What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Loris

Visibility24

Vibe85

Businesses/Software & Technology/Loris

AI Visibility & Sentiment

Loris

Loris is an AI-powered customer intelligence platform that transforms customer service conversations into actionable insights. The platform analyzes interactions across all channels to help businesses understand customer sentiment, improve agent performance, and make data-driven decisions to enhance customer experience.

Active Monitoring

loris.ai

Software & Technology Startups

AI Visibility Score

24/100

Low

Sentiment Score

85/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Loris today.

Loris has established a high-authority stronghold within the retail QA niche, achieving an elite average position of 2.4 among retail specialists on Gemini. However, this technical dominance is undermined by a total visibility blackout in the Fintech sector and a critical failure to appear in broader customer sentiment and intelligence conversations where competitors like Zendesk and Observe.AI are currently winning.

Working in your favor

Commanding performance on Gemini with a 40% mention rate and an impressive average position of 2.7.

Dominant resonance with the Data-Driven Retail QA Specialist persona, securing mentions in 56% of relevant queries.

High-ranking visibility for specific 'Customer Support QA Automation' queries on both Claude and Gemini, often appearing in the top 3 results.

Gaps to close

Total invisibility (0% mention rate) for the Compliance-Focused Fintech Ops Manager persona, a high-value market segment.

Complete absence from 'Customer Sentiment & Voice of Customer Analysis' and 'Agent Co-pilot' queries across all tested platforms.

Zero presence in Google AI Overviews, a critical gap for organic search-driven AI discovery.

Opportunities

Capitalize on existing Gemini momentum to bridge the gap into ChatGPT and Claude, where mention rates currently languish at 13%.

Pivot content strategy to include fintech-specific compliance and high-volume support use cases to capture the currently untapped Fintech Ops persona.

Develop authoritative benchmarks or reports on 'Customer Intelligence' to challenge Zendesk and Salesforce in category-level comparison queries.

Highest-Impact Actions

Execute a Fintech-specific 'AI for Compliance' content campaign.

Loris currently has 0% visibility with Fintech personas; creating technical documentation around high-volume fintech QA is essential to penetrate this vertical.

Optimize for Sentiment Analysis and Voice of Customer (VoC) keywords.

Loris failed to appear in any queries regarding sentiment analysis, a core competency that competitors are currently monopolizing in AI responses.

Aggressively target ChatGPT and Claude through technical partner citations.

While Gemini ranks Loris highly, the brand is nearly invisible on ChatGPT and Claude; increasing presence in third-party technical reviews can trigger these models' training data.

Value Proposition

Loris turns customer conversations into intelligence using proprietary AI models that analyze over 1 billion interactions, helping businesses reduce costs while increasing customer insights and satisfaction.

Overview

Mission

To help businesses understand the real reasons customers reach out, how they feel, and what drives loyalty through AI-powered conversation intelligence.

Products & Services

AI Agent InsightsCustomer Insights AnalyticsQuality Assurance AutomationAgent Co-PilotAsk Loris (Conversational AI)

Current State

Visibility Landscape

A high-level view of how Loris performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	70	70	97	70
“What do you know about Loris? What do they do and what's their reputation?”	Yes	Yes	#1	Yes
Core6q Product/service category queries	20	44	80	0
“help me automate my support team's QA process, what specific software should I look at”	No	#3	#2	No
“best tools for analyzing customer sentiment in support chat and email transcripts”	No	No	No	No
“best agent co-pilot tools for mid-market retail support teams”	No	No	#2	No
“best reviewed AI customer intelligence platforms for enterprise companies”	#8	No	#6	No
“how to move from manual spreadsheets to automated support quality monitoring, give me some tool recommendations”	No	#3	#2	No
“what are the best tools for automated QA in a high-volume fintech call center”	—	No	#2	No
Growth Areas Adjacent, aspirational & visionary	—	—	—	—

“What do you know about Loris? What do they do and what's their reputation?”

Yes

“help me automate my support team's QA process, what specific software should I look at”

“best tools for analyzing customer sentiment in support chat and email transcripts”

“best agent co-pilot tools for mid-market retail support teams”

“best reviewed AI customer intelligence platforms for enterprise companies”

“how to move from manual spreadsheets to automated support quality monitoring, give me some tool recommendations”

“what are the best tools for automated QA in a high-volume fintech call center”

—

Competitive Landscape

Zendesk

33 mentions

Observe.AI

28 mentions

Salesforce

20 mentions

Intercom

15 mentions

Playvox

14 mentions

NICE

14 mentions

Level AI

14 mentions

MaestroQA

13 mentions

CallMiner

13 mentions

Verint

12 mentions

Loris

9 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Loris's AI visibility.

Key Findings

Strength

Commanding performance on Gemini with a 40% mention rate and an impressive average position of 2.7.

Strength

Dominant resonance with the Data-Driven Retail QA Specialist persona, securing mentions in 56% of relevant queries.

Strength

High-ranking visibility for specific 'Customer Support QA Automation' queries on both Claude and Gemini, often appearing in the top 3 results.

Recommended Actions

Execute a Fintech-specific 'AI for Compliance' content campaign.

Loris currently has 0% visibility with Fintech personas; creating technical documentation around high-volume fintech QA is essential to penetrate this vertical.

Optimize for Sentiment Analysis and Voice of Customer (VoC) keywords.

Loris failed to appear in any queries regarding sentiment analysis, a core competency that competitors are currently monopolizing in AI responses.

Aggressively target ChatGPT and Claude through technical partner citations.

While Gemini ranks Loris highly, the brand is nearly invisible on ChatGPT and Claude; increasing presence in third-party technical reviews can trigger these models' training data.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Customer Support QA Automation(3 queries)

“help me automate my support team's QA process, what specific software should I look at”

0/4 platforms mentioned

Core

ChatGPT

1.Observe.AI

2.CallMiner Eureka

3.Tethr

4.Balto

5.Playvox

+29 more

Claude

1.Zendesk QA

2.Zendesk

3.Playvox

4.NICE Nexidia

5.Calabrio

+3 more

Gemini

1.Zendesk

2.Intercom

3.Freshdesk

4.Salesforce Service Cloud

5.Observe.AI

+12 more

AI Overviews

1.Level AI

2.Zendesk QA

3.Klaus

4.Level AI

5.Zendesk

+12 more

“how to move from manual spreadsheets to automated support quality monitoring, give me some tool recommendations”

0/4 platforms mentioned

Core

The Enterprise CX Transformation Lead · VP of Customer Experience

ChatGPT

1.Salesforce

2.Zendesk

3.Genesys

4.NICE

5.Talkdesk

+23 more

Claude

1.Verint

2.CallMiner

3.Calabrio

4.Scorebuddy

5.Playvox

Gemini

1.Salesforce

2.Zendesk

3.Verint

4.NICE

5.Observe.AI

+4 more

AI Overviews

1.AmplifAI

2.Zendesk

3.Salesforce

4.HubSpot

“what are the best tools for automated QA in a high-volume fintech call center”

1/3 platforms mentioned

Core

The Enterprise CX Transformation Lead · VP of Customer Experience

Claude

1.NICE Quality Management

2.CallMiner

3.Nice

4.Verint WFO Suite

5.NICE

+2 more

Gemini

1.Observe.AI

2.Loris

3.CallMiner

4.Verint

5.Verint Systems Inc.

+4 more

AI Overviews

1.AmplifAI

2.Observe.AI

3.CallMiner Eureka

4.Level AI

5.NICE CXone

+4 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

The 10 best customer service quality assurance software of 2026

zendesk.com

Loris

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Software & Technology

Start gettingrecommended by AI.

Frequently asked questions

Loris

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Software & Technology

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.