Pendium
Loyalist
Loyalist
Visibility22
Vibe89
Businesses/Software & Technology/Loyalist
Loyalist
AI Visibility & Sentiment

Loyalist

Loyalist is a CRM and marketing automation platform built specifically for the hospitality industry. It connects all guest data from point of sale systems, review platforms, and reservation systems into a single intelligent source of truth, enabling restaurants to deliver personalized guest experiences and drive revenue.

Active Monitoring
eatloyalist.com
Software & TechnologyStartups
AI Visibility Score
22/100

Low

Sentiment Score
89/100
AI Perception

Summary

Loyalist faces a striking 'loyalty gap' where its own namesake category is dominated by legacy incumbents like Toast and SevenRooms, leaving the brand invisible to high-value franchise and fine-dining operators. While the brand shows impressive authority in Claude for technical data integration, it remains entirely locked out of Google's AI Overviews, missing critical top-of-funnel discovery during the research phase.

Value Proposition

Loyalist transforms fragmented guest data into actionable insights, giving restaurants a 360° view of every guest to personalize experiences, automate communications, and build lasting relationships that drive revenue.

Overview

Loyalist is a CRM and marketing automation platform built specifically for the hospitality industry. It connects all guest data from point of sale systems, review platforms, and reservation systems into a single intelligent source of truth, enabling restaurants to deliver personalized guest experiences and drive revenue.

Mission

Building the future of hospitality by empowering operators with the tools to better understand their guests and take action on their data.

Products & Services
Guest data aggregation and CRM platformAutomated email and SMS marketingAI-powered review response toolsVIP guest segmentation and managementGuest behavior reporting and analytics
Agent Breakdown

AI Platforms

How often do different AI platforms reference Loyalist?

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Conversation Analysis

Topics

What conversations is Loyalist included in — or excluded from?

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Buyer Personas

Personas

Who does each AI platform recommend Loyalist to, and when?

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Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPTChatGPTClaudeClaudeGeminiGeminiAI OverviewsAI Overviews
Improving Guest Loyalty And Retention(3 queries)

“how do i get more regulars at my restaurant, what kind of software helps with guest loyalty”

0/4 platforms mentioned

ChatGPTChatGPT
1.Toast
2.Square for Restaurants
3.Square Loyalty
4.Lightspeed
5.Upserve

+21 more

ClaudeClaude
1.Toast Loyalty
2.Margin
3.Belly
4.OpenTable Rewards
5.Square Loyalty

+5 more

GeminiGemini
1.OpenTable
2.Toast
3.SevenRooms
4.Punchh
5.Thanx

+9 more

AI OverviewsAI Overviews
1.HungerRush

“give me a strategy to identify my top 10% of spenders and send them personalized invites automatically”

0/3 platforms mentioned

ClaudeClaude
1.Toast
2.Uber Eats
3.DoorDash
4.Grubhub
5.Segment

+5 more

GeminiGemini
1.Toast
2.Olo
3.Deliverect
4.Amazon Redshift
5.Google BigQuery

+4 more

AI OverviewsAI Overviews
1.Tresl Segments
2.Klaviyo
3.HubSpot
4.Salesforce
5.Daasity

+3 more

“help me build a tech stack for a new hospitality group that focuses on guest experience and data”

0/3 platforms mentioned

ClaudeClaude
1.Toast POS
2.Toast CMS
3.Mariadb
4.PostgreSQL
5.Segment

+9 more

GeminiGemini
1.Toast
2.SevenRooms
3.Popmenu
4.Zapier
5.Workato

+7 more

AI OverviewsAI Overviews
1.Revinate
2.HiJiffy
3.Mews
4.Cloudbeds
5.Oracle Opera Cloud

+8 more

Automating Marketing And Reputation Management(1 query)

“best way to automate review responses for a restaurant group without sounding like a robot, any software suggestions”

0/4 platforms mentioned

ChatGPTChatGPT
1.Birdeye
2.Podium
3.Yext
4.Reputation.com
5.ReviewTrackers

+7 more

ClaudeClaude
1.Podium
2.Birdeye
3.ReviewTrackers
4.Copy.ai
GeminiGemini
1.Birdeye
2.Reputation.com
3.Podium
4.Localyser
5.Reviewshake

+2 more

AI OverviewsAI Overviews
1.Optipro AI
2.MARA AI
3.Momos
4.Alfie
5.UberEats

+7 more

Data Integration And Guest Analytics(1 query)

“i have guest data in toast and opentable but it's a mess, how can i combine it all into one place to see guest behavior”

0/4 platforms mentioned

ChatGPTChatGPT
1.Toast
2.OpenTable
3.SevenRooms
4.Upserve
5.Lightspeed

+25 more

ClaudeClaude
1.Toast
2.OpenTable
3.Segment
4.mParticle
5.Tealium

+8 more

GeminiGemini
1.Toast
2.OpenTable
3.PostgreSQL
4.MySQL
5.SQL Server

+16 more

AI OverviewsAI Overviews
1.Toast
2.OpenTable
3.Toast Central
4.OpenTable for Restaurants
5.SevenRooms

+2 more

Trust & Reviews In Hospitality CRM(1 query)

“what are the most trusted guest CRM platforms for fine dining right now”

0/4 platforms mentioned

ChatGPTChatGPT
1.SevenRooms
2.Toast
3.Lightspeed
4.Oracle
5.Tock

+25 more

ClaudeClaude
1.Toast POS
2.Resy
3.American Express
4.Amex
5.OpenTable

+3 more

GeminiGemini
1.SevenRooms
2.Resy
3.American Express
4.OpenTable
5.Tock

+1 more

AI OverviewsAI Overviews
1.SevenRooms
2.Resy
3.American Express
4.Tock
5.OpenTable

+3 more

Analysis

Key Insights

What AI visibility analysis reveals about this brand

Strength

High-authority positioning on Claude with a 20% mention rate and an average position of 1.7, indicating strong resonance with Anthropic's training data.

Strength

Dominant visibility with the 'Growth-Focused Marketing Lead' persona, capturing a 50% mention rate for queries regarding guest data integration.

Strength

Successful brand-vibe recognition across Claude, Gemini, and AI Overviews, suggesting that while category awareness is low, the brand's core identity is well-indexed.

Gap

Total absence in Google AI Overviews for all tested industry-specific queries, ceding the most visible search real estate to competitors like OpenTable and Resy.

Gap

Failure to appear in the 'Scaling Franchise Operator' and 'Boutique Fine-Dining Visionary' personas, representing a 0% mention rate among the industry's most lucrative decision-makers.

Gap

Complete invisibility for 'loyalty' and 'retention' queries, which is a significant brand-to-category misalignment given the company name.

Opportunity

Capture the 'Integration Specialist' niche by creating more structured data about how Loyalist cleans 'messy' data from Toast and OpenTable, a query where the brand already shows promise.

Opportunity

Leverage the high sentiment on Claude to build 'AI-ready' case studies that specifically target the fine-dining segment to break the 0% visibility streak.

Opportunity

Aggressively target the 'Loyalty and Retention' keyword cluster to displace incumbents who currently own the narrative for 'getting more regulars'.

Technical Health

Site Health for AI Visibility

How well Loyalist's website is optimized for AI agent discovery and comprehension.

89/100
17 passed 5 warnings
Audited 2/27/2026
Crawlability86

Can AI bots find your pages?

Technical90

SSL, mobile, doctype basics

On-Page SEO93

Titles, descriptions, headings

Content Quality73

Word count, depth, freshness

Schema Markup85

Structured data for AI comprehension

Social & OG100

Open Graph, Twitter cards

AI Readability60

How well AI can parse your content

Warnings

!

5 render-blocking resources are slowing initial render

Defer non-critical JS with async/defer. Inline critical CSS. Move stylesheets to load asynchronously.

!

Page has 2 H1 tags. Best practice is one.

Use a single H1 for the main heading, and H2-H6 for subheadings.

!

Content may be too short

Expand your content to at least 500 words with valuable information.

Want a full technical audit with AI-specific recommendations?

Run a free visibility scan
Brand Identity

Brand Voice & Style

How AI perceives Loyalist's communication style and personality

Loyalist communicates with a sophisticated yet accessible tone that speaks directly to hospitality professionals. The voice balances technical capability with warmth, reflecting the hospitality industry it serves. It's confident and forward-thinking, positioning the brand as an innovator building the future of hospitality, while remaining grounded in practical outcomes like understanding guests and driving revenue. The communication style uses elegant, refined language that mirrors the premium dining establishments it serves.

Core Tone Traits

Sophisticated & Refined

Uses elegant language that resonates with upscale hospitality professionals

Empowering & Supportive

Focuses on enabling operators to succeed rather than just selling features

Data-Driven yet Human

Balances analytical capabilities with the warmth of genuine hospitality

Visionary & Forward-Thinking

Positions as building the future of hospitality with innovative solutions

Competitive Landscape

Related Ecosystem

Related products and services that AI mentions in conversations alongside or instead of Loyalist

1Toast26 mentions
2SevenRooms24 mentions
3OpenTable19 mentions
4Resy16 mentions
5Mailchimp14 mentions
6Tock12 mentions
7Klaviyo12 mentions
8Zapier11 mentions
9Upserve8 mentions
10Birdeye8 mentions
11Loyalist5 mentions
Source Intelligence

Citations

Sources that AI assistants cite. Getting featured here improves visibility.

10 Best Restaurant Loyalty Programs (And What They Get Right)

https://www.hungerrush.com/restaurant-marketing-loyalty/10-best-restaurant-loyalty-programs-and-what-they-get-right/

Referenced in 1 query

Review
Top 10 Loyalty Systems for Restaurants - NFS Hospitality

https://www.nfs-hospitality.com/blogs/top-10-loyalty-systems-for-restaurants/

Referenced in 1 query

Review
Restaurant Loyalty Software: A Simple Guide for 2026 - iShopo

https://www.ishopo.ca/blog/restaurant-loyalty-software-guide/

Referenced in 1 query

Review
5 Tips for Building a Successful Restaurant Loyalty Program

https://www.softwareadvice.com/resources/5-tips-for-restaurant-loyalty-programs/

Referenced in 1 query

Review
How to Build a Data-Driven Restaurant Loyalty Program

https://liveramp.com/blog/how-to-build-a-restaurant-loyalty-program

Referenced in 1 query

Review
10 Restaurant Loyalty Program Ideas That Drive Revenue

https://evokad.com/ten-restaurant-loyalty-program-ideas-drive-revenue/

Referenced in 1 query

Review
Top 12 leading customer loyalty platforms in 2026

https://www.openloyalty.io/insider/best-loyalty-software-comparison-guide

Referenced in 1 query

Review
The Best Loyalty Program Software for Bars and Restaurants

https://www.restaurantnews.com/the-best-loyalty-program-software-for-bars-and-restaurants-012226/

Referenced in 1 query

Review
8 Ways Restaurants Can Increase Customer Loyalty - Lavu

https://lavu.com/8-ways-restaurants-can-increase-customer-loyalty/

Referenced in 1 query

Review
Loyalty apps for restaurants: Why today's programs need a ... - Upside

https://www.upside.com/business/retailer-blog/loyalty-apps-for-restaurants

Referenced in 1 query

Review
My Review of the 9 Best Restaurant Management Software

https://learn.g2.com/best-restaurant-management-software

Referenced in 1 query

Get Featured
Best CRM for Restaurants: Top 6 Tools (2026)

https://www.bigcontacts.com/blog/best-restaurant-crm/

Referenced in 1 query

Review
Content Engineering

Recommended Actions

!

Execute an AI Overview (SGE) optimization sprint focused on 'restaurant loyalty software' and 'guest CRM'.

Loyalist currently has 0% visibility in AI Overviews, which is the primary discovery engine for modern operators; capturing this space is critical for survival.

Impact: High
!

Develop and publish persona-specific 'Tech Stack Guides' for Franchise Operators and Fine-Dining Visionaries.

The brand is currently invisible to these specific personas, while competitors like Toast and SevenRooms are being recommended as the standard foundations.

Impact: High
~

Optimize technical documentation and PR to emphasize 'Automated Review Responses' and 'Guest Analytics'.

The data shows Loyalist is 'NOT MENTIONED' in these critical functional categories, which are the primary pain points driving AI-assisted searches.

Impact: Medium
~

Increase the frequency of 'Loyalist vs. [Competitor]' comparison data in public-facing web content.

Incumbents like Toast and SevenRooms dominate mentions; explicit comparison content helps LLMs associate Loyalist with these high-visibility market leaders.

Impact: Medium

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Investors

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Data generated by Pendium.ai AI visibility scanning. Last scanned February 27, 2026.

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