What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

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Tandem

Visibility17

Vibe88

Businesses/Healthcare Technology/Tandem

AI Visibility & Sentiment

Tandem

Tandem is a healthcare technology company that automates the medication access process, including prior authorizations, appeal letters, and pharmacy communications. The platform enables healthcare providers to focus on patient care while dramatically reducing administrative burden, and is offered free to both providers and patients.

Active Monitoring

withtandem.com

Healthcare Technology

AI Visibility Score

17/100

Invisible

Sentiment Score

88/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Tandem today.

Tandem is currently a ghost to the administrative decision-makers who hold the purse strings, suffering from a 0% visibility rate among Practice Managers and Revenue Cycle Directors. While the brand shows flashes of brilliance with tech-forward physicians on Claude and Gemini, it is being systematically buried by legacy giants like CoverMyMeds and Surescripts across the broader AI ecosystem.

Working in your favor

High resonance with the 'Tech-Forward Specialty Physician' persona, achieving a 54% mention rate.

Strong performance on Claude and Gemini with top-tier rankings (Avg Pos 2.5 and 3.8) for specialty-specific workflow queries.

Successful positioning as a top-rated alternative to legacy providers like CoverMyMeds in high-intent comparison searches.

Gaps to close

Complete invisibility (0% mention rate) among Practice Managers and Revenue Cycle Directors, failing to appear in administrative and financial workflows.

Severely diluted presence on ChatGPT, where an average position of 15.6 makes the brand virtually undiscoverable to the largest AI user base.

Failure to capture critical 'Speed-to-Therapy' and 'Pharmacy Coordination' queries, leaving the door open for competitors to own the patient-outcome narrative.

Opportunities

Capitalize on the 'legacy alternative' narrative to displace CoverMyMeds and Surescripts in 'top rated alternatives' queries.

Aggressively target administrative personas by creating content focused on insurance appeal automation and pharmacy call reduction.

Leverage existing positive sentiment on Claude and Gemini to bridge the visibility gap on AI Overviews (SGE).

Highest-Impact Actions

Develop administrative-centric technical documentation and case studies.

With a 0% mention rate for Practice Managers and Revenue Cycle Directors, the brand is missing the primary decision-makers who evaluate prior authorization and revenue cycle tools.

Optimize for ChatGPT by increasing mentions in authoritative third-party healthcare tech directories.

ChatGPT is the most used platform but ranks Tandem at position 15.6; improving this ranking is essential for mainstream market discovery.

Claim the 'Speed-to-Therapy' narrative through outcome-based thought leadership.

Tandem is currently missing from queries related to getting patients on meds faster, a critical value proposition that competitors are successfully claiming.

Value Proposition

Tandem eliminates the administrative burden of medication access by automating prior authorizations, appeal letters, and pharmacy calls—completely free for providers and patients—so practices can focus on care while patients receive medications faster.

Overview

Mission

To lift the burden from medical practices so providers can focus on care and patients can start therapy faster.

Products & Services

Automated prior authorization managementAppeal letter automationPharmacy call automationEHR integrationInsurance and pharmacy coordination

Current State

Visibility Landscape

A high-level view of how Tandem performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	70	70	70	79
“What do you know about Tandem? What do they do and what's their reputation?”	Yes	Yes	Yes	#7
Core8q Product/service category queries	53	58	61	21
“help me find a way to automate pharmacy calls and follow up on prior authorizations”	#25	No	No	No
“best tech for a rheumatology clinic to manage complex prescription workflows”	No	#5	#4	No
“most reliable prior authorization platforms for private practices in 2026”	#5	No	#1	No
“is there software that writes insurance appeal letters automatically for a medical practice”	#13	No	No	No
“i need a tool that handles insurance and pharmacy coordination so my nurses don't have to, any specific brands?”	#10	#1	#1	#6
“how to handle prior authorizations for expensive specialty drugs in a dermatology practice, what should I use”	#19	No	#2	No
“top rated alternatives to covermymeds or surescripts for medication access”	No	#3	#14	No
“what should i look for when picking a prior auth automation partner, specific companies to check out?”	#5	#1	No	No
Growth Areas2q Adjacent, aspirational & visionary	70	93	62	0
“how can i get patients on their specialty meds faster without all the insurance delays”	#30	#3	No	No
“ways to reduce prior authorization turnaround time, which tools actually work?”	#18	#2	#1	No

“What do you know about Tandem? What do they do and what's their reputation?”

Yes

“help me find a way to automate pharmacy calls and follow up on prior authorizations”

#25

“best tech for a rheumatology clinic to manage complex prescription workflows”

“most reliable prior authorization platforms for private practices in 2026”

“is there software that writes insurance appeal letters automatically for a medical practice”

#13

“i need a tool that handles insurance and pharmacy coordination so my nurses don't have to, any specific brands?”

#10

“how to handle prior authorizations for expensive specialty drugs in a dermatology practice, what should I use”

#19

“top rated alternatives to covermymeds or surescripts for medication access”

#14

“what should i look for when picking a prior auth automation partner, specific companies to check out?”

“how can i get patients on their specialty meds faster without all the insurance delays”

#30

“ways to reduce prior authorization turnaround time, which tools actually work?”

#18

Competitive Landscape

CoverMyMeds

114 mentions

Surescripts

83 mentions

Waystar

58 mentions

Athenahealth

53 mentions

Epic

49 mentions

Change Healthcare

47 mentions

Optum

39 mentions

McKesson

35 mentions

Cerner

35 mentions

Accredo

29 mentions

Tandem

21 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Tandem's AI visibility.

Key Findings

Strength

High resonance with the 'Tech-Forward Specialty Physician' persona, achieving a 54% mention rate.

Strength

Strong performance on Claude and Gemini with top-tier rankings (Avg Pos 2.5 and 3.8) for specialty-specific workflow queries.

Strength

Successful positioning as a top-rated alternative to legacy providers like CoverMyMeds in high-intent comparison searches.

Recommended Actions

Develop administrative-centric technical documentation and case studies.

With a 0% mention rate for Practice Managers and Revenue Cycle Directors, the brand is missing the primary decision-makers who evaluate prior authorization and revenue cycle tools.

Optimize for ChatGPT by increasing mentions in authoritative third-party healthcare tech directories.

ChatGPT is the most used platform but ranks Tandem at position 15.6; improving this ranking is essential for mainstream market discovery.

Claim the 'Speed-to-Therapy' narrative through outcome-based thought leadership.

Tandem is currently missing from queries related to getting patients on meds faster, a critical value proposition that competitors are successfully claiming.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Automating Medication Access & Pharmacy Coordination(3 queries)

“help me find a way to automate pharmacy calls and follow up on prior authorizations”

0/4 platforms mentioned

Core

ChatGPT

1.CoverMyMeds

2.Surescripts

3.OhMD

4.Spruce Health

5.TigerConnect

+17 more

Claude

1.RxSafe

2.DrFirst

3.MedImpact

4.Accredo Health

5.Relay Health

+8 more

Gemini

1.UiPath

2.Automation Anywhere

3.Blue Prism

4.Google Dialogflow

5.Microsoft Bot Framework

+12 more

AI Overviews

1.Infinitus

2.Pharmesol

3.Prosper AI

4.Asepha

5.CoverMyMeds

+10 more

“is there software that writes insurance appeal letters automatically for a medical practice”

0/4 platforms mentioned

Core

The Overwhelmed Practice Manager · Practice Manager

ChatGPT

1.Waystar

2.Change Healthcare

3.Optum

4.Olive

5.CoverMyMeds

+8 more

Claude

1.CoverMyMeds

2.Athenahealth

3.Pareo

4.Talkspace for Healthcare

5.Optum Appeal Services

Gemini

1.Waystar

2.Experian Health

3.Change Healthcare

4.Optum

5.Navicure

+3 more

AI Overviews

1.Counterforce Health

2.SmarterDenials

3.SmarterDx

4.Aegis Health

5.Waystar

+4 more

“i need a tool that handles insurance and pharmacy coordination so my nurses don't have to, any specific brands?”

0/4 platforms mentioned

Core

The Overwhelmed Practice Manager · Practice Manager

ChatGPT

1.Athenahealth

2.CoverMyMeds

3.McKesson

4.Surescripts

5.Change Healthcare

+11 more

Claude

1.Athenahealth

2.CoverMyMeds

3.Relay Health

4.Veradigm

5.Enhabit

+5 more

Gemini

1.CoverMyMeds

2.Athenahealth

3.Zelis

4.Navi-Gate

5.Surescripts

+4 more

AI Overviews

1.Myndshft

2.Squad Health

3.Asepha CareLink

4.WellSky CareTend

5.Genoa Healthcare

+7 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

Top 5 AI Vendors For Prior Authorization Software 2025

innovaccer.com

Tandem

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Healthcare Technology

Start gettingrecommended by AI.

Frequently asked questions

Tandem

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Healthcare Technology

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.