What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Decagon

Visibility10

Vibe88

Businesses/Artificial Intelligence/Decagon

AI Visibility & Sentiment

Decagon

Decagon is an AI-powered customer service platform that enables enterprises to build, optimize, and scale AI agents across voice, chat, and email channels. The company helps leading brands deliver personalized concierge experiences while achieving significant cost reductions and improved resolution rates.

Active Monitoring

decagon.ai

Artificial Intelligence

AI Visibility Score

10/100

Invisible

Sentiment Score

88/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

aspirational

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Decagon today.

Decagon currently occupies a paradoxical position where it is recognized as a specific entity upon direct inquiry but remains fundamentally absent from the critical decision-making conversations where enterprise buyers seek alternatives to legacy providers. While the brand is surfacing within specialized discussions on Claude, it is failing to capture the intent-driven traffic from operations managers and infrastructure architects currently favoring Zendesk and Intercom.

Working in your favor

Successfully established brand identity recognition on ChatGPT, Claude, and Gemini when users explicitly query the brand name.

Achieved moderate success surfacing in Claude for specific 'Modernizing Omnichannel Support' and 'Evaluating Enterprise AI' use cases.

Gaining traction in the 'Budget-Minded Operations Manager' persona segment, outperforming other segments in mention rate.

Gaps to close

Complete lack of visibility in high-intent 'Scaling Enterprise Customer Support Infrastructure' queries where competitors are firmly established.

Absence of brand presence in ChatGPT and Gemini for solution-based queries despite high visibility for competitor incumbents.

Failure to reach the 'Technical Infrastructure Architect' persona, who currently views Decagon as non-existent in the evaluation landscape.

Opportunities

Capitalize on the existing neutral sentiment by deploying high-authority thought leadership around enterprise scaling and AOPs.

Bridge the 'mention gap' by optimizing content for the specific terminology used by enterprise decision-makers currently searching for Zendesk and Intercom alternatives.

Target high-intent technical documentation that addresses the 'memory' and 'voice agent' requirements currently driving traffic to Claude.

Highest-Impact Actions

Develop and syndicate technical whitepapers focused on scaling enterprise support from 50 to 500+ agents.

Decagon has zero visibility in the 'Scaling Enterprise Customer Support' query space, which is the most critical growth vector for enterprise AI adoption.

Optimize content assets to explicitly position Decagon as the premier 'Enterprise AI Alternative' to Zendesk and Intercom.

Competitors are dominating the 'evaluation' phase of the buyer journey; aligning with these search terms is the fastest route to capturing intent.

Implement a technical SEO strategy targeting LLM-specific search queries regarding 'agent operating procedures' and 'memory-based AI workflows'.

These queries represent the 'Technical Infrastructure Architect' persona, a segment where Decagon currently has no footprint.

Value Proposition

Build, optimize, and scale AI agents that treat every customer like the only one, delivering concierge-level experiences with measurable ROI including high deflection rates, cost reductions, and improved customer satisfaction.

Overview

Mission

Powering concierge experiences for the world's leading enterprises, treating every customer interaction as unique and valuable.

Products & Services

AI Voice Agents for customer serviceAI Chat Agents with cross-channel memoryAI Email AutomationAgent Operating Procedures (AOPs) for workflow configurationAnalytics and Insights Platform

Current State

Visibility Landscape

A high-level view of how Decagon performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	70	97	97	97
“What do you know about Decagon? What do they do and what's their reputation?”	#10	#1	#1	#1
Core3q Product/service category queries	—	78	0	23
“I need an AI solution that keeps memory of customer interactions across email and chat, which tools handle this well”	—	#5	No	#13
“alternatives to zendesk and intercom for enterprise companies that want more advanced AI orchestration”	—	#8	No	No
“what platforms offer AI voice agents for enterprise customer support that actually sound human”	—	#9	No	No
Growth Areas2q Adjacent, aspirational & visionary	0	0	0	0
“how do I scale my customer service team from 50 to 500 agents without just hiring more people, what tech should I look at”	No	No	No	No
“how do I build agent operating procedures for an AI chatbot so it follows my internal company policies”	No	No	No	No

“What do you know about Decagon? What do they do and what's their reputation?”

#10

“I need an AI solution that keeps memory of customer interactions across email and chat, which tools handle this well”

—

#13

“alternatives to zendesk and intercom for enterprise companies that want more advanced AI orchestration”

—

“what platforms offer AI voice agents for enterprise customer support that actually sound human”

—

“how do I scale my customer service team from 50 to 500 agents without just hiring more people, what tech should I look at”

“how do I build agent operating procedures for an AI chatbot so it follows my internal company policies”

Competitive Landscape

Zendesk

29 mentions

Intercom

28 mentions

Ada

19 mentions

Salesforce Service Cloud

15 mentions

Kustomer

14 mentions

Salesforce

11 mentions

Freshdesk

9 mentions

HubSpot Service Hub

9 mentions

Crescendo.ai

9 mentions

Observe.ai

8 mentions

Decagon

4 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Decagon's AI visibility.

Key Findings

Strength

Successfully established brand identity recognition on ChatGPT, Claude, and Gemini when users explicitly query the brand name.

Strength

Achieved moderate success surfacing in Claude for specific 'Modernizing Omnichannel Support' and 'Evaluating Enterprise AI' use cases.

Strength

Gaining traction in the 'Budget-Minded Operations Manager' persona segment, outperforming other segments in mention rate.

Recommended Actions

Develop and syndicate technical whitepapers focused on scaling enterprise support from 50 to 500+ agents.

Decagon has zero visibility in the 'Scaling Enterprise Customer Support' query space, which is the most critical growth vector for enterprise AI adoption.

Optimize content assets to explicitly position Decagon as the premier 'Enterprise AI Alternative' to Zendesk and Intercom.

Competitors are dominating the 'evaluation' phase of the buyer journey; aligning with these search terms is the fastest route to capturing intent.

Implement a technical SEO strategy targeting LLM-specific search queries regarding 'agent operating procedures' and 'memory-based AI workflows'.

These queries represent the 'Technical Infrastructure Architect' persona, a segment where Decagon currently has no footprint.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Scaling Enterprise Customer Support Infrastructure(2 queries)

“how do I scale my customer service team from 50 to 500 agents without just hiring more people, what tech should I look at”

0/4 platforms mentioned

Aspirational

ChatGPT

1.Zendesk Guide

2.Intercom Articles

3.Freshdesk Knowledge Base

4.Confluence

5.Rasa

+38 more

Claude

1.Zendesk

2.Answer Bot

3.Salesforce Service Cloud

4.Einstein AI

5.Gainsight

+2 more

Gemini

1.Intercom

2.Zendesk

3.Drift

4.Confluence

5.Guru

+20 more

AI Overviews

1.Xima Software

2.Replicant

3.Intercom

4.SearchUnify

5.Zendesk AI

+8 more

“what platforms offer AI voice agents for enterprise customer support that actually sound human”

1/3 platforms mentioned

Core

The Strategic Customer Experience Lead · Director of Customer Experience

Claude

1.Retell AI

2.Cresta

3.Assembled

4.Bland AI

5.Samsara

9.Decagon

+3 more

Gemini

1.Cresta

2.Thoughtly

3.Google Dialogflow CX

4.Contact Center AI

5.Bland AI

+7 more

AI Overviews

1.PolyAI

2.Retell AI

3.Sierra AI

4.Bland AI

5.ElevenLabs

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

Top AI Tools for Scalable Customer Success in 2025

everafter.ai

Decagon

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Artificial Intelligence

Start gettingrecommended by AI.

Frequently asked questions

Decagon

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Content Ideas

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Artificial Intelligence

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.