What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Regal

Visibility16

Vibe80

Businesses/Enterprise Software/Regal

AI Visibility & Sentiment

Regal

Regal is an AI Agent Platform that helps enterprises build, improve, and manage voice AI agents for customer communications. The company transforms contact center operations by providing 24/7 automated support, sales, and customer service through human-like AI phone and SMS agents that scale like software.

Active Monitoring

regal.io

Enterprise Software Startups

AI Visibility Score

16/100

Invisible

Sentiment Score

80/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Regal today.

Regal is a high-performing specialist that currently dominates the FinTech Operations niche on Claude with an impressive 60% mention rate, yet remains completely invisible on flagship platforms like ChatGPT and Google AI Overviews. While legacy giants like Amazon Connect and Twilio saturate general queries, Regal's top-tier rankings in specific cost-reduction and human-like AI agent searches prove it has the foundational authority to challenge the market leaders.

Working in your favor

Exceptional performance on Claude with a #1 ranking for 'human-like AI voice agents' and 'healthcare contact center automation'.

High resonance with the FinTech Operations Director persona, achieving a 60% mention rate and strong average positioning of 4.0.

Maintains a high average position (1.3) on Claude when mentioned, indicating that when the brand is found, it is presented as a primary solution.

Gaps to close

Total absence from ChatGPT and AI Overviews (0% mention rate), missing the two largest entry points for enterprise decision-makers.

Zero visibility among CX Transformation Executives and Healthcare Patient Experience Managers, failing to capture the strategic and vertical-specific buyer personas.

Underperformance in general 'top rated' and 'best' enterprise platform evaluations compared to competitors like Amazon Connect (20 mentions) and Five9 (19 mentions).

Opportunities

Bridge the 'visibility gap' between Claude and ChatGPT by seeding high-authority technical case studies into datasets that ChatGPT prioritizes.

Capitalize on the healthcare vacuum; the 'healthcare contact center automation' query is currently underserved for Regal despite high potential for human-like AI agents.

Leverage the brand's superior performance in human-like voice agent queries to position itself as the 'modern alternative' to legacy providers like Genesys and Twilio.

Highest-Impact Actions

Deploy an aggressive technical PR strategy targeting AI-first publications to penetrate ChatGPT's knowledge base.

ChatGPT has a 0% mention rate for Regal; without appearing in its underlying training data and browsing capabilities, Regal is excluded from the primary AI research tool used by enterprise buyers.

Develop and publish vertically-aligned content for the Healthcare Patient Experience persona, specifically focusing on HIPAA-compliant human-like voice agents.

Regal has 0% visibility for Healthcare managers despite having the technology to solve their specific pain points in contact center automation.

Optimize site architecture and metadata to specifically target 'cost per interaction' and 'speed to lead' keywords for Google AI Overviews.

Regal is currently missing from AI Overviews, which are becoming the first thing users see in search results for these high-intent enterprise queries.

Value Proposition

AI Agents that sound human and scale like software, delivering 97% containment rates, 80% cost reduction, zero wait times, and 4x faster speed-to-lead while maintaining over 90% customer satisfaction.

Overview

Mission

To help enterprises use AI Agents to transform their customer communications so they can always talk with the right customer with the right message at the right time.

Products & Services

AI Phone AgentsAI SMS/Chat AgentsAI Agent BuilderJourney Builder & OrchestrationConversation Intelligence & QA

Current State

Visibility Landscape

A high-level view of how Regal performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Brand recognition & direct queries	70	70	70	70
“What do you know about Regal? What do they do and what's their reputation?”	Yes	Yes	Yes	Yes
Core5q Product/service category queries	0	68	52	0
“how can I automate my healthcare contact center to handle high call volume without hiring more staff”	No	#1	#7	No
“best options for ai phone agents that actually sound human for insurance claims”	No	#1	#12	No
“how to improve speed to lead for financial services leads coming from web forms”	No	No	No	No
“who are the top rated enterprise ai agent platforms for contact centers right now”	No	No	No	No
“ways to reduce cost per interaction in an enterprise call center using AI”	No	#2	#1	No
Growth Areas Adjacent, aspirational & visionary	—	—	—	—

“What do you know about Regal? What do they do and what's their reputation?”

Yes

“how can I automate my healthcare contact center to handle high call volume without hiring more staff”

“best options for ai phone agents that actually sound human for insurance claims”

#12

“how to improve speed to lead for financial services leads coming from web forms”

“who are the top rated enterprise ai agent platforms for contact centers right now”

“ways to reduce cost per interaction in an enterprise call center using AI”

Competitive Landscape

Amazon Connect

20 mentions

Five9

19 mentions

Twilio

18 mentions

Genesys

18 mentions

Salesforce

18 mentions

Observe.AI

17 mentions

ElevenLabs

13 mentions

Cognigy

13 mentions

Talkdesk

12 mentions

Twilio Flex

11 mentions

Regal

6 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Regal's AI visibility.

Key Findings

Strength

Exceptional performance on Claude with a #1 ranking for 'human-like AI voice agents' and 'healthcare contact center automation'.

Strength

High resonance with the FinTech Operations Director persona, achieving a 60% mention rate and strong average positioning of 4.0.

Strength

Maintains a high average position (1.3) on Claude when mentioned, indicating that when the brand is found, it is presented as a primary solution.

Recommended Actions

Deploy an aggressive technical PR strategy targeting AI-first publications to penetrate ChatGPT's knowledge base.

ChatGPT has a 0% mention rate for Regal; without appearing in its underlying training data and browsing capabilities, Regal is excluded from the primary AI research tool used by enterprise buyers.

Develop and publish vertically-aligned content for the Healthcare Patient Experience persona, specifically focusing on HIPAA-compliant human-like voice agents.

Regal has 0% visibility for Healthcare managers despite having the technology to solve their specific pain points in contact center automation.

Optimize site architecture and metadata to specifically target 'cost per interaction' and 'speed to lead' keywords for Google AI Overviews.

Regal is currently missing from AI Overviews, which are becoming the first thing users see in search results for these high-intent enterprise queries.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Contact Center Automation & Cost Reduction(2 queries)

“how can I automate my healthcare contact center to handle high call volume without hiring more staff”

0/4 platforms mentioned

Core

ChatGPT

1.Amazon Connect

2.Amazon Lex

3.Transcribe Medical

4.Comprehend Medical

5.Twilio Flex

+31 more

Claude

1.Genesys

2.NICE Systems

3.Five9

4.Amazon Connect

5.Microsoft Health Bot

+4 more

Gemini

1.Hyro

2.Syllable

3.Talkdesk Healthcare Experience Cloud

4.UiPath

5.Notable Health

+9 more

AI Overviews

1.Notable Health

2.GoTo

3.Commure

4.Artera

“ways to reduce cost per interaction in an enterprise call center using AI”

0/4 platforms mentioned

Core

The CX Transformation Executive · VP of Customer Experience

ChatGPT

1.Genesys

2.Dialogflow

3.Google CCAI

4.Amazon Lex

5.Cognigy

+22 more

Claude

1.NICE CXone

2.Genesys AppFoundry

3.Genesys

4.NICE CXone

5.Amazon Connect

+5 more

Gemini

1.Genesys

2.PolyAI

3.Replicant

4.Cognigy

5.Guidewire

+7 more

AI Overviews

1.ElevenLabs

2.Nextiva

3.Kixie

4.loris.ai

5.www.nice.com

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

How AI Agents Are Transforming the Healthcare Call Center - Blog

commure.com

Regal

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Enterprise Software

Start gettingrecommended by AI.

Frequently asked questions

Regal

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Brand Voice & Style

Investors

Engineer content that makes AI agents recommend you

Explore Enterprise Software

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.