

Web1 ref

The 7 Best Shopify Email Apps 2026 (Tried & Tested) - EcommerceGold

ecommerce-gold.com

Web1 ref

Klaviyo: Email Marketing & SMS - Email marketing, SMS, & WhatsApp that turn messages into sales | Shopify App Store

apps.shopify.com

Web1 ref

Best Email marketing Apps For 2026 - Shopify App Store

apps.shopify.com

Web1 ref

Top Shopify Email Marketing Automation Tools to Boost Sales

extuitive.com

Web1 ref

11 Years on SHOPIFY: My Top Email Marketing Apps (2026)

encharge.io

Web1 ref

Shopify Help Center | Creating marketing automations in Shopify

help.shopify.com

Web1 ref

Automated Email Campaigns: A Beginner’s Guide (2025) - Shopify

shopify.com

Web1 ref

Shopify Automated Emails: Boost Customer Engagement & Sales – GemPages

gempages.net

Web1 ref

Talon Email Automation - Schedule emails in response to customer actions. | Shopify App Store

apps.shopify.com

Web1 ref

How To Automate Email Marketing Strategy On Shopify - MESA

getmesa.com

Web1 ref

Competitive Landscape

Brands and products that AI platforms mention alongside or instead of Hoop.

Shopify45 mentions

Gorgias40 mentions

Zendesk27 mentions

Intercom25 mentions

Tidio18 mentions

Klaviyo14 mentions

Loop Returns11 mentions

Re:amaze10 mentions

Freshdesk10 mentions

Gmail10 mentions

Hoop1 mention

Brand Identity

Brand Voice & Style

How AI perceives Hoop's communication style and personality

Hoop communicates with confident clarity and warmth, positioning itself as a knowledgeable partner rather than a pushy vendor. The voice is conversational yet professional, using plain language to explain complex AI concepts. There's an underlying empathy for busy business owners drowning in support tickets, paired with optimism about what's possible. The brand balances technical credibility (built by Trello founders, backed by top VCs) with approachable, human storytelling.

Core Tone Traits

Confident yet Approachable

Speaks with authority about AI and support but never talks down to the audience

Empathetic Problem-Solver

Acknowledges pain points genuinely before presenting solutions

Clear and Jargon-Free

Explains technical concepts in simple, accessible language

Optimistic and Energizing

Focuses on possibilities and time saved rather than fear-based messaging

Backing

Investors

Origin Ventures

Engineer content that makes AI agents recommend you

Pendium analyzes how AI platforms perceive your brand, reverse-engineers what they already cite, and continuously publishes content designed to fill gaps and earn more mentions — on autopilot, with you in the loop.

Data generated by Pendium.ai AI visibility scanning. Last scanned March 3, 2026.

Hoop

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Competitive Landscape

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Start getting recommended by AI

Frequently asked questions