What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Loyalist

Visibility23

Vibe89

Businesses/Software & Technology/Loyalist

AI Visibility & Sentiment

Loyalist

Loyalist is a CRM and marketing automation platform built specifically for the hospitality industry. It connects all guest data from point of sale systems, review platforms, and reservation systems into a single intelligent source of truth, enabling restaurants to deliver personalized guest experiences and drive revenue.

Active Monitoring

eatloyalist.com

Software & Technology Startups

AI Visibility Score

23/100

Low

Sentiment Score

89/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

aspirational

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Loyalist today.

Loyalist faces a striking 'loyalty gap' where its own namesake category is dominated by legacy incumbents like Toast and SevenRooms, leaving the brand invisible to high-value franchise and fine-dining operators. While the brand shows impressive authority in Claude for technical data integration, it remains entirely locked out of Google's AI Overviews, missing critical top-of-funnel discovery during the research phase.

Working in your favor

High-authority positioning on Claude with a 20% mention rate and an average position of 1.7, indicating strong resonance with Anthropic's training data.

Dominant visibility with the 'Growth-Focused Marketing Lead' persona, capturing a 50% mention rate for queries regarding guest data integration.

Successful brand-vibe recognition across Claude, Gemini, and AI Overviews, suggesting that while category awareness is low, the brand's core identity is well-indexed.

Gaps to close

Total absence in Google AI Overviews for all tested industry-specific queries, ceding the most visible search real estate to competitors like OpenTable and Resy.

Failure to appear in the 'Scaling Franchise Operator' and 'Boutique Fine-Dining Visionary' personas, representing a 0% mention rate among the industry's most lucrative decision-makers.

Complete invisibility for 'loyalty' and 'retention' queries, which is a significant brand-to-category misalignment given the company name.

Opportunities

Capture the 'Integration Specialist' niche by creating more structured data about how Loyalist cleans 'messy' data from Toast and OpenTable, a query where the brand already shows promise.

Leverage the high sentiment on Claude to build 'AI-ready' case studies that specifically target the fine-dining segment to break the 0% visibility streak.

Aggressively target the 'Loyalty and Retention' keyword cluster to displace incumbents who currently own the narrative for 'getting more regulars'.

Highest-Impact Actions

Execute an AI Overview (SGE) optimization sprint focused on 'restaurant loyalty software' and 'guest CRM'.

Loyalist currently has 0% visibility in AI Overviews, which is the primary discovery engine for modern operators; capturing this space is critical for survival.

Develop and publish persona-specific 'Tech Stack Guides' for Franchise Operators and Fine-Dining Visionaries.

The brand is currently invisible to these specific personas, while competitors like Toast and SevenRooms are being recommended as the standard foundations.

Optimize technical documentation and PR to emphasize 'Automated Review Responses' and 'Guest Analytics'.

The data shows Loyalist is 'NOT MENTIONED' in these critical functional categories, which are the primary pain points driving AI-assisted searches.

Value Proposition

Loyalist transforms fragmented guest data into actionable insights, giving restaurants a 360° view of every guest to personalize experiences, automate communications, and build lasting relationships that drive revenue.

Overview

Mission

Building the future of hospitality by empowering operators with the tools to better understand their guests and take action on their data.

Products & Services

Guest data aggregation and CRM platformAutomated email and SMS marketingAI-powered review response toolsVIP guest segmentation and managementGuest behavior reporting and analytics

Current State

Visibility Landscape

A high-level view of how Loyalist performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	70	97	97	97
“What do you know about Loyalist? What do they do and what's their reputation?”	Yes	#1	#1	#1
Core4q Product/service category queries	33	59	42	0
“how do i get more regulars at my restaurant, what kind of software helps with guest loyalty”	No	#1	#2	No
“best way to automate review responses for a restaurant group without sounding like a robot, any software suggestions”	No	No	No	No
“i have guest data in toast and opentable but it's a mess, how can i combine it all into one place to see guest behavior”	#5	#3	No	No
“what are the most trusted guest CRM platforms for fine dining right now”	No	No	No	No
Growth Areas2q Adjacent, aspirational & visionary	—	62	0	0
“give me a strategy to identify my top 10% of spenders and send them personalized invites automatically”	—	#1	No	No
“help me build a tech stack for a new hospitality group that focuses on guest experience and data”	—	No	No	No

“What do you know about Loyalist? What do they do and what's their reputation?”

Yes

“how do i get more regulars at my restaurant, what kind of software helps with guest loyalty”

“best way to automate review responses for a restaurant group without sounding like a robot, any software suggestions”

“i have guest data in toast and opentable but it's a mess, how can i combine it all into one place to see guest behavior”

“what are the most trusted guest CRM platforms for fine dining right now”

“give me a strategy to identify my top 10% of spenders and send them personalized invites automatically”

—

“help me build a tech stack for a new hospitality group that focuses on guest experience and data”

—

Competitive Landscape

Toast

26 mentions

SevenRooms

24 mentions

OpenTable

19 mentions

Resy

16 mentions

Mailchimp

14 mentions

Tock

12 mentions

Klaviyo

12 mentions

Zapier

11 mentions

Upserve

8 mentions

Birdeye

8 mentions

Loyalist

5 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Loyalist's AI visibility.

Key Findings

Strength

High-authority positioning on Claude with a 20% mention rate and an average position of 1.7, indicating strong resonance with Anthropic's training data.

Strength

Dominant visibility with the 'Growth-Focused Marketing Lead' persona, capturing a 50% mention rate for queries regarding guest data integration.

Strength

Successful brand-vibe recognition across Claude, Gemini, and AI Overviews, suggesting that while category awareness is low, the brand's core identity is well-indexed.

Recommended Actions

Execute an AI Overview (SGE) optimization sprint focused on 'restaurant loyalty software' and 'guest CRM'.

Loyalist currently has 0% visibility in AI Overviews, which is the primary discovery engine for modern operators; capturing this space is critical for survival.

Develop and publish persona-specific 'Tech Stack Guides' for Franchise Operators and Fine-Dining Visionaries.

The brand is currently invisible to these specific personas, while competitors like Toast and SevenRooms are being recommended as the standard foundations.

Optimize technical documentation and PR to emphasize 'Automated Review Responses' and 'Guest Analytics'.

The data shows Loyalist is 'NOT MENTIONED' in these critical functional categories, which are the primary pain points driving AI-assisted searches.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Improving Guest Loyalty And Retention(3 queries)

“how do i get more regulars at my restaurant, what kind of software helps with guest loyalty”

0/4 platforms mentioned

Core

ChatGPT

1.Toast

2.Square for Restaurants

3.Square Loyalty

4.Lightspeed

5.Upserve

+21 more

Claude

1.Toast Loyalty

2.Margin

3.Belly

4.OpenTable Rewards

5.Square Loyalty

+5 more

Gemini

1.OpenTable

2.Toast

3.SevenRooms

4.Punchh

5.Thanx

+9 more

AI Overviews

1.HungerRush

“give me a strategy to identify my top 10% of spenders and send them personalized invites automatically”

0/3 platforms mentioned

Adjacent

The Scaling Franchise Operator · Chief Operating Officer

Claude

1.Toast

2.Uber Eats

3.DoorDash

4.Grubhub

5.Segment

+5 more

Gemini

1.Toast

2.Olo

3.Deliverect

4.Amazon Redshift

5.Google BigQuery

+4 more

AI Overviews

1.Tresl Segments

2.Klaviyo

3.HubSpot

4.Salesforce

5.Daasity

+3 more

“help me build a tech stack for a new hospitality group that focuses on guest experience and data”

0/3 platforms mentioned

Aspirational

The Scaling Franchise Operator · Chief Operating Officer

Claude

1.Toast POS

2.Toast CMS

3.Mariadb

4.PostgreSQL

5.Segment

+9 more

Gemini

1.Toast

2.SevenRooms

3.Popmenu

4.Zapier

5.Workato

+7 more

AI Overviews

1.Revinate

2.HiJiffy

3.Mews

4.Cloudbeds

5.Oracle Opera Cloud

+8 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

10 Best Restaurant Loyalty Programs (And What They Get Right)

hungerrush.com

Loyalist

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Software & Technology

Start gettingrecommended by AI.

Frequently asked questions

Loyalist

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Software & Technology

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.