Tandem

Visibility23

Vibe88

Businesses/Healthcare Technology/Tandem

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AI Visibility & Sentiment

Tandem

Tandem is a healthcare technology company that automates the medication access process, including prior authorizations, appeal letters, and pharmacy communications. The platform enables healthcare providers to focus on patient care while dramatically reducing administrative burden, and is offered free to both providers and patients.

Active Monitoring

withtandem.com

Healthcare Technology

AI Visibility Score

23/100

Low

Sentiment Score

88/100

AI Perception

Summary

Tandem is currently a ghost to the administrative decision-makers who hold the purse strings, suffering from a 0% visibility rate among Practice Managers and Revenue Cycle Directors. While the brand shows flashes of brilliance with tech-forward physicians on Claude and Gemini, it is being systematically buried by legacy giants like CoverMyMeds and Surescripts across the broader AI ecosystem.

Value Proposition

Tandem eliminates the administrative burden of medication access by automating prior authorizations, appeal letters, and pharmacy calls—completely free for providers and patients—so practices can focus on care while patients receive medications faster.

Overview

Mission

To lift the burden from medical practices so providers can focus on care and patients can start therapy faster.

Products & Services

Automated prior authorization managementAppeal letter automationPharmacy call automationEHR integrationInsurance and pharmacy coordination

Agent Breakdown

AI Platforms

How often do different AI platforms reference Tandem?

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Conversation Analysis

Topics

What conversations is Tandem included in — or excluded from?

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Buyer Personas

Personas

Who does each AI platform recommend Tandem to, and when?

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Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

Automating Medication Access & Pharmacy Coordination

3 queries

“help me find a way to automate pharmacy calls and follow up on prior authorizations”

0/4

“is there software that writes insurance appeal letters automatically for a medical practice”

0/4

“i need a tool that handles insurance and pharmacy coordination so my nurses don't have to, any specific brands?”

0/4

Specialty Practice Workflow Optimization

2 queries

“best tech for a rheumatology clinic to manage complex prescription workflows”

0/4

“how to handle prior authorizations for expensive specialty drugs in a dermatology practice, what should I use”

0/4

Evaluating Medication Access Software

3 queries

“most reliable prior authorization platforms for private practices in 2026”

0/4

“top rated alternatives to covermymeds or surescripts for medication access”

0/4

“what should i look for when picking a prior auth automation partner, specific companies to check out?”

0/4

Improving Patient Speed-to-Therapy

2 queries

“how can i get patients on their specialty meds faster without all the insurance delays”

0/4

“ways to reduce prior authorization turnaround time, which tools actually work?”

0/4

Analysis

Key Insights

What AI visibility analysis reveals about this brand

Strength

High resonance with the 'Tech-Forward Specialty Physician' persona, achieving a 54% mention rate.

Strength

Strong performance on Claude and Gemini with top-tier rankings (Avg Pos 2.5 and 3.8) for specialty-specific workflow queries.

Strength

Successful positioning as a top-rated alternative to legacy providers like CoverMyMeds in high-intent comparison searches.

Gap

Complete invisibility (0% mention rate) among Practice Managers and Revenue Cycle Directors, failing to appear in administrative and financial workflows.

Gap

Severely diluted presence on ChatGPT, where an average position of 15.6 makes the brand virtually undiscoverable to the largest AI user base.

Gap

Failure to capture critical 'Speed-to-Therapy' and 'Pharmacy Coordination' queries, leaving the door open for competitors to own the patient-outcome narrative.

Opportunity

Capitalize on the 'legacy alternative' narrative to displace CoverMyMeds and Surescripts in 'top rated alternatives' queries.

Opportunity

Aggressively target administrative personas by creating content focused on insurance appeal automation and pharmacy call reduction.

Opportunity

Leverage existing positive sentiment on Claude and Gemini to bridge the visibility gap on AI Overviews (SGE).

Technical Health

Site Health for AI Visibility

How well Tandem's website is optimized for AI agent discovery and comprehension.

90/100

19 passed 3 warnings 1 issues

Audited 2/24/2026

Crawlability100

Can AI bots find your pages?

Technical100

SSL, mobile, doctype basics

On-Page SEO87

Titles, descriptions, headings

Content Quality60

Word count, depth, freshness

Schema Markup85

Structured data for AI comprehension

Social & OG100

Open Graph, Twitter cards

AI Readability60

How well AI can parse your content

Critical Issues

Content is too thin

Expand your content to at least 300-500 words with valuable information.

Warnings

Page has 12 H1 tags. Best practice is one.

Use a single H1 for the main heading, and H2-H6 for subheadings.

H3 used without H2 — heading levels are skipped

Use headings in order (H1 → H2 → H3). Don't skip levels.

Want a full technical audit with AI-specific recommendations?

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Brand Identity

Brand Voice & Style

How AI perceives Tandem's communication style and personality

Tandem communicates with a confident, empathetic tone that acknowledges the real frustrations healthcare providers face with medication access. The voice is professional yet warm, using clear and direct language that emphasizes relief and efficiency. They avoid jargon and speak to the human impact of their technology—both for overworked staff and patients waiting for care. The brand balances authority in healthcare automation with an approachable, helpful demeanor.

Core Tone Traits

Empathetic & Understanding

Acknowledges the real pain points of healthcare administrative burden

Clear & Direct

Uses straightforward language without unnecessary complexity

Confident & Reassuring

Conveys expertise and reliability in solving medication access challenges

Warm & Supportive

Feels like a helpful partner rather than a cold technology vendor

Competitive Landscape

Related Ecosystem

Related products and services that AI mentions in conversations alongside or instead of Tandem

CoverMyMeds114 mentions

Surescripts83 mentions

Waystar58 mentions

Athenahealth53 mentions

Epic49 mentions

Change Healthcare47 mentions

Optum39 mentions

McKesson35 mentions

Cerner35 mentions

Accredo29 mentions

Tandem24 mentions

Source Intelligence

Citations

Sources that AI assistants cite. Getting featured here improves visibility.

Top 5 AI Vendors For Prior Authorization Software 2025

https://innovaccer.com/blogs/top-5-ai-vendors-for-prior-authorization-2025#:~:text=Waystar%20connects%20with%20hundreds%20of,pharmacy%20and%20medical%20prior%20authorizations.

Referenced in 3 queries

Review

Prior Authorization Management Products - Elion

https://elion.health/categories/prior-authorization/products#:~:text=Develop%20Health,-Company%20Info&text=Develop%20Health%20is%20an%20AI,reduces%20delays%20in%20accessing%20medications.

Referenced in 1 query

Review

Prior authorization follow up automation | Infinitus

https://www.infinitus.ai/solutions/prior-authorization/#:~:text=Go%20further%20than%20ePA%20and,Poor%20patient%20outcomes

Referenced in 1 query

Review

Top 5 AI Vendors For Prior Authorization Software 2025

https://innovaccer.com/blogs/top-5-ai-vendors-for-prior-authorization-2025

Referenced in 2 queries

Review

Prior Authorization Management Products | Elion

https://elion.health/categories/prior-authorization/products#:~:text=Humata%20Health%20provides%20an%20AI,Innovaccer

Referenced in 2 queries

Review

Prior Authorization Management Products | Elion

https://elion.health/categories/prior-authorization/products#:~:text=Develop%20Health%20is%20an%20AI,Latent%20Health

Referenced in 1 query

Review

Prior Authorization Automation - Pharmesol

https://pharmesol.com/blog/prior-authorization-automation#:~:text=Pharmesol%20is%20an%20AI%20assistant,a%20demo%20with%20Pharmesol%20today!

Referenced in 1 query

Review

Top Digital Prior Authorization Companies - Resources

https://resources.marketplace.aviahealth.com/top-digital-prior-authorization-companies/#:~:text=Arrive%20Health,to%20save%20time%20and%20effort.

Referenced in 1 query

Review

Myndshft

https://www.myndshft.com/#:~:text=No%20more%20either%2Dor.,focus%20on%20patients%2C%20not%20paperwork.

Referenced in 5 queries

Review

Voice AI Payor Call Automation for Benefits & PAs - Asepha: AI

https://www.asepha.ai/callpayors#:~:text=Asepha%20is%20built%20to%20handle,save%20hours%20of%20hold%20time.

Referenced in 1 query

Review

Set up Prior Authorization Notifications to Keep Patients Informed

https://www.covermymeds.health/articles/provider-insights/set-up-prior-authorization-notifications-to-keep-patients-informed#:~:text=Traditionally%2C%20the%20process%20of%20obtaining,forth%20phone%20calls%20and%20faxes.

Referenced in 1 query

Review

Prior authorization solutions - CoverMyMeds

https://www.covermymeds.health/our-solutions/prior-authorization#:~:text=Electronic%20prior%20authorization%20benefits,Faster%20speed%20to%20therapy

Referenced in 1 query

Review

Content Engineering

Goals & Content Ideas

Ideas to help AI agents better understand the business and be more likely to use Tandem's resources to help users.

Create Administrative Decision-Maker Documentation Hub

Address the critical 0% mention rate among Practice Managers and Revenue Cycle Directors by developing technical documentation and case studies that speak directly to administrative stakeholders. This content will be optimized for AI discovery by focusing on revenue cycle, workflow efficiency, and ROI metrics that administrative decision-makers search for. Social media will amplify these resources through LinkedIn targeting of healthcare administrators and practice management communities.

How One Practice Manager Reduced Prior Authorization Time by 80% While Cutting Costs

The Revenue Cycle Director's Guide to Evaluating Prior Authorization Automation Tools

5 Metrics Every Practice Manager Should Track for Medication Access Efficiency

Why Administrative Staff Burnout Is a Revenue Problem (And How to Fix It)

ROI Breakdown: What Free Prior Authorization Automation Actually Saves Your Practice

Boost ChatGPT Visibility Through Directory Optimization

Improve Tandem's position 15.6 ranking in ChatGPT by systematically claiming and optimizing listings across authoritative healthcare tech directories that LLMs reference for recommendations. This includes G2, Capterra, healthcare-specific databases, and industry association listings. Social media will drive reviews and engagement that strengthen these directory profiles and signal authority to AI platforms.

We're Now Listed on [Directory Name]: Find Us When Researching Prior Auth Solutions

What Healthcare Providers Are Saying About Tandem on G2 This Month

How to Evaluate Prior Authorization Software: A Checklist from Real Users

Tandem Named a Top Prior Authorization Tool by Healthcare Tech Review

Behind the Reviews: Real Stories from Practices Using Automated Prior Auth

Own the Speed-to-Therapy Narrative

Claim the critical 'getting patients on meds faster' narrative that competitors are currently winning by publishing outcome-based thought leadership content. This addresses Tandem's absence from speed-related queries by creating authoritative content around time-to-therapy metrics and patient outcomes. Social media will humanize these outcomes through patient impact stories and provider testimonials.

From Prior Auth Submission to Patient Pickup: What 48 Hours Really Looks Like

The Hidden Cost of Prior Auth Delays: When Days Turn Into Weeks for Patients

How Automation Cut Our Average Time-to-Therapy from 14 Days to 3

Why Speed-to-Therapy Should Be Your Practice's Most Important Metric

Real Talk: What Happens to Patients When Prior Auths Sit in a Queue

Dominate Specialty Clinic Comparison Searches

Solidify Tandem's existing advantage with tech-forward specialty physicians by creating formal comparison content targeting rheumatology, dermatology, and gastroenterology clinics. This content will rank for AI queries comparing prior authorization solutions for specialty practices. Social media will engage specialty physician communities with tailored content addressing their unique medication access challenges.

Prior Auth Solutions Compared: What Rheumatology Practices Need to Know

Why Specialty Clinics Have Different Prior Auth Needs Than Primary Care

Dermatology Prior Auth Nightmares: How Top Practices Are Solving Them

GI Practice Spotlight: Choosing the Right Prior Authorization Partner

What Makes Prior Auth Harder for Specialty Medications (And How to Fix It)

Content Engineering

Recommended Actions

Develop administrative-centric technical documentation and case studies.

With a 0% mention rate for Practice Managers and Revenue Cycle Directors, the brand is missing the primary decision-makers who evaluate prior authorization and revenue cycle tools.

Impact: High

Optimize for ChatGPT by increasing mentions in authoritative third-party healthcare tech directories.

ChatGPT is the most used platform but ranks Tandem at position 15.6; improving this ranking is essential for mainstream market discovery.

Impact: High

Claim the 'Speed-to-Therapy' narrative through outcome-based thought leadership.

Tandem is currently missing from queries related to getting patients on meds faster, a critical value proposition that competitors are successfully claiming.

Impact: Medium

Double down on 'comparison' content specifically for rheumatology and specialty clinics.

The brand is already winning with tech-forward specialty physicians; formalizing this advantage will solidify its position as the premier niche alternative.

Impact: Medium

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