What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

UserGems

Visibility38

Vibe100

Businesses/Software/UserGems

AI Visibility & Sentiment

UserGems

UserGems is an AI-powered command center for outbound sales and account-based marketing (ABM). The platform surfaces buying signals, scores accounts and contacts, and deploys AI agents to write personalized outreach and create targeted ad audiences, helping revenue teams generate qualified pipeline with a money-back guarantee.

Active Monitoring

usergems.com

Software Startups

AI Visibility Score

38/100

Low

Sentiment Score

100/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

aspirational

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe UserGems today.

UserGems has successfully captured a dominant, high-ranking position within Gemini and Google AI Overviews for signal-based outbound strategies, yet remains entirely invisible to users on ChatGPT and Claude. This platform-locked visibility creates a massive blind spot, as the brand is a top-three recommendation for Google-powered AI while effectively non-existent for the millions of users on OpenAI and Anthropic ecosystems.

Working in your favor

Exceptional performance on Gemini with a 45% mention rate and a high average position of 2.8.

Clear topical authority in 'Signal-Based Outbound' queries, specifically regarding job change tracking where the brand often ranks in the top 3.

Strong brand sentiment and 100% visibility across all platforms when users conduct direct brand research or 'vibe checks.'

Gaps to close

Total absence (0% visibility) on ChatGPT and Claude, indicating a lack of representation in the primary training sets and citation sources used by these models.

Failure to appear in broader 'Intent Tracking' and 'Anonymous Visitor' queries, categories currently dominated by competitors like ZoomInfo and Apollo.io.

Underperformance with the RevOps Architect persona (18% visibility), a critical decision-maker for technical stack integration.

Opportunities

Leverage existing dominance in job-change tracking to bridge into the broader 'Sales Intelligence' category where incumbents like Salesforce and 6sense are frequently cited.

Capture high-intent 'ROI Trust' queries by explicitly documenting and publishing content around money-back guarantees and specific revenue outcomes.

Expand technical documentation to appeal to the RevOps persona, focusing on how signal data orchestrates wider tech-stack efficiency.

Highest-Impact Actions

Execute a digital PR and citation-building campaign targeting ChatGPT and Claude's known data sources.

Being invisible on the two most popular LLMs is a critical strategic risk that prevents UserGems from entering the consideration set for the majority of AI-driven research.

Develop and index long-form guides connecting 'Signal-Based Selling' to 'ABM and Intent Tracking.'

Current data shows a complete failure to capture intent-related queries; bridging these topics semantically will help UserGems compete for high-value top-of-funnel traffic.

Publish a dedicated ROI and 'Money-Back Guarantee' framework to target trust-based queries.

UserGems is currently ignored in category evaluation queries where buyers are looking for low-risk, high-ROI solutions, a space currently conceded to competitors.

Value Proposition

AI-powered pipeline generation with guaranteed ROI—if you spend $100K, UserGems guarantees at least $100K in revenue or you get a refund. The platform delivers 6-20% reply rates compared to the 1-2% industry average.

Overview

Mission

To help revenue teams double their pipeline with the same team by turning buying signals into qualified pipeline through AI-powered outreach and advertising.

Products & Services

AI Signal Detection & OrchestrationGem-E AI Agent for Outbound SalesGem-E AI Agent for ABMAccount & Contact ScoringContact-Level Intent & Website De-anonymization

Current State

Visibility Landscape

A high-level view of how UserGems performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	97	97	97	97
“What do you know about UserGems? What do they do and what's their reputation?”	#1	#1	#1	#1
Core2q Product/service category queries	0	0	93	90
“how can I automate my outbound sales based on job changes and buying signals”	No	No	#2	#3
“best way to track when my previous customers move to new companies so I can sell to them again”	No	No	#3	#4
Growth Areas3q Adjacent, aspirational & visionary	0	0	50	0
“how can I identify anonymous visitors on my website and turn them into sales opportunities”	No	No	No	No
“best sales intelligence platforms that offer a money-back guarantee or proven ROI”	No	No	No	No
“help me set up a workflow for personalized outreach that actually gets replies, specific tools to use?”	No	No	#1	No

“What do you know about UserGems? What do they do and what's their reputation?”

“how can I automate my outbound sales based on job changes and buying signals”

“best way to track when my previous customers move to new companies so I can sell to them again”

“how can I identify anonymous visitors on my website and turn them into sales opportunities”

“best sales intelligence platforms that offer a money-back guarantee or proven ROI”

“help me set up a workflow for personalized outreach that actually gets replies, specific tools to use?”

Competitive Landscape

Salesforce

30 mentions

Outreach

26 mentions

SalesLoft

25 mentions

Apollo.io

23 mentions

ZoomInfo

21 mentions

Clearbit

19 mentions

Clay

19 mentions

6sense

18 mentions

Apollo

15 mentions

Lusha

15 mentions

UserGems

8 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve UserGems's AI visibility.

Key Findings

Strength

Exceptional performance on Gemini with a 45% mention rate and a high average position of 2.8.

Strength

Clear topical authority in 'Signal-Based Outbound' queries, specifically regarding job change tracking where the brand often ranks in the top 3.

Strength

Strong brand sentiment and 100% visibility across all platforms when users conduct direct brand research or 'vibe checks.'

Recommended Actions

Execute a digital PR and citation-building campaign targeting ChatGPT and Claude's known data sources.

Being invisible on the two most popular LLMs is a critical strategic risk that prevents UserGems from entering the consideration set for the majority of AI-driven research.

Develop and index long-form guides connecting 'Signal-Based Selling' to 'ABM and Intent Tracking.'

Current data shows a complete failure to capture intent-related queries; bridging these topics semantically will help UserGems compete for high-value top-of-funnel traffic.

Publish a dedicated ROI and 'Money-Back Guarantee' framework to target trust-based queries.

UserGems is currently ignored in category evaluation queries where buyers are looking for low-risk, high-ROI solutions, a space currently conceded to competitors.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Scaling ABM & Intent Tracking(1 query)

“how can I identify anonymous visitors on my website and turn them into sales opportunities”

0/4 platforms mentioned

Adjacent

ChatGPT

1.GTM

2.Leadfeeder

3.Google Analytics

4.Clearbit Reveal

5.Albacross

+28 more

Claude

1.Hotjar

2.Crazy Egg

3.Clearbit

4.HubSpot

5.Demandbase

+4 more

Gemini

1.Leadfeeder

2.Dealfront

3.Salesforce

4.Pipedrive

5.Clearbit

+16 more

AI Overviews

1.Claritas

2.RB2B

3.LeadBoxer

4.ZoomInfo WebSights

5.Leadfeeder

+8 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

default.co

UserGems

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Software

Start gettingrecommended by AI.

Frequently asked questions

UserGems

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Software

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.