What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Miro Insights

Visibility13

Vibe50

Businesses/Software/Miro Insights

AI Visibility & Sentiment

Miro Insights

Miro Insights is an AI-powered customer feedback platform that centralizes and analyzes feedback from multiple sources including CRMs, support tools, and call recordings. It helps product teams extract feature requests, prioritize backlogs, and connect customer conversations to product development.

Active Monitoring

cardinalapp.io

Software YC25-26

AI Visibility Score

13/100

Invisible

Sentiment Score

50/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Miro Insights today.

Miro Insights is currently ghosting the AI-driven software discovery landscape, failing to appear in 100% of strategic queries directed at startup and enterprise leadership. While the brand maintains high authority during direct name-based 'vibe checks,' it is being systematically excluded from the broader 'Automated Customer Feedback' and 'Product Prioritization' categories where competitors like Jira and Productboard hold dominant mindshare.

Working in your favor

Strong brand-specific recognition on Claude and AI Overviews, indicating that when a user searches for the brand by name, the AI provides an accurate and authoritative profile.

High performance on Gemini for technical, tactical queries, specifically ranking #3 for organizing customer feedback from Slack channels.

Niche resonance with the Technical Product Operations persona, achieving a 33% mention rate compared to 0% for other key buyer personas.

Gaps to close

Total invisibility on ChatGPT and AI Overviews for all category-level and discovery-based queries, ceding the market to Jira and Productboard.

Complete failure to capture 'Automated Customer Feedback' and 'Data-Driven Roadmap Prioritization' intents, which are the primary drivers for this category.

Zero reach among the 'Scaling Startup Head of Product' and 'Enterprise Customer Success Director' personas, the two most critical decision-making segments.

Opportunities

Leverage existing Gemini indexing to expand from technical Slack-related queries into broader automated feedback analysis categories.

Aggressively target the 'Gong automation' workflow space, where Gong and Zapier currently dominate but Miro Insights has a natural integration-based play.

Pivot content strategy to bridge the gap between 'Miro' (whiteboarding) and 'Miro Insights' (data analysis) to ensure AI models categorize the product as a feedback management platform.

Highest-Impact Actions

Optimize technical documentation and integration guides for OpenAI's crawler to break into ChatGPT results.

With a 0% mention rate on the world's most-used AI platform, the brand is currently being bypassed by every major B2B SaaS buyer using ChatGPT for vendor shortlisting.

Develop and publish persona-specific 'Roadmap Prioritization' frameworks targeting Head of Product keywords.

The brand currently has 0% visibility with product leadership; creating high-authority content around their specific pain points is the fastest path to platform inclusion.

Create content specifically mapping Miro Insights' utility to Gong and Slack workflows.

Competitors like Gong (pos 1.7) and Zapier (pos 9.6) are dominating these queries; Miro must claim its space in the automation ecosystem to be recommended as a solution.

Value Proposition

Bring all your customer feedback sources and systems together with AI-powered analysis that automatically extracts feature requests, links conversations to product features, and helps prioritize your backlog.

Overview

Mission

Connecting discovery and execution together by bringing all customer feedback sources and systems into one intelligent platform.

Products & Services

AI-powered feedback analysis and extractionCustomer conversation integrations (Gong, Zoom, Slack)CRM integrations (Salesforce, HubSpot, Attio)Product backlog prioritizationTask management integrations (Jira, Linear, Shortcut)

Current State

Visibility Landscape

A high-level view of how Miro Insights performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	70	97	70	97
“What do you know about Miro Insights? What do they do and what's their reputation?”	Yes	#1	Yes	#1
Core2q Product/service category queries	0	35	41	0
“best customer feedback management platforms for B2B SaaS in 2026”	No	#11	#8	No
“suggest some tools that use AI to summarize customer sentiment from support tickets and sales calls”	No	No	No	No
Growth Areas3q Adjacent, aspirational & visionary	0	0	57	0
“how can I automate pulling feature requests out of my gong and zoom recordings?”	No	No	#10	No
“help me prioritize my product backlog using actual customer revenue data from salesforce”	No	No	No	No
“best way to organize a messy slack channel full of customer feedback and feature ideas”	No	No	#3	No

“What do you know about Miro Insights? What do they do and what's their reputation?”

Yes

“best customer feedback management platforms for B2B SaaS in 2026”

#11

“suggest some tools that use AI to summarize customer sentiment from support tickets and sales calls”

“how can I automate pulling feature requests out of my gong and zoom recordings?”

#10

“help me prioritize my product backlog using actual customer revenue data from salesforce”

“best way to organize a messy slack channel full of customer feedback and feature ideas”

Competitive Landscape

Jira

33 mentions

Productboard

32 mentions

Zapier

29 mentions

Salesforce

25 mentions

Slack

24 mentions

Gong

21 mentions

Gainsight

16 mentions

Zoom

15 mentions

Notion

14 mentions

Airtable

13 mentions

Miro Insights

4 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Miro Insights's AI visibility.

Key Findings

Strength

Strong brand-specific recognition on Claude and AI Overviews, indicating that when a user searches for the brand by name, the AI provides an accurate and authoritative profile.

Strength

High performance on Gemini for technical, tactical queries, specifically ranking #3 for organizing customer feedback from Slack channels.

Strength

Niche resonance with the Technical Product Operations persona, achieving a 33% mention rate compared to 0% for other key buyer personas.

Recommended Actions

Optimize technical documentation and integration guides for OpenAI's crawler to break into ChatGPT results.

With a 0% mention rate on the world's most-used AI platform, the brand is currently being bypassed by every major B2B SaaS buyer using ChatGPT for vendor shortlisting.

Develop and publish persona-specific 'Roadmap Prioritization' frameworks targeting Head of Product keywords.

The brand currently has 0% visibility with product leadership; creating high-authority content around their specific pain points is the fastest path to platform inclusion.

Create content specifically mapping Miro Insights' utility to Gong and Slack workflows.

Competitors like Gong (pos 1.7) and Zapier (pos 9.6) are dominating these queries; Miro must claim its space in the automation ecosystem to be recommended as a solution.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Automated Customer Feedback Analysis(3 queries)

“how can I automate pulling feature requests out of my gong and zoom recordings?”

0/4 platforms mentioned

Adjacent

ChatGPT

1.Gong

2.Zoom

3.Jira

4.GitHub

5.Trello

+30 more

Claude

1.Gong

2.Gong Insights

3.Zapier

4.Make

5.Airtable

+5 more

Gemini

1.Gong

2.Zoom

3.Productboard

4.Cycle

5.Dovetail

+19 more

AI Overviews

1.Gong

2.Zoom

3.Salesforce

4.HubSpot

5.Productboard

+11 more

“best way to organize a messy slack channel full of customer feedback and feature ideas”

0/4 platforms mentioned

Adjacent

The Scaling Startup Head of Product · Head of Product

ChatGPT

1.Jira

2.Shortcut

3.Slack

4.Jira Cloud

5.Notion

+11 more

Claude

1.Productboard

2.Notion

3.Zapier

4.Make

5.Airtable

+2 more

Gemini

1.Jira

2.Productboard

3.Slack

4.Enterpret

5.Cycle

+5 more

AI Overviews

1.Slack

2.Productboard

3.Feature Upvote

4.Question Base

5.Google Sheet

+1 more

“suggest some tools that use AI to summarize customer sentiment from support tickets and sales calls”

0/4 platforms mentioned

Core

ChatGPT

1.Gong

2.Slack

3.Salesforce

4.HubSpot

5.Jira

+11 more

Claude

1.Gong

2.Slack

3.Salesforce

4.Jira

5.Productboard

+5 more

Gemini

1.Enterpret

2.Zendesk

3.Intercom

4.Gong

5.Chorus

+7 more

AI Overviews

1.SentiSum

2.Zendesk

3.Freshdesk

4.Intercom

5.Gong

+16 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

Extract Jobs-to-Be-Done & Feature Requests from Gong Calls ...

university.clay.com

Miro Insights

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Software

Start gettingrecommended by AI.

Frequently asked questions

Miro Insights

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Software

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.