What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

DevRev

Visibility31

Vibe98

Businesses/Software/DevRev

AI Visibility & Sentiment

DevRev

DevRev is an AI-powered platform that builds 'Computer,' an AI teammate designed to help support, sales, and operations teams work more efficiently. The platform unifies data across business applications and automates tasks like ticket resolution, customer support, and sales workflows.

Active Monitoring

devrev.ai

Software

AI Visibility Score

31/100

Low

Sentiment Score

98/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

aspirational

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe DevRev today.

DevRev functions as a 'stealth leader' in the AI ecosystem, possessing absolute brand recognition when queried directly but suffering from a total blackout on ChatGPT and Claude for category-level searches. While the brand is successfully carving out a niche in Google Gemini as a sophisticated alternative to Zendesk and ServiceNow, it is currently missing the massive volume of top-of-funnel traffic related to support efficiency and ticket automation where competitors like Intercom and Jira are entrenched.

Working in your favor

Significant traction within Google Gemini (46% mention rate), specifically for high-intent queries regarding 'AI teammates' and legacy platform alternatives.

Strongest persona resonance with Revenue Operations Strategists (23% visibility), suggesting the brand's 'revenue-centric' messaging is successfully indexing.

Dominant positioning in AI Overviews for queries regarding AI teammates that require deep customer data integration, often outranking broader legacy competitors.

Gaps to close

Total absence from ChatGPT and Claude (0% visibility) for all category queries, a critical failure given these are the primary research tools for tech-savvy IT Architects.

Complete lack of visibility in the 'Customer Support Automation & Efficiency' category, allowing Zendesk and Intercom to monopolize the conversation around ticket response times.

Weak performance with the IT Architect persona (11% visibility), indicating a lack of technical documentation or architectural proof points being indexed by LLMs.

Opportunities

High-impact opportunity to own the 'Product-Support Unification' narrative, as queries regarding connecting engineering teams with customers are currently underserved by major competitors.

Potential to flip the 'Zendesk Competitor' narrative by seeding more comparison-based data that emphasizes DevRev's native AI architecture over legacy add-ons.

Capture the 'AI Teammate' category by expanding documentation on 'Computer-style AI' capabilities, a specific high-intent search area where the brand currently underperforms.

Highest-Impact Actions

Execute a Knowledge Base optimization blitz focused on ChatGPT and Claude indexing.

With 0% visibility on the two most popular LLMs, DevRev is invisible to a majority of the market's AI-driven research; the brand must ensure its technical documentation is accessible to the crawlers fueling these models.

Develop and seed long-form content specifically targeting 'Support Efficiency' and 'Ticket Response Time' keywords.

Competitors like Zendesk (101 mentions) are dominating the foundational support queries; DevRev needs to bridge the gap between 'AI innovation' and 'practical efficiency' to win this traffic.

Create technical 'Blueprints' and 'Architecture Guides' to improve visibility among IT Architects.

The IT Architect is the brand's lowest-performing persona (11%); providing structured, data-heavy content will help LLMs associate DevRev with the technical rigor this persona requires.

Value Proposition

Computer by DevRev is the only AI teammate with answers you can trust—connecting all your data, automating repetitive tasks, and delivering real results like 40% faster ticket resolution and 4X productivity gains.

Overview

Mission

Stop searching. Start knowing.

Products & Services

Computer AI AssistantSupport AppBuild AppObserve AppService Desk AutomationAgent Studio

Current State

Visibility Landscape

A high-level view of how DevRev performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	97	97	97	97
“What do you know about DevRev? What do they do and what's their reputation?”	#1	#1	#1	#1
Core6q Product/service category queries	0	0	85	47
“I need an AI teammate that can actually see my customer data and dev tickets to help my team work faster”	No	No	#4	#1
“best reviewed service desk automation platforms for enterprise in 2026”	No	No	#7	No
“help me find a tool that can automatically resolve simple customer support queries, give me some specific apps to try”	No	No	#7	No
“recommend an AI-powered support app for a fast-growing tech team that needs to automate workflows”	No	No	#3	No
“suggest a system for tracking software bugs directly from customer support tickets automatically”	No	No	#4	No
“who are the top competitors to Zendesk and ServiceNow that are built for AI first?”	No	No	#5	#3
Growth Areas5q Adjacent, aspirational & visionary	0	0	42	0
“how can I speed up our customer support ticket response times using AI?”	No	No	#20	No
“how to better connect my product engineering team with customer support feedback so we build the right things”	No	No	#5	No
“what's the best way to observe customer behavior and use it to prioritize our product roadmap, any specific platforms?”	No	No	No	No
“help me set up a 'Computer' style AI that knows everything about our product and customers to assist my sales team”	No	No	No	No
“what should I look for in an AI service desk provider to make sure the answers are actually accurate and trustworthy?”	No	No	#11	No

“What do you know about DevRev? What do they do and what's their reputation?”

“I need an AI teammate that can actually see my customer data and dev tickets to help my team work faster”

“best reviewed service desk automation platforms for enterprise in 2026”

“help me find a tool that can automatically resolve simple customer support queries, give me some specific apps to try”

“recommend an AI-powered support app for a fast-growing tech team that needs to automate workflows”

“suggest a system for tracking software bugs directly from customer support tickets automatically”

“who are the top competitors to Zendesk and ServiceNow that are built for AI first?”

“how can I speed up our customer support ticket response times using AI?”

#20

“how to better connect my product engineering team with customer support feedback so we build the right things”

“what's the best way to observe customer behavior and use it to prioritize our product roadmap, any specific platforms?”

“help me set up a 'Computer' style AI that knows everything about our product and customers to assist my sales team”

“what should I look for in an AI service desk provider to make sure the answers are actually accurate and trustworthy?”

#11

Competitive Landscape

Zendesk

101 mentions

Intercom

83 mentions

Slack

79 mentions

Jira

76 mentions

Salesforce

66 mentions

Forethought

51 mentions

GitHub

51 mentions

HubSpot

48 mentions

Zendesk AI

45 mentions

Freddy AI

35 mentions

DevRev

24 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve DevRev's AI visibility.

Key Findings

Strength

Significant traction within Google Gemini (46% mention rate), specifically for high-intent queries regarding 'AI teammates' and legacy platform alternatives.

Strength

Strongest persona resonance with Revenue Operations Strategists (23% visibility), suggesting the brand's 'revenue-centric' messaging is successfully indexing.

Strength

Dominant positioning in AI Overviews for queries regarding AI teammates that require deep customer data integration, often outranking broader legacy competitors.

Recommended Actions

Execute a Knowledge Base optimization blitz focused on ChatGPT and Claude indexing.

Develop and seed long-form content specifically targeting 'Support Efficiency' and 'Ticket Response Time' keywords.

Competitors like Zendesk (101 mentions) are dominating the foundational support queries; DevRev needs to bridge the gap between 'AI innovation' and 'practical efficiency' to win this traffic.

Create technical 'Blueprints' and 'Architecture Guides' to improve visibility among IT Architects.

The IT Architect is the brand's lowest-performing persona (11%); providing structured, data-heavy content will help LLMs associate DevRev with the technical rigor this persona requires.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Customer Support Automation & Efficiency(3 queries)

“how can I speed up our customer support ticket response times using AI?”

0/4 platforms mentioned

Adjacent

ChatGPT

1.Zendesk AI

2.Intercom Fin AI

3.Freshdesk Freddy AI

4.Forethought

5.Zendesk AI Reply Suggestions

+29 more

Claude

1.Freshdesk

2.Zendesk AI

3.Intercom

4.Zendesk Copilot

5.Freshdesk Freddy AI

+6 more

Gemini

1.Intercom Fin

2.Ada

3.MonkeyLearn

4.Forethought

5.SupportGPT

+5 more

AI Overviews

1.Supportbench

2.Forethought

3.Atlassian

4.Pylon

“help me find a tool that can automatically resolve simple customer support queries, give me some specific apps to try”

0/4 platforms mentioned

Core

The Efficiency-Driven Support Director · Director of Customer Support

ChatGPT

1.Zendesk

2.Zendesk AI

3.Ada

4.Messenger

5.Intercom

+4 more

Claude

1.Intercom Fin

2.GPT-4

3.Zendesk AI

4.Zendesk

5.Forethought Solve

+6 more

Gemini

1.Zendesk

2.Ada

3.Forethought

4.Solve

5.SupportGPT

+6 more

AI Overviews

1.Zendesk

2.Shopify

3.Helply

4.eesel AI

5.Slack

+12 more

“recommend an AI-powered support app for a fast-growing tech team that needs to automate workflows”

0/4 platforms mentioned

Core

The Efficiency-Driven Support Director · Director of Customer Support

ChatGPT

1.Zendesk AI

2.Zendesk

3.Intercom Fin

4.Inbox AI

5.Intercom

+9 more

Claude

1.Zendesk AI

2.Zendesk

3.Agent Copilot

4.Intercom

5.Fin AI

+8 more

Gemini

1.Zendesk

2.Ultimate

3.Forethought

4.SupportGPT

5.Lang.ai

+1 more

AI Overviews

1.Pylon

2.Microsoft Teams

3.Landbase

4.Zendesk

5.Answer Bot

+11 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

ipscape.com

Web1 ref

10 Ways to Reduce Support Ticket Response Time

supportbench.com

Web1 ref

11 Best AI-Powered CRM Solutions for 2026 [Real User ...

kustomer.com

Web1 ref

How to Use AI in Customer Service to Improve Speed and CSAT

lindy.ai

Web1 ref

Resolve Support Tickets Faster with AI Agents - Fin AI

fin.ai

Web1 ref

How to implement AI in customer service - Work Life by Atlassian

atlassian.com

Web1 ref

How AI-Powered Customer Support Reduces Response ...

usepylon.com

Web1 ref

11 Examples Of AI In Customer Service | Forethought

forethought.ai

Web1 ref

AI in Customer Service: Everything You Need to Know

salesforce.com

Web1 ref

AI for Customer Service: Benefits, Best Practices, and Uses

hirehoratio.com

Web1 ref

Best AI Customer Service Software for 2026 (CRM Integrations, ...

ipscape.com

Web1 ref

Top 10 AI Customer Support Tools to Reduce Response Time ...

getzowie.com

Web1 ref

How AI Improves Customer Support Response Times - EZ Pool Biller

ezpoolbiller.com

Web1 ref

Reduce Resolution Time with AI ITSM | TeamDynamix

teamdynamix.com

Social1 ref

Top 11 AI Tools for Customer Support in 2026

yuma.ai

Web1 ref

Brand Identity

Brand Voice & Style

How AI perceives DevRev's communication style and personality

DevRev communicates with confident clarity and a forward-thinking tech sensibility. The brand voice is bold and direct, using punchy headlines and clear value statements that cut through complexity. There's an underlying sense of innovation and disruption—positioning AI not as a tool but as a 'teammate.' The tone balances professional credibility with approachable energy, using conversational language while backing claims with concrete metrics and outcomes.

Core Tone Traits

Bold & Direct

Uses punchy, declarative statements like 'Stop searching. Start knowing.' that command attention

Results-Oriented

Consistently backs claims with specific metrics (40%, 25%, 4X) to build credibility

Innovative & Forward-Thinking

Positions AI as a collaborative teammate rather than just software, emphasizing transformation

Approachable Tech Expert

Makes complex AI capabilities feel accessible without dumbing down the technology

Visual Identity

Primary

#FFFF00

Secondary

#000000

Accent

#FFFFFF

Background

#FFFFFF

Foreground

#111111

Backing

Investors

Blue Moon

Engineer content that makes AI agents recommend you

Pendium analyzes how AI platforms perceive your brand, reverse-engineers what they already cite, and continuously publishes content designed to fill gaps and earn more mentions — on autopilot, with you in the loop.

Data generated by Pendium.ai AI visibility scanning. Last scanned February 27, 2026.

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Frequently asked questions

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AI Visibility Score

DevRev has an AI visibility score of 24/100, rated as low. This score reflects how often and how prominently DevRev appears in responses from AI assistants like ChatGPT, Claude, and Gemini.

AI Perception Summary

Strengths

Significant traction within Google Gemini (46% mention rate), specifically for high-intent queries regarding 'AI teammates' and legacy platform alternatives.
Strongest persona resonance with Revenue Operations Strategists (23% visibility), suggesting the brand's 'revenue-centric' messaging is successfully indexing.
Dominant positioning in AI Overviews for queries regarding AI teammates that require deep customer data integration, often outranking broader legacy competitors.

Visibility Gaps

Total absence from ChatGPT and Claude (0% visibility) for all category queries, a critical failure given these are the primary research tools for tech-savvy IT Architects.
Complete lack of visibility in the 'Customer Support Automation & Efficiency' category, allowing Zendesk and Intercom to monopolize the conversation around ticket response times.
Weak performance with the IT Architect persona (11% visibility), indicating a lack of technical documentation or architectural proof points being indexed by LLMs.

Competitors in AI Recommendations

Zendesk: 101 mentions
Intercom: 83 mentions
Slack: 79 mentions
Jira: 76 mentions
Salesforce: 66 mentions
Forethought: 51 mentions
GitHub: 51 mentions
HubSpot: 48 mentions
Zendesk AI: 45 mentions
Freddy AI: 35 mentions
Freshdesk: 34 mentions
Ada: 30 mentions
Confluence: 30 mentions
Notion: 28 mentions
Linear: 28 mentions

Categories: Software

Businesses/Software/DevRev

AI Visibility & Sentiment

DevRev

Active Monitoring

devrev.ai

Software

AI Visibility Score

31/100

Low

Sentiment Score

98/100

Score by Priority

core

adjacent

aspirational

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe DevRev today.

Working in your favor

Significant traction within Google Gemini (46% mention rate), specifically for high-intent queries regarding 'AI teammates' and legacy platform alternatives.

Strongest persona resonance with Revenue Operations Strategists (23% visibility), suggesting the brand's 'revenue-centric' messaging is successfully indexing.

Dominant positioning in AI Overviews for queries regarding AI teammates that require deep customer data integration, often outranking broader legacy competitors.

Gaps to close

Total absence from ChatGPT and Claude (0% visibility) for all category queries, a critical failure given these are the primary research tools for tech-savvy IT Architects.

Complete lack of visibility in the 'Customer Support Automation & Efficiency' category, allowing Zendesk and Intercom to monopolize the conversation around ticket response times.

Weak performance with the IT Architect persona (11% visibility), indicating a lack of technical documentation or architectural proof points being indexed by LLMs.

Opportunities

High-impact opportunity to own the 'Product-Support Unification' narrative, as queries regarding connecting engineering teams with customers are currently underserved by major competitors.

Potential to flip the 'Zendesk Competitor' narrative by seeding more comparison-based data that emphasizes DevRev's native AI architecture over legacy add-ons.

Capture the 'AI Teammate' category by expanding documentation on 'Computer-style AI' capabilities, a specific high-intent search area where the brand currently underperforms.

Highest-Impact Actions

Execute a Knowledge Base optimization blitz focused on ChatGPT and Claude indexing.

Develop and seed long-form content specifically targeting 'Support Efficiency' and 'Ticket Response Time' keywords.

Competitors like Zendesk (101 mentions) are dominating the foundational support queries; DevRev needs to bridge the gap between 'AI innovation' and 'practical efficiency' to win this traffic.

Create technical 'Blueprints' and 'Architecture Guides' to improve visibility among IT Architects.

The IT Architect is the brand's lowest-performing persona (11%); providing structured, data-heavy content will help LLMs associate DevRev with the technical rigor this persona requires.

Value Proposition

Overview

Mission

Stop searching. Start knowing.

Products & Services

Computer AI AssistantSupport AppBuild AppObserve AppService Desk AutomationAgent Studio

Current State

Visibility Landscape

A high-level view of how DevRev performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	97	97	97	97
“What do you know about DevRev? What do they do and what's their reputation?”	#1	#1	#1	#1
Core6q Product/service category queries	0	0	85	47
“I need an AI teammate that can actually see my customer data and dev tickets to help my team work faster”	No	No	#4	#1
“best reviewed service desk automation platforms for enterprise in 2026”	No	No	#7	No
“help me find a tool that can automatically resolve simple customer support queries, give me some specific apps to try”	No	No	#7	No
“recommend an AI-powered support app for a fast-growing tech team that needs to automate workflows”	No	No	#3	No
“suggest a system for tracking software bugs directly from customer support tickets automatically”	No	No	#4	No
“who are the top competitors to Zendesk and ServiceNow that are built for AI first?”	No	No	#5	#3
Growth Areas5q Adjacent, aspirational & visionary	0	0	42	0
“how can I speed up our customer support ticket response times using AI?”	No	No	#20	No
“how to better connect my product engineering team with customer support feedback so we build the right things”	No	No	#5	No
“what's the best way to observe customer behavior and use it to prioritize our product roadmap, any specific platforms?”	No	No	No	No
“help me set up a 'Computer' style AI that knows everything about our product and customers to assist my sales team”	No	No	No	No
“what should I look for in an AI service desk provider to make sure the answers are actually accurate and trustworthy?”	No	No	#11	No