What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Monument

Visibility29

Vibe88

Businesses/Healthcare/Monument

AI Visibility & Sentiment

Monument

Monument is a telehealth platform offering affordable medical and mental healthcare services through video appointments. With insurance coverage, patients pay just $25 per visit and can build long-term relationships with the same doctors and therapists while managing prescriptions seamlessly.

Active Monitoring

joinmonument.com

Healthcare

AI Visibility Score

29/100

Low

Sentiment Score

88/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Monument today.

Monument has secured a dominant niche on Claude and Gemini for chronic care continuity, yet suffers from a near-total blackout on ChatGPT and AI Overviews where industry giants like BetterHelp and Talkspace currently reign. While the brand is highly regarded in direct brand-specific queries, it is functionally invisible to insurance-optimizing corporate personas, leaving a massive segment of the market open to competitors.

Working in your favor

Exceptional performance on Claude and Gemini with a 44% mention rate and top-tier rankings (#1) for ongoing care and recurring therapy queries.

High resonance with 'The Chronic Condition Continuity Seeker' persona, achieving a 63% mention rate with positive sentiment.

Strong brand authority in 'vibe check' queries across ChatGPT, Gemini, and AI Overviews, indicating a solid foundation of brand-specific knowledge.

Gaps to close

Zero visibility for 'The Insurance-Optimizing Corporate Employee' persona across all tested platforms.

Total absence in 'Telehealth Trust & Category Evaluation' queries, where competitors like BetterHelp and Talkspace are mentioned over 30 times each.

A significant performance gap on ChatGPT (11% mention rate) compared to other LLMs, suggesting a failure to reach the platform's massive user base.

Opportunities

Leverage existing momentum in Claude and Gemini to expand into 'One-Stop Healthcare' queries where the brand is already showing mid-tier rankings (pos 4-5).

Infiltrate the 'Telehealth Trust' category by benchmarking against competitors like Amwell and Teladoc who lead in position and frequency.

Target the insurance-heavy user segment by explicitly detailing coverage and employer-sponsored benefits in crawlable web content.

Highest-Impact Actions

Audit and optimize knowledge base content for ChatGPT's training data, specifically focusing on insurance partnerships and corporate benefits.

Monument is currently missing 100% of the insurance-optimizing persona, which is a critical high-value demographic in healthcare.

Deploy a targeted PR and backlink strategy focused on 'trusted telehealth' lists to break into category-wide evaluations.

The brand is currently excluded from trust-based category searches, while competitors like BetterHelp have over 30 mentions.

Enhance structured data and clinical authority signals to improve presence in AI Overviews.

Despite high brand sentiment, Monument has a 0% mention rate in general search-driven AI Overviews, indicating a technical SEO gap.

Value Proposition

One integrated platform for both medical and mental healthcare at just $25 per video appointment with insurance, offering continuity of care with the same trusted healthcare team.

Overview

Mission

To make quality medical and mental healthcare accessible and affordable through one trusted platform.

Products & Services

Video medical appointmentsVideo therapy/mental health appointmentsPrescription management and deliveryInsurance verification and coverage checkingRecurring appointment scheduling

Current State

Visibility Landscape

A high-level view of how Monument performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	97	70	97	97
“What do you know about Monument? What do they do and what's their reputation?”	#1	Yes	#1	#1
Core6q Product/service category queries	30	46	44	0
“how do i set up recurring therapy appointments online with the same person every time”	#4	#1	#1	No
“what are the most trusted telehealth platforms for long term medical and mental healthcare”	No	No	No	No
“what are the best apps for video appointments for a cold and also regular mental health checkins”	No	#4	#5	No
“i need a telehealth app that does both doctor visits and therapy in one place”	No	No	No	No
“find me affordable online doctors that take insurance and have low copays”	No	No	No	No
“how can i get a video doctor appointment for under 30 dollars, what specific services should I check out”	No	No	No	No
Growth Areas Adjacent, aspirational & visionary	—	—	—	—

“What do you know about Monument? What do they do and what's their reputation?”

Yes

“how do i set up recurring therapy appointments online with the same person every time”

“what are the most trusted telehealth platforms for long term medical and mental healthcare”

“what are the best apps for video appointments for a cold and also regular mental health checkins”

“i need a telehealth app that does both doctor visits and therapy in one place”

“find me affordable online doctors that take insurance and have low copays”

“how can i get a video doctor appointment for under 30 dollars, what specific services should I check out”

Competitive Landscape

BetterHelp

33 mentions

Talkspace

31 mentions

Amwell

17 mentions

Doctor On Demand

16 mentions

Teladoc

13 mentions

MDLIVE

11 mentions

Sesame Care

10 mentions

Ginger

9 mentions

Teladoc Health

9 mentions

Monument

9 mentions

Zocdoc

7 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Monument's AI visibility.

Key Findings

Strength

Exceptional performance on Claude and Gemini with a 44% mention rate and top-tier rankings (#1) for ongoing care and recurring therapy queries.

Strength

High resonance with 'The Chronic Condition Continuity Seeker' persona, achieving a 63% mention rate with positive sentiment.

Strength

Strong brand authority in 'vibe check' queries across ChatGPT, Gemini, and AI Overviews, indicating a solid foundation of brand-specific knowledge.

Recommended Actions

Audit and optimize knowledge base content for ChatGPT's training data, specifically focusing on insurance partnerships and corporate benefits.

Monument is currently missing 100% of the insurance-optimizing persona, which is a critical high-value demographic in healthcare.

Deploy a targeted PR and backlink strategy focused on 'trusted telehealth' lists to break into category-wide evaluations.

The brand is currently excluded from trust-based category searches, while competitors like BetterHelp have over 30 mentions.

Enhance structured data and clinical authority signals to improve presence in AI Overviews.

Despite high brand sentiment, Monument has a 0% mention rate in general search-driven AI Overviews, indicating a technical SEO gap.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Ongoing Care & Prescription Management(1 query)

“how do i set up recurring therapy appointments online with the same person every time”

0/4 platforms mentioned

Core

ChatGPT

1.SimplePractice

2.Zoom for Healthcare

3.Doxy.me

4.TherapyNotes

5.Jane App

+6 more

Claude

1.BetterHelp

2.Talkspace

3.Ginger

4.Therapy.com

Gemini

1.BetterHelp

2.Talkspace

3.Amwell

4.American Well

5.Doctor on Demand

+1 more

AI Overviews

1.BetterHelp

2.Talkspace

3.OpenCounseling

4.Headway

5.Grow Therapy

+2 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

How Does Talkspace Work?

help.talkspace.com

Monument

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Healthcare

Start gettingrecommended by AI.

Frequently asked questions

Monument

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Healthcare

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.